NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. Facebook Insights. Instagram Insights.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

NetBase

APRIL 25, 2019

But the tools below – updated for 2019 – will surely get you started. Because everything your brand does can be impacted by social insights. A social media audit shows you how the insights you uncovered and applied in the past quarter or year panned out for your brand. 4 Tools to Assess Your Best Channels.

Social Media 83

Social Media Multi-Channel Demo Consumers 83

NICE inContact

OCTOBER 18, 2019

This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019. The post NICE inContact a first-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe appeared first on NICE inContact Blog.

Contact Center 48

Contact Center 2019 Omnichannel 2020 48

BirdEye

OCTOBER 19, 2023

Google ads are a top lead generation channel for local businesses. This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023. And I’m looking forward to some of the insights on how you managed to get the most out of Google search ads.

2019 109

2019 ROI Multi-Channel Definition 109

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. Facebook Insights. Instagram Insights.

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

NICE inContact

OCTOBER 2, 2019

The next year should be one of substantial investment by businesses in their service channels, and that’s great news for their customers. This is just one of the many insights we discovered when we surveyed more than 900 global contact center leaders about key customer experience topics, including near-term investment plans.

Omnichannel 60

Omnichannel Contact Center Social Media 2019 60

BirdEye

OCTOBER 26, 2023

Online reviews are a goldmine of insights. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. It now offers Listings, Insights , Webchat, Social, Referrals , and more in one platform. Welcome guys.

Brands 113

Brands Multi-Channel Consulting Demo 113

Gainsight

MAY 8, 2019

Multi-Question Surveys. Gainsight PX gets you meaningful insights faster than Pendo. Hear this former Pendo user’s experience with Pendo’s time-consuming tagging process in our blog post, “Confessions of a Former Pendo User: Product-Mapping Pains.”. Gainsight PX lets you engage users in multiple channels. NPS Surveys.

2019 49

2019 Demo NPS Multi-Channel 49

NICE inContact

MAY 8, 2019

How about the latest digital channels? The 2019 business wave of the NICE inContact Customer Experience (CX) Transformation Benchmark explores many of these questions at a global level. One gap: Contact center leaders underrate the quality of service being delivered by their agent-assisted phone channel. The results?

Download 54

Download Contact Center 2019 Omnichannel 54

Pointillist

FEBRUARY 19, 2019

Besides overcoming data silos, we also wanted to analyze attribution and understand the influence of campaigns on multi-channel customer journeys. We had no way of measuring these multi-channel journeys. What are the best acquisition channels? Which channels have really good retention and which don’t?

Multi-Channel 40

Multi-Channel Customer Experience Customer Journey 2019 40

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Diversification Across Channels.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

transcosmos Information Systems

OCTOBER 2, 2018

To solve this, your business should be opening up more channels of communication. Of course, having an omni-channel customer service requires more than just creating accounts on online platforms. We included a more in-depth discussion on setting up a true omni-channel customer experience in a previous post, so check that out.

Customer Service 48

Customer Service Multi-Channel Social Media 2018 48

Currency Alliance

NOVEMBER 17, 2020

In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. We also tend to trust companies less and are overwhelmed with information coming at us via multiple channels – 24/7 – so deploying solutions that help customers save time is key across every touchpoint.

2021 52

2021 Loyalty Loyalty Programs Travel 52

NICE inContact

MAY 16, 2019

This is exactly what we did as part of the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark , Business vs. Consumer. There were significant discrepancies between customers and companies, with businesses giving themselves higher net promoter scores than their customers did for every service channel.

Net Promoter Score 54

Net Promoter Score Contact Center 2019 Social Media 54

NICE inContact

MAY 23, 2019

This dynamic has created a scenario in which organizations have to offer many more service channels than in the past in order to address the wide spectrum of preferences and capabilities of their customer base. Measuring satisfaction levels with specific channels is one input to this process. appeared first on NICE inContact Blog.

Contact Center 55

Contact Center 2019 Omnichannel 2018 55

NICE inContact

MAY 8, 2019

This might sound simple, but many customer-centric organisations could benefit from adopting industry-leading technology that enables analysing key metrics, such as first response rate, resolution times, customer satisfaction by channel, and more. The post 4 Questions Every Contact Centre Needs to Ask appeared first on NICE inContact Blog.

2019 63

2019 Advertising Demo Customer Centricity 63

NICE inContact

JUNE 26, 2019

One top demand is for true omnichannel customer service , no matter the channel. Or better yet, the same agent speaking to them on chat easily can transition with them to phone or to other digital channels. The post Digital Omnichannel: Most Businesses Aren’t Where They Need to Be appeared first on NICE inContact Blog.

Omnichannel 59

Omnichannel Contact Center 2018 2019 59

NICE inContact

OCTOBER 17, 2019

.” In fact, we discovered that almost half of businesses expect to need additional resources for their agent-assisted channels in the coming year, and it’s being driven by consumer demand. Of those adding resources, 61% report that it is being driven by increasing volume in channels like phone, chat, and social media.

Contact Center 48

Contact Center Social Media 2019 Touchpoint 48

Chattermill

AUGUST 6, 2019

on 7 Aug 2019. Pull together different stakeholders, put aside competing interests and work together to create a voice of customer program that can turn insights into action. VoC programs provide insights into what customers want and need from the companies they do business with. by Sam Frampton. Voice of the Customer.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

on 7 Aug 2019. Pull together different stakeholders, put aside competing interests and work together to create a voice of customer program that can turn insights into action. VoC programs provide insights into what customers want and need from the companies they do business with. by Sam Frampton. Voice of the Customer.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

NICE inContact

JUNE 20, 2019

We already discussed the gap between the number of digital channels for CX that are supported in the contact center and the number of channels that are evaluated as part of a business’ QM programs. You know the routine — listen to a phone call, complete a form, send it to an agent, repeat. 3) Determine frequency of evaluation.

Contact Center 70

Contact Center Social Media 2019 Document 70

NICE inContact

MAY 21, 2019

The newly released 2019 NICE inContact CX Transformation Benchmark reveals a surprising gap between business and consumer perceptions — and contains some critical takeaways for contact centres of all sizes. For some cutting-edge insights on self-service and CX, please register to join me. AI & Self-Service Are Transforming CX.

Virtual Agent 54

Virtual Agent Webinar Consumers 2019 54

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Business insights/intelligence: Because ERPs can access real-time data from across the company, these systems can uncover impactful trends and provide extensive business insights. What is Enterprise Resource Planning (ERP)?

Financial 52

Financial Multi-Channel Information Management 52

CXApp

JUNE 26, 2018

When you have a multi-track setup, the focus is shifted to include the entire scope of the event — all courses and all performance specs. This leaves you little time between to prepare, scan over collected information and insights, or even to just take a breather. It’s best to think of it like a racing circuit or series of courses.

Events 40

Events Multi-Channel 2019 Connections 40

Gainsight

MAY 18, 2020

Our Slack channels were blowing up with anecdotes from live chats, tweets from attendees experiencing the show, quotes from session speakers, gifs, and virtual high-fives—it was wonderful. Our AEs and our partners are now able to follow up with their customers and prospects with relevant insights based on the Gainsight PX data. .

2020 105

2020 Events ROI Multi-Channel 105

Currency Alliance

FEBRUARY 10, 2021

If you want to dig deeper into loyalty mechanics, you can read more about where loyalty is headed in our blog on the characteristics of a winning loyalty program in 2025. You can also find more information on leading loyalty initiatives in this blog. Push your team to capture exclusive customer insight.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

APRIL 10, 2021

Capture exclusive customer insight. Your loyalty team will never capture this insight by operating as they’ve done for the last 10 or 20 years, because traditional loyalty programs simply weren’t set up to capture the mid-long tail – but it’s now eminently achievable. Push your team to capture exclusive customer insight.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

JUNE 2, 2021

In 2019 , SMS open rates were 98% higher, compared to 20% of emails. Multi-device compatibility and conversational UI both are ideal for engaging respondents for more data collection. Earlier in this blog, we talked about how personalization can improve your survey response rates. Insightful Data. Data Security.

2025 59

2025 Brands Social Media Multi-Channel 59

NICE inContact

JUNE 17, 2019

Many companies underestimate just how much the customer experience on digital channels matter. So, it’s no surprise that when it comes to dealing with businesses, I prefer to use digital channels over live phone calls. Now think about service over your digital channels. Studies show I am not alone in this preference.

Management 54

Management Customer Experience Contact Center 2017 54

NICE inContact

JUNE 17, 2019

Many companies underestimate just how much the customer experience on digital channels matter. So, it’s no surprise that when it comes to dealing with businesses, I prefer to use digital channels over live phone calls. Now think about service over your digital channels. Studies show I am not alone in this preference.

Management 54

Management Customer Experience Contact Center 2017 54

Avaya

AUGUST 15, 2016

billion by 2019 (PwC Sports Outlook Study). What if I said you could gain better insight into converting fans? Fan Engagement Wall: Delivers insight into engagement levels, popular content, and interactions with fan-generated content. The professional sports industry in North America is projected to reach $73.5

Sports 41

Sports 2016 Events Multi-Channel 41

Optimove

FEBRUARY 3, 2022

For anyone who deals with marketing in general and overseeing a specific channel in particular, such challenges are daily. The time to upgrade the performance insight infrastructure that helps power Optimail was coming. ” In 2019, the company was acquired by SparkPost (est. What does it mean for our clients?

Multi-Channel 52

Multi-Channel 2003 Workshop Metrics 52

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. These four channels MUST outperform other sources of MRR. Services that provide constant insights, tips, and solutions for optimization generate a routine that leads to high usage. Intelligent applications provide additional value with insights.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75

Optimove

FEBRUARY 3, 2022

For anyone who deals with marketing in general and overseeing a specific channel in particular, such challenges are daily. The time to upgrade the performance insight infrastructure that helps power Optimail was coming. ” In 2019, the company was acquired by SparkPost (est. What does it mean for our clients?

Multi-Channel 40

Multi-Channel 2003 Workshop Metrics 40

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Blogs. Subscribe to these blogs to get awesome insights on the daily. Another blog with a lot of outstanding actionable content. And while everyone talks about "storytelling" in content marketing, when this blog decides to do a case study they do just that. Yum Yum Videos. It's ironic.

Blog 20

Blog 2018 Article Marketing 20

Optimove

MAY 23, 2019

Becoming more “data-curious” while using a tool like Optimove – stimulating agile methodologies and deep insights – gave marketers that extra room to shine. Moreover, the agency will offer multi-level warm-up packages to customers migrating to Optimail, to manage an often-overwhelming plan and help provide a successful outcome.

Multi-Channel 14

Multi-Channel 2018 Innovation 2019 14