2010 Loyalty Social Media Technology 
NetBase
NOVEMBER 19, 2018
When you look at what social media has become, it’s amazing to think less than ten years ago we were merely on the brink of its potential. Social media, and the ways we analyze and use it, continues to grow rapidly, and that won’t change in the coming year. Social Media’s Favorite #Foodporn for Thanksgiving.
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn. Follow on LinkedIn.
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Solvvy
JANUARY 8, 2020
The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the customer experience in the past ten years, with the growth of self-checkout stations, real-time virtual assistant support, and robust CRMs to track and manage every phase of the customer experience, to name just a few. .
CSM Magazine
JUNE 19, 2019
To highlight this point, Hubspot research identified that 80% of customers expect companies to respond to their social media posts within 24 hours, and 50% claim they would cease business with a company that fails to respond to a negative social media post. Fast forward to today. Balance is key.
InteractionMetrics
JUNE 19, 2023
Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes. Customers began to expect intentional, planned, and positive interactions with technology.
CSM Magazine
FEBRUARY 28, 2023
This unique demographic encompasses both Gen Z, those born from the mid-1990s onwards, and Gen Alpha, those born from 2010 onwards. They are not only comfortable with technology, but also expect it in their interactions with brands. What Sets Gen Zalpha Apart from Other Generations?
Alida
JULY 28, 2016
In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. By 2010, the term “big data” had entered the common lexicon. Social media platforms such as Twitter, LinkedIn, Facebook, Snapchat and Instagram are examples of the real-time datafication of customers’ lives.
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