5-ways-to-boost-the-lifetime-value-of-your-customers 
CSM Magazine
NOVEMBER 27, 2020
As a business owner, it might be easier for you to find a good excuse for not providing customers with quality of services they expect from you. Especially when finding the reason behind a customer’s bad experienc e and making efforts to improve your services seems all the while more difficult. Targeted Marketing Can Help.
Experience Investigators by 360Connext
APRIL 23, 2024
The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.
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InMoment XI
JULY 13, 2022
You don’t just want to appeal to new customers—you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. What Is Net Promoter Score?
InMoment XI
NOVEMBER 28, 2023
Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers. of customers read reviews when looking for products and services online. What is Review Management?
Experience Investigators by 360Connext
NOVEMBER 7, 2023
When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. Customers expect (and deserve!) If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it.
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business?
ClearAction
JUNE 29, 2023
Faster payments : increased trust and value, less burden on customers. Richer return on assets : more value-creating versus value-rescuing, less dysfunction, more collaboration, better productivity among employees and with partners and suppliers. Now is the time to embrace Experience Leadership as your primary focus.
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