Oracle

MARCH 11, 2020

Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Today, women in CX are driving innovation, rethinking what the customer experience means, and bringing these insights to new industries and audiences.

2020 83

2020 Technology Chief Customer Officer Customer Journey Mapping 83

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. .

Sales 124

Sales 2020 Leadership Blog 124

Kustomer

DECEMBER 29, 2020

I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.

2020 105

2020 E Commerce 2021 Consumers 105

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. Marketing trends in 2020 call for a radical approach with fresh concepts. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search. Good Content.

2020 111

2020 Marketing Social Media Advertising 111

TechSee

OCTOBER 2, 2018

A Digital Twin refers to a virtual replication of a physical object – with the two linked together dynamically – enabling insights to be learned and actions to be taken within the virtual environment that can be applied to the physical object — ultimately to meet business goals. Technical Support in the age of Digital Twins.

Technology 176

Technology 2020 Innovation Consumers 176

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. 2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. When: 14th January – 15th January 2020.

2020 96

2020 Customer Experience Workshop 2019 96

Beyond Philosophy

DECEMBER 26, 2020

This is the Most Significant Thing We Learned in 2020! Like many people, we are not sad to see the year 2020 slip into the past. However, even a year as challenging as this one presents new insights and opportunities for us all. This episode, we share five significant insights that we gleaned from the notorious year 2020.

2020 104

2020 Consulting Financial Insights 104

CloudCherry

AUGUST 26, 2019

A separate research report by CustomerThink revealed that 74% of organizations with CX initiatives believe customer experience will overtake price and product as the key brand differentiator by 2020. But a B2B CX initiative also requires transformational changes to your entire business operation, not just new technologies.

B2B 199

B2B 2019 Insights Metrics 199

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Call Center 122

Centercode

DECEMBER 22, 2020

You can say what you like about 2020, but you can’t say we didn’t learn a lot. How Defined Processes Are Shaping Success in 2020 (Blog). Wondering what you can take away from the changes brought on by 2020? ”), to how to dress (hello sweatpants, my old friend). How to Decrease Beta Testing Costs by 40% (Blog).

2020 75

2020 2021 Webinar ROI 75

Upstream Works

DECEMBER 18, 2019

There are many technology trends impacting the contact center, and as we enter a new decade, it’s only natural to think in broad terms with a longer-term time horizon. In broad terms, digital transformation is about how digital technologies give rise to new capabilities that can transform how we work and experience things.

Contact Center 78

Contact Center 2020 Omnichannel Demo 78

Strativity

MAY 10, 2023

Dries Buytaert, co-founder, chief technology officer, and chief strategy officer at Acquia and creator of Drupal added, “Srijan has long been a top contributor to Drupal and recognized for its deep expertise creating digital experiences based on open technologies.

Technology 52

Technology Marketing 2022 2023 52

ShepHyken

DECEMBER 7, 2020

Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. When you click on their images, their insights appear. Top Retail Trends and Innovations That Drive Better CX by The CX Insights. Numerous experts were consulted. Follow on Twitter: @Hyken.

Article 147

Article 2020 Customer Service Loyalty Programs 147

Oracle

JULY 29, 2020

Now that we’re halfway through 2020, we took a look back on our top 5 articles from SmarterCX.com over the past few months. In case you missed these hot topics that captivated our readers, here’s another look at select tips, insights, and trends into the customer experience, employee engagement, and technology.

2020 71

2020 Article Definition Loyalty 71

Totango

DECEMBER 6, 2021

Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Conventional customer success approaches had used digital technology on a limited scale. Next, we’ll explore how a digital-first approach has become the new paradigm for customer success.

2022 92

2022 Insights 2021 E Commerce 92

UJET

NOVEMBER 18, 2019

In 2020, we will see messaging (SMS and Chat) overtake voice as the most popular support channel, especially on omnichannel platforms that can channel steer between various curated paths. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET.

2020 78

2020 Contact Center 2019 Omnichannel 78

Maru Group

DECEMBER 15, 2020

That’s why we’re pleased to continue our Reinventing the Holidays series focusing on the central question of what does the 2020 holiday season hold for consumers and brands alike? This is unique when compared to our other 2020 holiday research including Thanksgiving and Hanukkah. Source: Maru/Matchbox December 2020.

2020 98

2020 Travel 2021 Retail 98

ChurnZero

SEPTEMBER 23, 2020

ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. This pandemic isn’t just a test of fortitude.

2020 98

2020 B2B Healthcare Touchpoint 98

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. In fact, data from Walker predicts that customer experience will overtake price and product as the key brand differentiator for B2B by 2020.

Customer Retention 141

Customer Retention Technology Multi-Channel Customer Satisfaction 141

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers. S aaStr Annual 2020 Date: March 10 – 12, 2020 Location: San Francisco Bay Area.

2020 72

2020 Customer Success Events Workshop 72

CSM Magazine

DECEMBER 10, 2019

Improving the customer experience will continue to be a priority for businesses in 2020, meaning driving insights from customer data has never been more important. Here she reveals Critizr’s top five predictions for customer listening in 2020. Customer feedback is managed by the customer insights team, right? Not exactly.

2020 52

2020 Net Promoter Score 2012 Customer Centricity 52

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. It highlighted both the reliability of technology and its shortcomings.

2021 98

2021 Customer Insights Insights 2020 98

Fox Metrics

JUNE 25, 2020

New technologies, strategies, and trends are being introduced now and again to allow companies to meet the evolving interests and behavior of consumers. Marketing trends in 2020 call for a radical approach with fresh concepts. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search. Good Content.

2020 64

2020 Marketing Social Media Advertising 64

Thematic

DECEMBER 9, 2019

Digital transformation is the process of enhancing or changing the traditional way of doing business through the use of technology. Welcome to 2020! It’s fair to say that technology is taking over the world. For example, it has insights into why customers might be contacting your costly contact center.

Feedback 126

Feedback 2020 Travel Voice of Customer 126

Solvvy

DECEMBER 17, 2019

The rise of AI may sound like a futuristic sci-fi movie plot, but when you take a closer look at the recent technology developments and predictions, the way we work and live will soon be upended in ways not seen since the Industrial Revolution. They also discussed key trends in the space and predictions for 2020. Watch Replay.

2020 62

2020 Webinar Banking Effort Score 62

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! And then develop insights and actions. The latest technology is not going to make up for your lack of thinking!

Technology 77

Technology Information Consumers Retail 77

Bold360

FEBRUARY 19, 2020

CXNext 2020: Engagement Redefined. May 12, 2020. Here are the top 3 reasons to attend: 1. Gather valuable insights. We’ll be digging into the latest market trends, new research that’s informing CX strategies, and the technology enablers impacting service and support organizations. Where do good ideas come from?

2020 52

2020 Engagement Hotels Events 52

Talkdesk

JUNE 22, 2020

It’s safe to say that 2020 has been a bigger challenge than any of us could have ever expected. The survey was conducted in April 2020 and received almost 100 responses from customer experience leaders and practitioners. The post Talkdesk Customer Insights: How COVID-19 impacted businesses worldwide appeared first on Talkdesk.

Customer Insights 62

Customer Insights Insights Travel Hospitality 62

2020 Research

APRIL 28, 2023

Sago’s Commitment to Driving Product and Technology Innovation Takes Leap Forward with Leadership Appointments Iselin, NJ—April 26, 2023 – Sago (formerly Schlesinger Group), a leading provider of adaptive, tech-enabled research solutions and platforms, announced two key leadership appointments to further its digital transformation.

Leadership 52

Leadership Technology 2023 Innovation 52

2020 Research

SEPTEMBER 22, 2022

Market research technology falls under the umbrella of marketing technology (MarTech). Enterprises can use research technology to collect consumer data, then turn that data into actionable insights. How Market Research Technology Cultivates Consumer Trust . Repeat the assessment and redevelopment phase.

Technology 52

Technology Marketing Consumers Social Media 52

Oracle

MARCH 16, 2020

66% of organizations use at least one emerging technology, including AI, VR, AR, and IoT, according to a recent survey. The same survey reports that those that use these technologies are noticing improved customer experience performance and higher customer satisfaction. But what do these technologies look like in real life?

2020 60

2020 Retail Innovation Net Promoter Score 60

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. 2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. When: 14th January – 15th January 2020.

2020 52

2020 Customer Experience Workshop Events 52

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

2020 80

2020 Customer Success Chief Customer Officer ROI 80

Kustomer

JANUARY 9, 2020

Over 38,000 attendees and more than 800 companies will be descending on the Javitz Center from January 12th-14th to share perspectives, experience new technologies, and chart a vision for 2020 and beyond. The retail world is coming to New York next week for the National Retail Federation’s ‘Big Show’ and we’ll be there at Booth #962.

Retail 52

Retail 2020 Customer Service Hotels 52

ChurnZero

APRIL 22, 2020

We are proud to announce that TrustRadius has recognized ChurnZero with a 2020 Top Rated Award. ” Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. The post ChurnZero Earns a 2020 Top Rated Award From TrustRadius appeared first on ChurnZero.

2020 75

2020 B2B 2016 Touchpoint 75

Kerry Bodine

DECEMBER 30, 2020

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing.

2020 90

2020 Customer Experience Customer Journey Customer Journey Mapping 90