Oracle

MAY 9, 2019

Field Service USA 2019 in Palm Springs offered a cutting-edge agenda, looking at some of the latest trends and most common challenges brands face in the field today. Here’s a closer look at some of the biggest insights from the Field Service USA 2019 event. Field Service USA 2019 highlighted important CX trends.

2019 56

2019 Insights E-support Events 56

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. We know that innovation is the key to being successful in the digital age, so we want to equip your organization with the innovative tools to make you a leader in your field.

Innovation 67

Innovation 2019 User Experience Connections 67

Chadwick Martin Bailey

MAY 2, 2019

This year’s IIeX Conference at the beautiful University of Texas at Austin was a whirlwind tour of what’s next in insights. From left: Tom HC Anderson, Jamin Brazil, Steve August, and Julie Kurd.

Insights 58

Insights Innovation 2019 Leadership 58

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

2019 88

2019 Customer Experience Social Media Innovation 88

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

Oracle

OCTOBER 4, 2019

CXFS 2019 brought together senior leaders and industry experts to discuss the latest trends in financial services customer service. This panel underscored a key CXFS theme: Innovation’s happening, and it’s being largely driven by customers. The post 3 Customer-Driven Insights From CXFS 2019 appeared first on SmarterCX.

2019 40

2019 Insights Financial Banking 40

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Which is the only way to roll if you want to get ahead in 2019.

Social Media 83

Social Media 2019 Marketing 2010 83

TechSee

MAY 21, 2019

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. Real-time insights into customers’ emotions can help agents engage with them in a highly personalized manner and deliver empathetic service, a vital quality in today’s customer-centric business environment.

Innovation 137

Innovation Customer Experience Contact Center 2024 137

Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. Stay tuned as we add more interviews and insights below.

2019 100

2019 Retail Customer Experience Omnichannel 100

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. At the same time, workers from all fields were using AI innovations to work smarter, rather than harder. Chatbots take customer service to the next level.

2018 105

2018 Innovation 2025 Healthcare 105

Gainsight

FEBRUARY 13, 2023

This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. So, let’s find out why “everyone” hates customer service.

2019 97

2019 Article Customer Service ROI 97

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Read on and see what can inspire you to develop innovative customer experiences in the emerging new year and new decade. .”

2019 58

2019 Customer Experience Competitive Advantage Customer Care 58

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? We couldn’t have had such insightful conversations without all of our incredible attendees.

2019 52

2019 Engagement Social Media Roadmap 52

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

2019 75

2019 ROI Hotels Financial 75

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. If you’re attending the show, stop by stand S6 to experience Calabrio’s innovative approach to illuminating compelling customer insights and enriching human interactions.

2019 40

2019 Technology Insights Customer Experience 40

NetBase

DECEMBER 3, 2019

Why, then, are brands failing to make the most of this insight? The 2019 Consumer Experience Analytics Report: EMEA has answers! The EMEA customer experience experts surveyed had titles like Agile Coach and Head of Success – and if you think those sound extremely specific and insight-focused, we’d have to agree! Web analytics.

2019 52

2019 Entertainment Insights Social Media 52

CSM Magazine

DECEMBER 18, 2018

As the year draws to an end, Philip Say, VP of Innovation Product Management at Sutherland Labs makes his CX predictions for 2019. Providing insights based on a customer’s context and previous activity will become the new normal – and brands are only starting to scratch the surface of what is possible. About the Author.

2019 79

2019 Customer Experience Hospitality Hotels 79

CSM Magazine

APRIL 20, 2021

But what are these consumer insights and how to track changes? What Are Consumer Insights? Consumer insights are ideas used by brands or businesses to get a deep insight into how their audience thinks and feels. Let’s take an example of some brands using consumer insights.

Consumers 52

Consumers Insights E Commerce 2020 52

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Beyond that, social insights reveal industry and category trends worth embracing – the kind that inspire new products and/or changes in how you do business. Already know what matters? Skip right to the list of tools!

Social Media 77

Social Media 2019 Demo ROI 77

ShepHyken

JUNE 24, 2019

Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. This article reminds us that no matter how busy we get, how innovative we become, and how much success we are enjoying, we can’t take our eye off of customer service.

Article 114

Article 2019 Customer Service Poor Customer Service 114

ShepHyken

NOVEMBER 11, 2019

CIO) Create customer-centricity by delivering seamless experiences, leveraging IT’s unique insights, and evolving your leadership mindset. There are three great tips; focus on delivering seamless experiences, take advantage of IT’s insights to improve a process and have a customer-centric leadership mindset. So, what’s your gap?

Article 89

Article 2019 Customer Service Customer Centricity 89

Talkdesk

JANUARY 22, 2020

Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. For Talkdesk, innovation is at the core of our mission and guides our path. Patents secure and protect new knowledge from our innovation-driven teams. patent applications in 100 days.

Innovation 57

Innovation Contact Center 2013 2019 57

Qualtrics

MARCH 14, 2019

X4 2019 saw over 10,000 of the world’s Experience Management leaders gather in Salt Lake City for the biggest XM event ever seen. Here’s everything you need to know about the latest CX innovations from X4 Summit 2019: World-class customer experience in the palm of your hand. See Smart Routing in action. Book a demo.

2019 46

2019 Innovation Customer Experience Demo 46

Alida

AUGUST 16, 2016

The social business market, which runs largely on community platforms, is expected to reach $23 billion by 2019. billion by 2019 , representing a compound annual growth rate of 24.3 Companies need instantaneous feedback and insight. Insight communities. Why online communities are growing.

2015 0

2015 Social Media 2012 Innovation 0

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Make sure that your company doesn’t miss this boat!!! DataScience.

2019 66

2019 Leadership Culture Customer Centricity 66

Experience Investigators by 360Connext

JUNE 13, 2023

In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function. The center spearheads initiatives to gain deeper customer insights and works closely with other departments to implement these insights.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

QuestionPro Audience

OCTOBER 26, 2018

It’s no secret that the pet food industry is booming, and will continue to grow in 2019 due to two important factors: humanization and premiumization. With so much money at stake, it is more important than ever for pet food companies to conduct market research, so they can gain insight from veterinarians about the needs of pet owners.

Insights 68

Insights 2012 2017 2019 68

ClientSuccess

MAY 7, 2019

CS100 Summit 2019—Call for Speakers. We are excited to announce the call for speakers for the upcoming 2019 CS100 Summit for Customer Success Leaders. We’re looking for 2019 CS100 Summit speakers and panelists who can share innovative insights and practical best practices on customer success.

2019 45

2019 Customer Success Metrics Presentation 45

Forrester's Customer Insights

JULY 22, 2019

Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? How do we manage innovation when we’re busy with incremental improvements? What this shows is that many companies know that innovation is important — and they’re right. Innovation is crucial […].

Innovation 47

Innovation 2019 Technology Management 47

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Presented by Sujith Abraham, Business Development VP – Sales, Oracle; Chris Dials, SVP Analytics, Insights and Operations, Oracle. Learn more.

2019 45

2019 Technology Entertainment Events 45

Confirmit

DECEMBER 25, 2018

It’s time for CX teams to challenge themselves and their organizations to understand what they need to do to meet the sky-high expectations of CX in 2019. You’ll learn: - How to map your data to ensure successful data integration that drives richer insights. - Voice of the Customer Webinars.

2019 40

2019 Webinar Customer Centricity Culture 40

Qualtrics

FEBRUARY 10, 2020

And we don’t expect it to slow down this year, in fact we expect the pace of innovation to accelerate. ICYMI: here’s a quick recap of the 2019 updates that made it easier than ever to listen, understand, and act on solicited and unsolicited customer feedback. Listen - hear and understand EVERY customer, at EVERY touchpoint.

2019 58

2019 2020 Feedback Insights 58

Oracle

APRIL 23, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Rand, I hear that you have a customer insight retail analytics solution to show me. The post Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty appeared first on SmarterCX.

Demo 45

Demo Loyalty Insights 2019 45

ShepHyken

SEPTEMBER 2, 2019

Military Intelligence of Customer Experience) has identified three customer experience super-hero managers; Gut Insect, Manual Man and Captain Insight. Forbes) Since the early days, innovation and automation have transformed the way companies provide products or services to their customers. Follow on Twitter: @Hyken.

Article 85

Article 2019 Customer Service 2023 85