topic operations 
InMoment XI
DECEMBER 27, 2021
Instead, you need to operate on the theory of falsification: to have a great hypothesis, you need to be willing to prove yourself wrong. Step #1: Gather Your Team & Select a Topic. The first step in an “assumption slam” is to select a specific topic. And that’s where an “assumption slam” comes in handy.
InMoment XI
FEBRUARY 8, 2024
Whether that be through cost-saving measures, increased operational efficiency, or strategic initiatives to boost revenue, the pursuit of financial success is a constant in the business world. The goal is to enhance the customer experience, streamline operations, and achieve cost savings.
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BlueOcean
APRIL 24, 2024
Practicing environmentally conscious efforts can help companies (and, yes, your vendors) improve operational efficiencies and costs. With this in mind, your RFP must address the topic of environmental stewardship. It’s more than just the right thing to do. Here are a few governance-focused ESG RFP questions.
InMoment XI
APRIL 27, 2023
to surface the most important topics and trends to help organizations take immediate action on their customer feedback. What’s so exciting about this technology is it reduces the time spent analyzing and helps immediately summarize key themes and topics, making it easier for businesses to get to the root cause quickly.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Join us to learn from the leaders at DX Summit ‘22, August 17-18.
InMoment XI
DECEMBER 13, 2022
Ideally you would be able to use operational data for this, but there are a few problems with this method. Then, brands can identify topics that attract large call volumes and work out which ones have the potential to be moved to cheaper channels (most likely online). Where Do We Start When Reducing Failure Demand?
TechSee
FEBRUARY 19, 2024
Something as basic as automatic call summarization and topic extraction can reduce pre- and post-call operations by 30%, representing millions of dollars in savings. Early LLM-chatbots have been similarly restricted due to concerns about LLM hallucinations and off-topic guidance.
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