NetBase

AUGUST 17, 2020

Is your brand on track to best the competition as we round out 2020? Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report.

Social Media 56

Social Media 2020 Marketing ROI 56

Magellan Solutions

SEPTEMBER 29, 2020

For modern consumers, using social media to air complaints and to get the kind of help they need is the best option. However, knowing that they can get help through social media is what most customers choose to do. The importance of social media customer service is even more amplified in 2020.

Social Media 52

Social Media 2020 Customer Service Call Center 52

Uniphore

JULY 1, 2021

Online communities that enable call center workers to commiserate on their struggles and share best practices have grown by 77% in membership, and by 75% in terms of daily conversations since January 2020. Increasingly, companies listen to their customers on social media, but what about their employees?” Register Now.

Social Media 87

Social Media Call Center Contact Center Customer Experience 87

CSM Magazine

FEBRUARY 20, 2023

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry. Social media is now an evolving contact channel integrated into the domain of customer service.

Social Media 52

Social Media Customer Service Exceptional Customer Service 2023 52

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! Social media isn’t about brands. But they must remember one thing: Social media may provide your brand’s first and last impression, so both need to be good ones. What Is Social Analytics?

Social Media 104

Social Media Net Promoter Score Consumers Brands 104

Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. A big part of my role has always been change management, and communication is key to that. We aim to do that through our government social media.

Social Media 52

Social Media Government Customer Care Transportation 52

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? Social-Media-Kunden entwickeln sich ständig weiter.

Social Media 52

Social Media 2020 ROI Demo 52

Michel Falcon Experience

JANUARY 30, 2020

THE SOCIAL MEDIA ERA. Find out how social media enabled consumers to RECLAIM the power they lost during the internet era and how it changed the way companies and brands interact with their customers. My third installment of The Four Generations of Customer Experience is here!

Social Media 78

Social Media Customer Experience Culture Books 78

SurveySparrow

JANUARY 28, 2020

Online reputation management is, therefore, no trivial matter and without a doubt, you should invest a share of your time and money in it. This is where online reputation management software come into play. 10 Best Online Reputation Management Software in 2020. 10 Best Online Reputation Management Software in 2020.

2020 89

2020 Net Promoter Score Management Social Media 89

Oracle

MARCH 13, 2020

So what can you do in 2020 to stay ahead of the curve? We asked SEO pros for their best SEO tips for 2020, and here are 10 of them. “My best tip for 2020 is to ensure your landing page is relevant to the user’s search intention. ” Amir Shahzeidi, Digital Marketing Manager, Uscreen.

2020 107

2020 Social Media User Experience Article 107

Michel Falcon Experience

FEBRUARY 21, 2019

In my interview with Rachel David , founder of Hashtag Communications , we discuss social media customer service, managing remote employees and how businesses can leverage influencers to build trust with potential customers. So, I told people on my social media, this is what happened.

Social Media 68

Social Media Customer Service E Commerce Customers 68

BirdEye

SEPTEMBER 8, 2023

An effective online reputation management strategy not only builds trust with existing patients but also positions you as the obvious choice for potential ones. In this article, we’ll go over the ins and outs of healthcare reputation management and teach you how to build a better digital presence. It’s not about vanity.

Healthcare 57

Healthcare Management Social Media Competitive Advantage 57

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Social Media Upgrades. Voice Search.

2020 111

2020 Marketing Social Media Advertising 111

SurveySparrow

FEBRUARY 20, 2020

10 Best Customer Service Software in 2020. After some serious research and comparisons of a multitude of tools, we have come up with the 10 best customer service tools that 2020 has to offer you. SLA Management (Service Level Agreement). Ticket management. Queue Management. Quality Assurance Management.

2020 96

2020 Customer Service Multi-Channel Social Media 96

SurveySparrow

AUGUST 31, 2020

Sales management is one of the most core parts of the company. The sales manager is the one who takes care of all the sales activities that happen, starting from setting sales goals, drafting strategies, deciding the Key Performance Indicators, and so on. a sales management tool is your best bet.

Sales 59

Sales Management 2020 Multi-Channel 59

Eptica

APRIL 8, 2020

Date: Wednesday, April 8, 2020 Author: Pauline Ashenden - Marketing Manager The state of UK customer service 2020 - struggling to improve. Published on: April 08, 2020. Author: Pauline Ashenden - Marketing Manager Digital channels are now a vital part of the customer relationship, across every sector.

2020 79

2020 Customer Service Social Media 2025 79

Lithium

JANUARY 29, 2020

Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. This contest is open to Atlas members of all roles and backgrounds, not just Community Managers.

2020 52

2020 Management Social Media Blog 52

Lithium

JANUARY 21, 2020

Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. This contest is open to Atlas members of all roles and backgrounds, not just Community Managers.

2020 52

2020 Management Social Media Blog 52

ProProfs Chat

FEBRUARY 13, 2020

Customer Loyalty Statistics 2020 You Shouldn’t Miss. Social Media & Customer Loyalty. Social Media & Customer Loyalty. 49% of consumers say their purchasing decisions are influenced by social media posts of their friends and by a brand or retailer they follow on social media (30%).

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Ecrion

MAY 19, 2020

The recent Adobe 2020 Digital Marketing Trends Report has revealed that the #1 most exciting opportunity for companies this year is customer experience. This can be done through applications such as project management software, or even social media tools. Learn From Marketing Towards Customer Service. CCM Buyer's Guide.

2020 110

2020 Customer Experience Social Media Omnichannel 110

ShepHyken

AUGUST 31, 2020

Some people have even managed to fast-track publishing books on this topic. Our own research shows that even though many use alternative channels, such as social media, email, chat and more, the phone is still the most popular way customers connect with businesses. My Comment: Working from home is a hot topic these days.

Article 108

Article 2020 Customer Service Social Media 108

Integrity Solutions

JANUARY 18, 2021

Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020.

2021 125

2021 2020 Sales Social Media 125

Lithium

MAY 28, 2021

We are Community Managers (CMs) on the Khoros Strategic Services team. To honor Mental Health Awareness Month, we wanted to share some key learnings and helpful tips for navigating being in the weeds of social media, while also taking care of your mental health. Identify your team. Establish guidelines.

Management 90

Management Social Media Connections Communication 90

NetBase

NOVEMBER 25, 2019

It’s full of consumer insight that will drive sales this holiday season – and well into 2020. Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. The 2019 Consumer Packaged Goods Industry Report is here!

Social Media 52

Social Media 2019 Consumers 2018 52

Ecrion

SEPTEMBER 1, 2020

Although there are still individuals who fear that AI will replace their roles, the latest AI trends for 2020 signal a bright future for this industry. This means that we will continue seeing the advancement of AI and ML related technology in 2020 onwards. Not sure where to start? Don’t worry, we’ve got you covered.

2020 105

2020 Healthcare 2030 Technology 105

SurveySparrow

AUGUST 26, 2020

10 Digital Marketing Tools to Possess in 2020. After conducting a thorough research, we have listed out the 10 must-have digital marketing tools to look up in 2020. It is an inbound marketing and automation software that allows businesses to manage their inbound marketing activities. The right technology stack can do the trick.

2020 72

2020 Marketing Social Media Feedback 72

Grade.us

NOVEMBER 4, 2021

It’s the neglected part of review management. Sharing online reviews on social media is something that’s not as common as it should be. Why reviews on social media are so important. Social media is all about virality. How to post great reviews on social media. Of course not!

Social Media 26

Social Media 2012 Consumers 2020 26

Ecrion

FEBRUARY 25, 2020

By 2020, customer experience is going to outpace product price and quality as a main brand differentiator. A key software element among these is a CRM – customer relationship management – solution. Reply to Comments Left on Social Media. As a result, there is going to be a continued increase in social media use.

Customer Engagement 74

Customer Engagement 2020 Engagement Social Media 74

Lithium

JANUARY 30, 2020

We hope you have all been having a great Community Management Appreciation/Advancement Week! Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]. To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). Thanking Community Managers Everywhere.

2020 52

2020 Social Media Definition Blog 52

Lithium

JANUARY 30, 2020

We hope you have all been having a great Community Management Appreciation/Advancement Week! Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]. To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). Thanking Community Managers Everywhere.

2020 52

2020 Social Media Definition Blog 52

BirdEye

MAY 15, 2023

Social selling is the process of cultivating relationships with prospective customers using social media. In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. Why do you need to invest in social selling? It is a long-term strategy.

Social Media 97

Social Media B2B Multi-Channel Sales 97

Michel Falcon Experience

JANUARY 16, 2020

If you want your company to grow in 2020 you have a myriad of different options: You can optimize your SEO to rank first for your respective search queries. 2020 and Beyond. At the beginning of 2019, nearly one year ago, I had a company called SentriLock reach out to me to host customer service training for their management team.

2020 88

2020 Customer Journey Mapping Customer Experience Hospitality 88

Comm100

OCTOBER 17, 2017

With the fame came a wave of social media engagement. New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. The problem is, although many companies already use social media, they aren’t using it the right way.

Social Media 52

Social Media Customer Service Download Customer Care 52

Kayako

JULY 28, 2022

70% of people expect a company’s website to include a self-service application, and Gartner predicted that by 2020, 85% of the customer contacts with a company would take place without interacting on a live channel. What is Knowledge Management? Knowledge management involves two perspectives. Why do people prefer self-service?

Customer Service 98

Customer Service Management E-support B2C 98

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Social Media Upgrades. Voice Search.

2020 64

2020 Marketing Social Media Advertising 64

NetBase

NOVEMBER 25, 2019

It’s full of consumer insight that will drive sales this holiday season – and well into 2020. Consumers’ photo-first social media sharing makes understanding what is resonating easier, but certainly not obvious – particularly from a competitor standpoint: Context Matters. The 2019 Consumer Packaged Goods Industry Report is here!

Social Media 52

Social Media 2019 Consumers 2018 52

Lithium

NOVEMBER 6, 2020

From Hikma Pharmaceuticals, who used Khoros Marketing to increase engagement on posts by 73%, to Intuit, who used their community to handle massive spikes in support volume during COVID-19, brands across a variety of industries impressed us with their 2020 stories. We received a total of 92 incredible submissions in 11 categories.

2020 52

2020 Social Media Return on Investment ROI 52