BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

2024 156

2024 Sales Customer Service Sports 156

NetBase

JANUARY 2, 2020

So, here are five ways brands must resolve to listen better in 2020 if they want to be counted among the success stories. Resolution #1: Brand Health & Proactive PR. Brand health has to be a top priority these days, regardless of the space your business inhabits. Resolution #2: Customer Care. Absolutely.

2020 60

2020 Brands Social Media Consumers 60

SurveySparrow

NOVEMBER 28, 2019

2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. When: 14th January – 15th January 2020.

2020 96

2020 Customer Experience Workshop 2019 96

CSM Magazine

OCTOBER 5, 2020

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. In celebration of our 10th anniversary, we are bringing our most senior line-up yet.

2020 52

2020 Customer Service Hotels Contact Center 52

Magellan Solutions

SEPTEMBER 9, 2020

Over the years, technological advancements have innovated business communication. This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Key Live Chat Statistics 2020 .

2020 52

2020 Insights B2C E-support 52

Thematic

DECEMBER 9, 2019

Welcome to 2020! When one player in the space creates an innovative solution, customers soon expect the same innovation from others. How do tech companies come up with these innovations? They examine their own experiences, they talk to their customers, they build their products and they keep iterating.

Feedback 126

Feedback 2020 Travel Voice of Customer 126

SurveySparrow

NOVEMBER 28, 2019

2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. When: 14th January – 15th January 2020.

2020 52

2020 Customer Experience Workshop Events 52

Call Experts

FEBRUARY 12, 2020

Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. Key 2020 Trends: Cloud Contact Centers. through 2022. More Blogs Menu.

Contact Center 69

Contact Center 2020 Call Center Omnichannel 69

Clarivate

NOVEMBER 4, 2021

In March 2020, a new Clarivate Center of Excellence (CoE) opened in Penang, Malaysia, to provide sales and support to global customers. Teams from Customer Care, Content Editing (Patent Translations & Enhancement), Inside Sales, IT, Finance and HR are located in the Penang CoE providing customers access to core Clarivate services.

2020 98

2020 Culture Government Innovation 98

Lithium

DECEMBER 17, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Read the highlights of Khoros innovation here!

2020 52

2020 Innovation Metrics Events 52

Lithium

DECEMBER 7, 2020

We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. Our newest innovations will help brands improve their community management, team collaboration, and customer engagement processes. Read the highlights of Khoros innovation here!

2020 52

2020 Innovation Metrics Events 52

CSM Magazine

FEBRUARY 17, 2022

Customers (and companies) faced unprecedented problems causing query volumes to spike, which put huge pressure on customer service teams. A shift to hybrid working has also forced brands, who hadn’t done so already, to digitally transform, increasing the speed of technology adoption.

Customer Service 98

Customer Service 2016 2022 Brands 98

Conversocial

MARCH 23, 2021

In a year when retailers have been forced to innovate with fewer customers in-store (and sometimes none at all), curbside pickup has been an excellent way of still generating sales while keeping customers and workers safe. Our own survey in 2020 found that 40% of shoppers had used curbside pickup during the pandemic.

Customer Engagement 103

Customer Engagement Engagement 2020 Retail 103

CSM Magazine

NOVEMBER 8, 2022

With teams operating across the UK, the Leeds-based company has completed projects for organisations such as the NHS and MOD, major fuel forecourt brands and large development projects, alongside smaller organisations such as independent building contractors and even domestic clients. ” About BigChange.

Document 52

Document 2018 2013 Customer Relationship Management 52

TechSee

APRIL 3, 2018

With Accenture reporting that 77% of consumers are no longer loyal to any particular brand, companies must work harder than ever to retain their customer base. Considering churn is closely linked to customer satisfaction, companies are attempting to transform their customer experience to meet consumers’ high expectations.

Customer Retention 141

Customer Retention Technology Multi-Channel Customer Satisfaction 141

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. The most recent one from 2020 had some shocking results. Listen to your customers and adjust your practices.

Customer Service 52

Customer Service Social Media Multi-Channel Poor Customer Service 52

Interactions

OCTOBER 17, 2019

15 years ago, the impact that technology has on customer care could not have been predicted. In fact, the importance of customer care and the entire customer journey was only beginning to be recognized. Those who did join us early are still with us today, and are now recognized as leaders in customer experience.

Interaction 48

Interaction 2004 Customer Care 2020 48

CSM Magazine

AUGUST 22, 2019

The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. The board includes: EVP, Global Customer Care, Mastercard.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

Kustomer

JUNE 7, 2022

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. The DTC Disruptor’s Secret Weapon: Intelligent CX Focused on the Whole Customer. UNTUCKit is another great example of a customer-centric brand.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

ShepHyken

DECEMBER 9, 2019

10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. Josh Linkner) With our Thanksgiving feasts behind us, ’tis the season of 2020 business planning. You’ll find 10 questions that will make for a lively discussion on how you can innovate and improve the value you offer.

Article 71

Article 2019 Customer Service Airlines 71

Interactions

SEPTEMBER 5, 2019

By early 2020, companies plan to more than double their adoption of Intelligent Virtual Assistants (IVA). The demand for Conversational AI technology in customer care is high, and so the question becomes how to implement the right solution. To build or to buy? Find a partner that has done what you are looking for (and at scale).

Customer Care 69

Customer Care Innovation Technology 2020 69

Kustomer

SEPTEMBER 18, 2020

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. Some argue that 2020 has signaled the decline of ticket-based support systems. The DTC Disruptor’s Secret Weapon: Intelligent CX Focused on the Whole Customer.

Customer Experience 52

Customer Experience E-support Omnichannel Contact Center 52

COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. hosted as part of this fall’s Execs In The Know’s Customer Response Summit.

Contact Center 52

Contact Center Workshop White Paper 2021 52

Oracle

DECEMBER 12, 2019

Read on and see what can inspire you to develop innovative customer experiences in the emerging new year and new decade. “Customer experience and employee experience are now two of the driving forces of business. ” It’s time for marketing, sales, commerce, and customer care to catch up.

2019 58

2019 Customer Experience Competitive Advantage Customer Care 58

Experience Matters

JANUARY 20, 2015

Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., Here are some highlights from the finalists: Activision Customer Care. EMC Corporation.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

2020 132

2020 Customer Experience Magazine Consulting 132

Interactions

APRIL 23, 2019

Whether you are buying groceries in your local supermarket, online shopping with your favorite clothing brand, trying on makeup at a large department store or searching for a birthday present in a toy store catalog, the retail industry is large and diverse. billion this year on solutions such as automated customer service agents.

Retail 54

Retail 2020 Consumers Presentation 54

Kustomer

OCTOBER 22, 2020

And the pandemic only heightened this need, as customer loyalty was more important than ever. Kustomer CEO, Brad Birnbaum , kicked off the day explaining how central the customer experience was to success in 2020. Customers are still expecting a high level of responsiveness, the highest level of quality customer service.

Sports 96

Sports 2021 2020 Loyalty 96

Interactions

APRIL 24, 2019

Whether you are buying groceries in your local supermarket, online shopping with your favorite clothing brand, trying on makeup at a large department store or searching for a birthday present in a toy store catalog, the retail industry is large and diverse. Customer Experience.

Retail 48

Retail Healthcare 2020 Technology 48

SurveySparrow

JANUARY 7, 2021

In fact, brands started to put more attention on improving their customer engagement. Whether your customers shop for their own need or on behalf of their organization, they simply expect a memorable interaction with the brand. After the pandemic, every brand is becoming customer-centric.

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

SurveySensum

MAY 20, 2020

Empathy and Emotions will be key behavior and brands focusing on these will sustain the crisis and would come stronger and survive in the new world. Each such interaction can help build brand trust and loyalty. We should focus on the empathy and emotion of customers and take actions to make it easy for customers’ current needs.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. But it’s not just about overhauling customer service.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. But it’s not just about overhauling customer service.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. But it’s not just about overhauling customer service.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. Kuala Lumpur. About TDCX.

Contact Center 55

Contact Center E Commerce 2020 E-support 55

ProProfs Chat

FEBRUARY 7, 2020

And that’s why you need to learn how to do customer support right and delight your clients with exceptional experiences. . A Walker Study reports that customer experience will overtake price and product as the key brand differentiator by the end of 2020. And customer support is just one such interaction.

Multi-Channel 106

Multi-Channel Customers Social Media Definition 106

Kustomer

OCTOBER 22, 2020

And the pandemic only heightened this need, as customer loyalty was more important than ever. Kustomer CEO, Brad Birnbaum , kicked off the day explaining how central the customer experience was to success in 2020. Customers are still expecting a high level of responsiveness, the highest level of quality customer service.

Sports 52

Sports 2021 2020 Loyalty 52