3 Reasons Customers Say They Don’t Trust Chatbots, and What You Can Do About It
TechSee
JULY 28, 2022
compared to about $8 per live contact. . Though the benefits are proven, most customers have experienced enough frustrating chatbot experiences to generate a lack of trust. According to TechSee’s 2022 State of the Service Market Report, only 1 in 3 customers say they trust chatbots to provide satisfactory service.
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