TechSee

FEBRUARY 12, 2024

Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success.

Innovation 109

Innovation ROI Technology Measurement 109

TechSee

FEBRUARY 12, 2024

Artificial intelligence (AI) can potentially revolutionize how businesses interact with their customers. However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success.

Innovation 109

Innovation ROI Technology Measurement 109

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. As a result, it can be very challenging to assess Conversational AI providers. However, they operate on different levels of complexity and are best used in quite different circumstances.

Culture 109

Culture Virtual Agent Innovation Technology 109

TechSee

FEBRUARY 7, 2023

For the first time, early technology adopters can now easily access the latest breakthroughs in Generative AI. Generative AI is a rapidly emerging technology class that automatically creates content, such as code, images, or text. Many wonder how AI will impact their business, team, or operations. In a word, maybe.

Innovation 124

Innovation Call Center Contact Center Average Handle Time 124

BirdEye

MAY 31, 2024

Even with top-notch facilities and excellent doctors, success isn’t guaranteed. Patients choose practices that value their time, simplify processes, and focus on providing a superior patient experience. Automated and AI-driven webchat solutions can provide the same service with higher efficiency at a competitive cost for your brand.

Healthcare 73

Healthcare Multi-Channel Omnichannel Social Media 73

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

2023 207

2023 Contact Center Leadership Hospitality 207

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. What is the ROI of Generative AI in CX?

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. What is the ROI of Generative AI in CX?

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? Is Generative AI practical? Is Generative AI practical? Generative AI is generating a lot of hype, and with good reason. Is it practical? Couldn’t make the entire webinar?

Webinar 109

Webinar Call Center Technology Leadership 109

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What practical impact can I expect based on your track record at scale? If so, how?

Roadmap 109

Roadmap ROI Technology Customer Success 109

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 96

Innovation Call Recording Government Customer Success 96

TechSee

OCTOBER 9, 2018

Millennials, the notoriously digital-savvy generation born between 1980 and 2000, are a force to be reckoned with. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. A day in the life of a Millennial.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

Playvox

FEBRUARY 16, 2024

Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX).

Contact Center 75

Contact Center Management Call Center Omnichannel 75

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Table of contents What is AI in healthcare? What are the benefits of using AI in healthcare? What are the benefits of using AI in healthcare?

Healthcare 109

Healthcare 2023 Hospitality Social Media 109

Interactions

APRIL 19, 2024

At the heart of every customer-centric business lies the quintessential question: “How can we improve and optimize the customer experience?” Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. What resulted were seven (yes, seven!) And the Consensus Is….

Insights 62

Insights Workshop Customer Experience Contact Center 62

Magellan Solutions

AUGUST 10, 2023

Most marketers now use AI tools in social media to connect with their target audiences effectively. Let’s see how these Artificial Intelligence (AI) tools streamline and optimize your digital marketing efforts as the demand for social media marketing increases.

Social Media 98

Social Media Advertising Metrics Insights 98

CSM Magazine

MAY 9, 2024

Is your organisation leveraging the latest technology to deliver outstanding customer experiences? In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights.

Innovation 52

Innovation Technology Customer Service Customer Journey 52

Eptica

OCTOBER 22, 2021

Date: Friday, October 22, 2021 Author: Pauline Ashenden - Demand Generation Manager The five customer service learnings we can all take from Amazon. Author: Pauline Ashenden - Demand Generation Manager Over the last 25 years Amazon has become the go-to benchmark for building a successful business.

Customer Service 103

Customer Service 2021 Blog Article 103

Eptica

JUNE 1, 2022

Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. In fact, while self-service was once a way of reducing contact centre costs it’s now part of strategy to enhance customer service. Published on: June 01, 2022.

2022 118

2022 Blog Article Interaction 118

Playvox

FEBRUARY 27, 2024

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Attract new talent?

Engagement 73

Engagement Contact Center Culture Metrics 73

Magellan Solutions

AUGUST 11, 2023

A good website must draw in clients and exhibit goods or services. Website building has become an essential component of success for organizations. It paves the way to the rise of AI tools for website development. Artificial Intelligence (AI) tools are crucial in revolutionizing website development.

User Experience 98

User Experience Competitive Advantage Call Center Insights 98

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Table of contents What is social media reputation management? Why social media reputation is essential for brands?

Social Media 113

Social Media Management Brands Communication 113

BirdEye

OCTOBER 16, 2023

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age. How does AI help in SEO reputation management? Viola, you’ve successfully put reputation management SEO into practice.

Management 108

Management Demo Brands Consumers 108

Playvox

FEBRUARY 1, 2024

Your customers are talking, and they have a lot to say. But do you know how your customers really feel about your brand, products, services, and support? If you’re not analyzing customer sentiment, you’re only getting part of the story. What Is Customer Sentiment Analysis?

Contact Center 93

Contact Center Measurement Social Media Omnichannel 93

Playvox

MARCH 5, 2024

This definitely applies to customer needs and preferences, and contact centers are constantly striving to stay one step ahead of evolving customer requirements. A desire for instant-access self-service options is shifting how customers want to engage. Artificial intelligence (AI) can play a part.

Contact Center 78

Contact Center Management Omnichannel Interaction 78

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. And the best part? They’re not just for tech giants anymore; businesses of all sizes can maximize these advanced services to stay ahead of the curve.

Innovation 52

Innovation Document E Commerce E-support 52

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. We begin by laying the groundwork with a comprehensive review of AI terminologies.

Technology 76

Technology Customer Experience Consulting Insurance 76

COPC

MARCH 11, 2024

This guide sheds light on the multifaceted nature of employee retention, aiming to enhance customer satisfaction and other key performance indicators through careful questioning and thoughtful leadership actions. Then, take steps to attract and recruit the best-fit candidates who meet minimum hiring requirements. See Figure 2.

Call Center 97

Call Center Contact Center Culture Engagement 97

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 108

Brands Management Social Media Feedback 108

TechSee

JANUARY 12, 2023

Since launching just six months ago, millions of customers and technicians have used TechSee’s Visual Intelligence’s (VI) AI to successfully set up their devices, visually troubleshoot issues, and confirm successful resolutions to all sorts of issues. Making The Jump to Mobile-Native AI. The VI Mobile SDK Advantages.

Connections 109

Connections Insights Contact Center Document 109

BirdEye

FEBRUARY 13, 2024

By harnessing online platforms to share the advantages of chiropractic services, practitioners can greatly improve their visibility and accessibility, bridging the gap in public awareness effectively. Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

SurveySensum

MAY 16, 2024

So, let’s delve deep and understand the importance of market research, how it serves as a strategic tool for businesses, and explore some important market research questions to ask customers, using the right market research tool. The global market research industry generates more than $118 billion in annual revenue, according to ESOMAR.

Marketing 52

Marketing Insights Demo Competitive Advantage 52

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 104

Customer Success Touchpoint Customers Insights 104

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

2024 62

2024 Article Customer Service Average Handle Time 62

West Monroe

SEPTEMBER 17, 2023

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Seventy percent of organizations are in exploration mode on Gen AI , and that fervor has prompted executives to begin investing in AI for sales solutions.

Sales 52

Sales Marketing E Commerce E-support 52