services ai-operations 
InMoment XI
JANUARY 16, 2024
Artificial Intelligence (AI) is being used by more and more businesses every day. Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. What is Contact Center AI? How Does Contact Center AI Work? The simple answer is no.
InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. What are the Benefits of Contact Centers in Healthcare? The benefits of healthcare contact centers extend beyond mere convenience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
APRIL 23, 2024
Unlocking the Power of AI in CX At the heart of InMoment’s Smartest Actions lies the integration of AI in customer experience technologies. By leveraging AI, businesses can automate processes, optimise interactions, and deliver exceptional experiences that resonate with customers.
InMoment XI
NOVEMBER 20, 2023
In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience. As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX?
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. To convince stakeholders, one must develop a business case for conversational AI in the first place. How do you make a real case for implementing self-service in the contact center? Demonstrating those best use cases.
InMoment XI
FEBRUARY 7, 2024
Utilizing AI, this system organizes and deciphers the collected data, and makes sense of it thereafter. Hyper Personalization for Every Traveler Modern consumers have an overwhelming amount of choice across all product and service categories. Today, AI-powered digital assistants or chatbots enable hotels to meet these expectations.
InMoment XI
FEBRUARY 2, 2024
What’s particularly remarkable is that their expansive operation of over 600 locations and reviews is managed by a lean team of two. By merging AI with their products, they’re crafting personalized experiences that evolve with the user. This isn’t just in industries like tech or finserv—this tech is breaching every market.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
Speaker: Brian Morin & Helena Chen from SmartAction
Self-service is on the rise. Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. In a 6-minute customer service call, 75% of that time goes to live agents doing manual research.
Advertisement
This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. AI / Self-Service. This guide covers: Omnichannel & Inbound. Agent Experience.
Expert insights. Personalized for you.
260 
Let's personalize your content