Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. ROI, sales revenue).

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. ROI, sales revenue).

2018 40

2018 B2C Social Media B2B 40

Talkdesk

FEBRUARY 6, 2018

We are excited to announce that we are accepting speaker submissions for Opentalk 2018 ! We are looking for creative storytellers, customer experience innovators and leaders with real-world successes to share. Are creative storytellers and challenge the status quo in customer support and inside sales.

2018 40

2018 Contact Center Omnichannel ROI 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

2018 40

2018 Social Media B2C B2B 40

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. To win the business of consumers, however, companies need to invest in continuously improving the experience of their customers. Retail is far from dead. Here are three of my top takeaways.

Retail 189

Retail 2018 ROI Touchpoint 189

ShepHyken

SEPTEMBER 7, 2018

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. A review program. A review program.

Blog 82

Blog Demo 2018 Reference 82

Customer Alignment

JANUARY 21, 2018

We have all seen a range of articles talking about predictions for Customer Experience in 2018. Forrester have called it ‘ A year of Reckoning’; they state that there is “a burning platform mandating bold action” but also that 30% of companies will see further declines in CX quality in 2018.

2018 40

2018 Net Promoter Score NPS 2017 40

Experience Investigators by 360Connext

JANUARY 7, 2020

I am seeing a few enthusiastic sorts claiming 2020 will be “The Year of Experience,” “When Experience Finally Wins” or “The Year of the Customer.” For one, a quick Google search will bring you articles that claim 2019 was “The Year of the Customer.”

Net Promoter Score 173

Net Promoter Score 2020 NPS Metrics 173

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Smarter Investments in Customer Experience.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

TechSee

JULY 24, 2018

Developing a customer centric culture in a large enterprise goes beyond addressing a customer by name in an automated email, or segmenting by interest; it is a holistic approach designed to focus on the consumer’s authentic needs. Visual engagement has been proven to be a transformative medium for providing customer care.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Lithium

JUNE 11, 2019

Audience: The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Participants will come away with an actionable plan for high-scale, efficient customer engagement and response. ROI Connection.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Audience: The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Participants will come away with an actionable plan for high-scale, efficient customer engagement and response. ROI Connection.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Audience: The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Participants will come away with an actionable plan for high-scale, efficient customer engagement and response. ROI Connection.

Workshop 40

Workshop 2018 Social Media ROI 40

Eptica

JUNE 13, 2018

Date: Wednesday, June 13, 2018 Author: Taoufik Massoussi Measuring the customer experience: three key considerations. Published on: June 13, 2018. Managing up and down Ideally you want to select a range of relevant metrics to evaluate the customer experience – relying on one alone doesn’t work.

Measurement 49

Measurement Net Promoter Score Customer Experience Average Handle Time 49

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. . Improved Sales. Boosts Customer Service & Loyalty. Live Chat Messaging Customer Satisfaction Statistics.

2020 90

2020 E-support 2018 Hospitality 90

Eptica

MAY 30, 2018

Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. The difference in sales, revenue and loyalty between the number one player and the number two in many markets is therefore accelerating.

Customer Experience 50

Customer Experience 2018 Chief Customer Officer Customer Journey Mapping 50

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. The way in which consumers are encouraged to engage with brands is constantly changing, meaning the type of content you’re offering has to evolve; otherwise you could be risking losing market awareness, conversions and, ultimately, sales. Study Trends.

2018 40

2018 Social Media E Commerce Return on Investment 40

PeopleMetrics

MAY 24, 2018

After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. Many companies collect customer feedback, but very few act on what they hear.

Feedback 54

Feedback CEM 2001 Chief Customer Officer 54

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

2019 75

2019 ROI Hotels Financial 75

CSM Magazine

JULY 2, 2020

The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support. 77% of customers believe it takes too long to reach a live agent ( Harris interactive / RightNow ). Businesses can’t afford to not deliver great experiences to their customers.

2011 52

2011 Poor Customer Service Customer Journey 2018 52

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. BigData #Analysis #Customer #CustomerUnderstanding Click To Tweet. Is this your case?

Technology 77

Technology Information Consumers Retail 77

Magellan Solutions

MAY 16, 2021

Today, businesses connect to their customers through various channels. On top of after sales support, nurturing existing customers and going after new ones is the standard business practice. This helps brands build rapport and grow their market reach and increase their loyal customers. Use of Live Chat Per Age Group.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

ProProfs Chat

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This definitely gives you the motivation to focus more on creating a delightful experience for your customers.

2020 66

2020 Customer Experience E Commerce E-support 66

BirdEye

MARCH 9, 2021

Marketers at multi-location businesses have arrived at a true inflection point in which the world of customer acquisition and retention as we once knew it has rapidly shifted. Now new customers instead find the businesses they patronize through searches, social, online listings and referrals. What is Experience Marketing?

Marketing 72

Marketing Multi-Channel Net Promoter Score Customer Centricity 72

AskNicely

SEPTEMBER 25, 2018

Growth-savvy customer success experts agree that creating a customer-first culture begins and ends with executive buy-in. Here’s why: According to The 2018 NPS Benchmark Study, when high-level executive support is present, an organization is twice as likely to successfully build an advanced NPS (Net Promoter Score) program.

Net Promoter Score 60

Net Promoter Score Customer Success NPS Culture 60

Oracle

NOVEMBER 16, 2020

Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. In a responsive selling environment, businesses’ ability to react quickly to customer demands pays off in the form of measurable returns on their respective investments.

ROI 40

ROI Sales Financial Government 40

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation , more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . Maintain proper records and handle customer data for future needs. .

Contact Center 60

Contact Center Management Call Center 2018 60

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. All of this has fundamentally reshaped the industry and put pressure on delivering a more efficient and superior, personalized experience to customers.

Travel 49

Travel Brands Airlines Customer Experience 49

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, ideas, and processes to help us all elevate customer success.

2018 74

2018 Customer Success ROI Return on Investment 74

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation, more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . Maintain proper records and handle customer data for future needs. .

Call Center 49

Call Center Management Contact Center 2018 49

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series. Both in 2018 and 2019, we polled CCW attendees about the critical issues they’re facing in two overarching categories: agent challenges and operational challenges. Top Contact Center Challenges.

Contact Center 62

Contact Center 2018 2019 Culture 62

Thematic

MARCH 27, 2019

Customer churn can be a nightmare for your business, but controlling it is key to the long-term survival of your business. Because repeat customers lead to higher profits for your business as they are associated with higher sales. Furthermore, a study by the CMO Council reveals that customer churn leads to a 59.9%

Feedback 54

Feedback Poor Customer Service Customers Engagement 54