Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers. Regional Awards. B2C Community Innovator.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers. Regional Awards. B2C Community Innovator.

2018 40

2018 B2C Social Media B2B 40

Talkdesk

FEBRUARY 6, 2018

We are excited to announce that we are accepting speaker submissions for Opentalk 2018 ! Topics will include omnichannel strategies for integrated customer experiences, AI and machine learning and emerging technologies for sales. Are creative storytellers and challenge the status quo in customer support and inside sales.

2018 40

2018 Contact Center Omnichannel ROI 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. See you soon at the CX Live 2018! Absolutely.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. See you soon at the CX Live 2018! Absolutely.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. See you soon at the CX Live 2018! Absolutely.

2018 40

2018 Social Media B2C B2B 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. See you soon at the CX Live 2018! Absolutely.

2018 40

2018 Social Media B2C B2B 40

Customer Alignment

JANUARY 21, 2018

We have all seen a range of articles talking about predictions for Customer Experience in 2018. Forrester have called it ‘ A year of Reckoning’; they state that there is “a burning platform mandating bold action” but also that 30% of companies will see further declines in CX quality in 2018.

2018 40

2018 Net Promoter Score NPS 2017 40

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. While physical stores aren’t dead, they need to provide a memorable experience in order to deliver ROI for the company, said Lunger. Retail is far from dead. Get closer to your employees.

Retail 189

Retail 2018 ROI Touchpoint 189

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Smarter Investments in Customer Experience. i] [link].

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.

Blog 81

Blog Demo 2018 Reference 81

Lithium

JUNE 11, 2019

ROI Connection. Learn how to identify, define, and measure ROI for customer care. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. See proven techniques to build advocates. Understand the impact of social technology on your business.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

ROI Connection. Learn how to identify, define, and measure ROI for customer care. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. See proven techniques to build advocates. Understand the impact of social technology on your business.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

ROI Connection. Learn how to identify, define, and measure ROI for customer care. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. See proven techniques to build advocates. Understand the impact of social technology on your business.

Workshop 40

Workshop 2018 Social Media ROI 40

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. The way in which consumers are encouraged to engage with brands is constantly changing, meaning the type of content you’re offering has to evolve; otherwise you could be risking losing market awareness, conversions and, ultimately, sales. Study Trends.

2018 40

2018 Social Media E Commerce Return on Investment 40

ProProfs Chat

NOVEMBER 29, 2019

Improved Sales. In 2018, the customer satisfaction rate with live chat usage stood at 83.1 83% was the average customer satisfaction rate of live chat interactions in 2018 and is likely to grow in the coming years. Personal interactions with customers can help your operators increase sales three-folds.

2020 90

2020 E-support 2018 Hospitality 90

Oracle

FEBRUARY 21, 2019

“The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)” Finalists. “The Thinker Award for Best Innovation in Sales” Finalists. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. . Header image is from the 2018 Markie Awards ceremony.

2019 75

2019 ROI Hotels Financial 75

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. In January 2018, he tried Netflix for the first time and discovered they have all of the past “Suits” episodes available for streaming. Joan is a amatuer climber.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Eptica

MAY 30, 2018

Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. The difference in sales, revenue and loyalty between the number one player and the number two in many markets is therefore accelerating. Share this page on: Tweet.

Customer Experience 50

Customer Experience 2018 Chief Customer Officer Customer Journey Mapping 50

Eptica

JUNE 13, 2018

Date: Wednesday, June 13, 2018 Author: Taoufik Massoussi Measuring the customer experience: three key considerations. Published on: June 13, 2018. Demonstrating the ROI of CX initiatives There is no doubt that improving the customer experience can have a direct or indirect financial impact on the business.

Measurement 49

Measurement Net Promoter Score Customer Experience Average Handle Time 49

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Financial Government 40

Experience Investigators by 360Connext

JANUARY 7, 2020

” That same search will tell you that 2018 was too… and 2017, and 2016… Maybe 2020 is the year the prognosticators get it right? Improving Sarah’s desire to stay with your company has an ROI of itself. .” I ask you to greet these well-meaning mantras with appropriate suspicion.

Net Promoter Score 173

Net Promoter Score 2020 NPS Metrics 173

PeopleMetrics

MAY 24, 2018

After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. Many companies collect customer feedback, but very few act on what they hear.

Feedback 54

Feedback CEM 2001 Chief Customer Officer 54

Magellan Solutions

MAY 16, 2021

On top of after sales support, nurturing existing customers and going after new ones is the standard business practice. Whether for business growth, sales or ROI increase. Something that your marketing department can pull valuable insights from to realign your overall sales strategy. . Travel with 0.72%. Real Estate n/a.

Telecommunications 52

Telecommunications Transportation Banking Insurance 52

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation , more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . 10 Trends That Will Disrupt Customer Service in 2018.

Contact Center 60

Contact Center Management Call Center 2018 60

BirdEye

MARCH 9, 2021

Here’s a real-world example of how data analysis from online customer reviews helped Amy Dickey, Director of Marketing at The Saxton Group , apply changes to their pricing that immediately impacted sales: “In April 2018, we decided to increase the price of our dine-in kids meal from $0.99 for dine-in kids meals and the sales returned”.

Marketing 72

Marketing Multi-Channel Net Promoter Score Customer Centricity 72

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation, more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . 10 Trends That Will Disrupt Customer Service in 2018.

Call Center 49

Call Center Management Contact Center 2018 49

Integrity Solutions

MARCH 3, 2020

Both in 2018 and 2019, we polled CCW attendees about the critical issues they’re facing in two overarching categories: agent challenges and operational challenges. In our coaching study with the Sales Management Association, only about 40% of the managers we surveyed said they are coached by their leaders.

Contact Center 62

Contact Center 2018 2019 Events 62

ChurnZero

JANUARY 4, 2019

The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. Begins in pre-sales to help ensure success factors are established during the sales process. Internally owned by the CSM, and collaborated on across teams.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

CSM Magazine

FEBRUARY 28, 2018

Having a website that isn’t mobile-friendly in 2018 means you can say goodbye to leads and customers. With this in mind here are four reasons why your business needs to invest in a mobile app in 2018. In fact, by 2020, mobile apps are predicted to generate around $189 billion dollars worldwide. Generate Customer Loyalty.

Social Media 40

Social Media 2018 Return on Investment Magazine 40

Eptica

JULY 25, 2018

Date: Wednesday, July 25, 2018 Author: Taoufik Massoussi - Product Manager & Head of AI Why traditional VoC metrics don’t deliver the insight you need to succeed. Published on: July 25, 2018. This delivers real, measurable ROI from VoC programs.

Net Promoter Score 50

Net Promoter Score Metrics Insights Average Handle Time 50

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. An Intense Focus on Outcomes and ROI.

2018 74

2018 Customer Success ROI Return on Investment 74

CSM Magazine

JULY 2, 2020

With this framework, businesses now have a proven approach to move beyond the customer support status quo and achieve better customer satisfaction and improved team efficiency and morale—all leading to stronger ROI. No more cobbling together multiple tools to achieve what Intercom offers in a singular platform.

2011 52

2011 Poor Customer Service Customer Journey 2018 52

AskNicely

SEPTEMBER 25, 2018

Here’s why: According to The 2018 NPS Benchmark Study, when high-level executive support is present, an organization is twice as likely to successfully build an advanced NPS (Net Promoter Score) program. Increase in sales / upsells and referrals. Lower customer churn and higher revenue growth. More reviews and testimonials.

Net Promoter Score 60

Net Promoter Score Customer Success NPS Culture 60

SurveySparrow

AUGUST 13, 2020

Then let me break this to you for every $1 spent email will give you a $44 ROI. According to DMA’s Report, 77% of email ROI comes from triggered and segmented campaigns. This action can be signing up for an online event, webinar, sales, etc. 5 Free Email Automation Tools to Save Your Money and Procure 4x Better ROI.

ROI 95

ROI Measurement Marketing 2024 95

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. The intensity of competition makes it essential for brands to focus more on this part of their business if they want to retain their reputation and drive greater sales.

Travel 49

Travel Brands Airlines Customer Experience 49

Magellan Solutions

JUNE 13, 2020

Through a Live Help feature , customers can choose between the different departments namely Sales Help, Returns & Exchanges, and Product Support to attend to their needs. At the same time, it improves customer satisfaction and secures sales instantly. With this, it enhances the customer experience and increases eCommerce sales.

Retail 52

Retail Apparel Customer Satisfaction Fashion 52