Elves Rule: Employees ‘Make’ The Customer Experience, and Should Be Recognized for It
InMoment XI
DECEMBER 21, 2021
Positive customer experience with employees at your company has a far greater impact on loyalty than does satisfaction with a product or service. Indeed, studies have shown that 70 percent of customer behavior is driven not by product quality or efficiency of delivery or advertising, but instead by interactions with your people.
Let's personalize your content