Lithium

NOVEMBER 1, 2022

Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. They can also create significant value.

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2022 Roadmap ROI Social Media 52

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. has a roadmap, a backlog, iterations, and new releases.In Manage the Customer Journey as a Product. The Customer Journey is Shared Across Teams.

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Education Services Group

MAY 23, 2022

If you don’t have strategies already in place to, at the very least, roadmap your digital transformation, you are behind in the industry—the time to get started has already passed, and the longer you delay or reprioritize, the further behind your company will fall, regardless of how sleek and robust your product is.

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Interaction 2022 Multi-Channel Customer Success 52

CustomerSuccessBox

DECEMBER 9, 2021

Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward.

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2022 Measurement Net Promoter Score Customer Success 52

CSM Magazine

NOVEMBER 28, 2022

Perform a thorough market analysis to get a better understanding of the customer service landscape, current trends, and the competition you’ll be up against. Is the product you’re offering something the market needs? This will help you establish a unique selling proposition (USP) and create a solid marketing plan.

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Customer Service Marketing Roadmap Social Media 52

Gainsight

AUGUST 26, 2022

Pulse 2022 may be over, but the impact is just beginning. Here are five important learnings from Product professionals during Pulse 2022. . In their presentation, they explained that in order to build a company that can withstand the changes in the market, Product and Customer Success teams need to work together.

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CustomerSuccessBox

JANUARY 10, 2022

You are also the interface between the client and your Marketing and Product teams. You, therefore, have an impact on the product roadmap to respond better and as quickly as possible to the needs of your customers. Customer Success Manager Salary Trends 2022. Additional Resource: Top 6 Focus Areas for a Customer Success Leader.

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CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020. What has changed that our customers need to know about? What are current pain points?

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Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. High-skill services could expand even more quickly, from 169,000 FTEs in 2016 to 478,000 FTEs by 2022.

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CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020. What has changed that our customers need to know about? What are current pain points?

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Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. The 2022 Khoros Kudos Awards are now open until May 27th! You heard right!

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Quadient

SEPTEMBER 16, 2022

Fri, 09/16/2022 - 19:19. Well, according to the recent Forrester Wave™ on Journey Mapping Platforms by Forrester’s Joanna de Quintanilha , Michelle Beeson , and Paul McKay , Quadient's Inspire Journey solution is a Leader in the Journey Mapping Platform market. When the Journey is the Destination, Quadient is a Leader.

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Customer Journey Mapping 2007 Document 2022 52

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. In this way, we feel CS and Product teams are invaluable resources to one another.

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CSM Magazine

MARCH 14, 2022

This premium integration is the first in an exciting roadmap of integrations and will enable customer support teams to be able to view their customer feedback & survey results alongside their internal quality scores. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback.

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Think Customers

MARCH 2, 2023

This is a mistake,” said panelist Nick Cerise, chief marketing officer at TTEC. More than half of North American CX professionals are unable to engage across channels in a relevant and personalized way, she said, citing Omdia’s State of Digital CX 2022 findings. “We D’Antonio agreed managing channels is a challenge.

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2023 Contact Center Average Handle Time Roadmap 52

Education Services Group

DECEMBER 13, 2022

Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. According to the 2022 Customer Success Leadership Study , 78.5% During the economic disruption of 2022, businesses are relearning that data is a precious resource. A struggle to shatter silos.

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Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

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Roadmap Metrics Customer Journey Customer Journey Mapping 52

Quadient

MAY 20, 2022

Fri, 05/20/2022 - 16:00. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He studied Marketing and Finance at the University of Illinois at Chicago and completed a Wharton Executive Education program on Business Analytics. . Is it time to Evolve Your Communications to the Cloud?

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Playvox

AUGUST 8, 2022

In February 2022, 4.4 This goes right to the heart of one of the biggest contact center trends for 2022 : employee choice. These four themes provide a solid roadmap for successful retention: 1. In April 2021, a record 4 million Americans quit their jobs. In June of that year, another 3.9 million workers resigned. Technology.

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SurveySensum

DECEMBER 22, 2022

Did you know Zara doesn’t spend a penny on marketing? Optimize your marketing efforts . They give you ideas for your product roadmap. . Optimize your marketing strategies . You can use this data to run campaigns and spread awareness about your products and services in the market. So, what is VOC?

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Customer Retention Customer Success Loyalty Programs Social Media 52

Lithium

APRIL 12, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. Marketing Monitor Walls. SMM customers can now share and view interactive Marketing Dashboards outside the platform without the need for a login. Marketing Comparative Analytics. But you know we have your back.

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Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! Robin van Lieshout, founder of inSided by Gainsight, and Remco de Vries, VP of Marketing at Gainsight, talked about how community management has evolved to become a key durable growth play. Building Efficient, Durable Growth at Pulse Europe 2022 appeared first on Gainsight Software.

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West Monroe

NOVEMBER 30, 2022

Managing Director in Customer Solutions for West Monroe, Brian brings a strategic, problem-solving approach with broad commercial acumen across multiple industries, and deep functional expertise in Go-to-Market (GTM) execution and sales effectiveness. 1, 2022 | Podcast | Be Digital. 29, 2022 | Podcast | Be Digital. August 2022.

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Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). By analyzing historical transactional data, you’ll uncover customer details and purchase trends that help drive sales efficiency and higher marketing conversion rates. Who benefits?

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Competitive Advantage Multi-Channel 2022 Insights 52

Lithium

JULY 5, 2022

Guerrilla Marketing via TikTok can change that. Marketing. Facebook Data Store Changes in Intelligence Phase II Phase II is now scheduled to kick off on June 15, 2022. Beyond the Roadmap: TikTok & Talkwalker Deep Dive Watch now. During Phase II, customers will be transferred to their own pool. Available On-demand.

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Multi-Channel Leadership Roadmap 2022 52

SurveyGizmo

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

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Magellan Solutions

JULY 14, 2021

They are also very open, marketing, and willing to offer something of value to customers and clients alike. This is quite attractive if you are marketing in a highly competitive niche. The ease of marketing and transactions sets Magellan Solutions apart from the rest. They all fall under the IBPAP roadmap. through 2022.

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ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can also use your CRM to track your sales pipeline and manage your digital marketing campaigns.

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Social Media Omnichannel E-support 2021 52

delighted

NOVEMBER 7, 2022

We’re excited to announce that Delighted now fully supports two of the largest ecommerce platforms on the market – WooCommerce and Shopify – with both new and updated integrations. If you’re interested in learning more about these updates, or what else we have on our roadmap, send us a note at hello@delighted.com. That’s it for Q3!

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ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. Sales, marketing, product, engineering. Here’s a sneak peek at what we learned.

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Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

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West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

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West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

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Gainsight

JULY 5, 2022

According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Able to take advice from across departments, like marketing, and have influence. Every journey begins with a roadmap, and every business motion starts with a strategy.

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Roadmap Return on Investment Customer Journey Customer Success 59

SmartKarrot

JANUARY 21, 2022

A clear plan/ roadmap provides the much-needed context and direction to achieve the product visions and goals. Following these will help make your product successful in 2022 and beyond. This will help ensure the project goals are in line with their expectations and the current market trends. Like what you are reading?

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2022 Roadmap Customer Success Feedback 10

VDS

JULY 20, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner. This company bumped up its 2022 digital transformation strategy to 2020. Define your digital roadmap, including expectations, roles and responsibilities, and timing.

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Contact Center 2022 Call Center Roadmap 52

InMoment XI

MARCH 21, 2022

Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. Increased government regulation and new market entrants with unique service-based offerings are creating a disruptive wave of change that traditional utilities need to respond to. Solve the Challenge: Have a Roadmap From the Beginning .

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