2022 Blog Brands Engagement 
InMoment XI
FEBRUARY 3, 2022
If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. We’ve spent a lot of time on the InMoment blog discussing the importance of a seamless experience. Revolutionary even.
Totango
MARCH 8, 2022
Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.
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Comm100
JUNE 15, 2022
If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.
Lithium
DECEMBER 6, 2022
Some blog areas are limited to Khoros customers only. Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022.
Comm100
NOVEMBER 29, 2021
In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. Maybe even brand evangelist.
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Brian Cantor, Managing Director, Digital at Customer Management Practice.
Optimove
JANUARY 26, 2023
It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. A total of 64% are loyal to and shop at brands they do not trust.
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