secret-attracting-keeping-valued-customers 
Customer Bliss
JUNE 13, 2018
When we are validated, and even the slightest concession is made to accommodate us as customers, it makes a difference. It’s about enabling employees to act in situations where valued customers are at risk. In many cases, the informed exceptions they make lead to increased advocacy and a more profitable customer.
Lumoa
OCTOBER 20, 2022
It’s no secret that customer experience is key to a company’s success. But what may be surprising is that as businesses compete more and more for customers, customer experience is becoming the new competitive battleground. . A Good Customer Experience Builds Customer Advocacy.
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Playvox
FEBRUARY 13, 2024
In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. Know who the strongest players are among your current employees so you can keep them on your team. How Do You Identify Top Customer Service Talent?
InMoment XI
APRIL 3, 2024
For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.
CSM Magazine
MARCH 22, 2024
Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past.
Steve DiGioia
MAY 23, 2022
You may work for a giant worldwide conglomerate that maintains a core set of values, standards, and practices, but can each of these standards be maintained in every venue? It should match the tastes, needs, and expectations of the customers who frequent the business. 10 Smart Ways to Cater to Your Local Customers.
Retently
MARCH 10, 2022
It’s that awful, nasty, revenue-crushing word that every SaaS company has to deal with at some point in their customer lifecycle. Some companies experience a massive churn rate and have to fight for every customer. Customer Success and Churn. Indeed, within these four stages lies a full 53% of all causes of customer churn.
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