32-ways-to-see-if-you-can 
Steve DiGioia
FEBRUARY 1, 2021
If you can smile for every customer even though you recently faced your own personal tragedy, If you can keep your promise to a customer even if it costs you more money, If you can be accountable to follow through on a customer’s difficult request even though it takes you away from other responsibilities, If you can overlook the sometimes rude comments (..)
InMoment XI
MAY 31, 2022
Each of these touchpoints influences the customer, and by analyzing customer behavior, feelings, and motivations around each touchpoint, you can begin to identify opportunities to establish more positive relationships by giving customers what they need at any given stage of their journey. Customer Cartography: Where to Begin. “We
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InMoment XI
FEBRUARY 2, 2024
Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. With Hootsuite, organizations can enhance the effectiveness of their social media management efforts, build a stronger brand reputation, and gain valuable insights into the customer experience.
InMoment XI
OCTOBER 7, 2021
In this blog I will address a question that I’ve come across many times during my 20 years as a research consultant: “What is the best way to set goals for my CX program?”. As most of you probably know, there are several important aspects of goals you need to consider. Make sure measurement processes are in place and are valid.
CX Accelerator
NOVEMBER 7, 2023
Nearing full-on panic, I was relieved to see that they had charged my credit card. The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. You can try calling back and perhaps another office will have a supervisor.”
InMoment XI
DECEMBER 7, 2023
Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Customer-centric companies are 60% more profitable than companies that don’t focus on customers.
GetFeedback
JANUARY 28, 2020
The good thing about social media is that it allows you to build strong connections with your customers. But how do you keep customers from leaving? It’s no doubt that you are using social media to engage with your customers. Just make sure to implement the strategies you will read from this article. So let’s get started.
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