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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

InMoment XI

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. What to Look for in a Healthcare Contact Center Software Solution Selecting the right software solution is crucial for optimizing the performance and effectiveness of a healthcare contact center.

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AI in CX Success: Finding Your Ideal Starting Point, Scaling Up

TechSee

For the last eight years, the team at TechSee has worked closely with the world’s leading innovators and Fortune 500 brands, deploying real-world CX and bottom-line impact with next-gen AI solutions. Expansion should naturally build on proven use cases that require minimal refinement.

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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

After a whirlwind of COVID-spurred digital transformation, rapid brand expansion, and supply chain woes, consumer expectations and their relationships with e-commerce brands have changed before our eyes. InMoment’s Digital Intercept solution has the ability to capture rich data from logged in users when they’re taking a survey.

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AI-Automated Fiber Customer Installation: A Seamless Self-Service Solution

TechSee

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution.

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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education

Gainsight

Recently, we conducted a comprehensive study of our customer data, and the findings were clear: having a trained Gainsight Admin through Gainsight University positively impacts key metrics such as Net Promoter Score (NPS), Expansion Annual Recurring Revenue (ARR), and Active Users. We think that’s a pretty big deal.

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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Use technology to optimize the customer experience To do this, you need to use the right solutions to accurately identify and resolve shortcomings in your customer journey.

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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Expansion opportunities. Customer health. Usage statistics and patterns. Upcoming renewals.