Bridging the Engagement Capacity Gap
CSM Magazine
FEBRUARY 25, 2021
Steve Bell, VP EMEA Solutions Consulting at Verint Systems examines the chasm between what organisations know they need to do in order to manage customer engagement, and the resources they have to do it. . Mind the Gap. Brands are caught in a maelstrom of change, the impact of which will be felt for years to come.
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