InMoment XI

DECEMBER 6, 2021

And their ability to do that is directly impacted by the CFM vendor they partner with. Selecting a CFM platform partner should be about more than just price, “sexy” graphics, branding, etc. And after all of that, you still had to manually tweak those reports for each audience! It took days to complete a report.

Feedback 493

Feedback Management Technology Government 493

Experience Investigators by 360Connext

MARCH 5, 2024

They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. And you can partner with HR to reinforce CX at every step of the employee journey. But they don’t always realize it. We’ll share strategies for doing that next!) HR shines in these areas.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

TechSee

MAY 18, 2023

In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). With their VIS certification, these highly engaged partners are revolutionizing the way businesses engage with their customers. That answer is down to a few key reasons.

Competitive Advantage 109

Competitive Advantage Telecommunications Insurance Innovation 109

Magellan Solutions

APRIL 11, 2024

As your Shopify business grows, managing all those customer inquiries and technical issues can quickly become a headache, especially if you’re trying to handle everything in-house. Partnering with a BPO service provider for your Shopify telephone support is brilliant.

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

BlueOcean

MARCH 31, 2022

Suddenly, the bounce of the ball becomes less of a guessing game and more of an intuitive interaction. If you’ve been a reader of Blue Ocean’s blog for any length of time, you probably know we love sports and particularly baseball. Practice Makes (Almost) Perfect.

Contact Center 296

Contact Center Sports Management Customer Care 296

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Multi-Channel 116

Multi-Channel 2023 Customer Success Omnichannel 116

Magellan Solutions

JANUARY 5, 2024

24/7 support services become necessary for sustained success as we navigate the complexities of customer demands. We’re your committed partner, ready for tomorrow’s challenges. Reliable support is vital for success in today’s evolving business landscape. Take action now, as you are on the brink of business success.

Customer Satisfaction 52

Customer Satisfaction Loyalty Interaction Customer Expectations 52

Magellan Solutions

JULY 24, 2023

Remote work has become famous due to technological advancements and changing work preferences. Outsourcing involves delegating specific tasks or processes to external partners. Businesses must choose the right partner to enjoy the benefits of remote work outsourcing strategies.

Communication 96

Communication Measurement Technology Culture 96

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. It has become essential as the demands of the global market increase. This approach has become popular because of the benefits it offers.

2023 94

2023 Healthcare Innovation Technology 94

Retently

NOVEMBER 27, 2023

Outsourcing has become increasingly popular these days, as more companies worldwide are exploring different destinations for outsourcing their business activities, and it’s no wonder why. The many advantages of outsourcing make it an attractive strategy in today’s global economy, turning it into a common practice.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

ShepHyken

AUGUST 21, 2020

However, the struggle to adapt over the last few months has created a new urgency to reimagine business models so that they become more capable of change. Prioritize human needs (customers, partners and employees). Employees, partners, and customers expect more from the organizations they support and interact with.

Customer Experience 246

Customer Experience Culture Government Innovation 246

Magellan Solutions

FEBRUARY 14, 2024

With rising costs and complex regulations overwhelming healthcare providers, partnering with overseas business process outsourcing (BPO) companies has become a strategic necessity. Case Studies of Successful Healthcare Outsourcing Projects The Philippines has become a major provider of healthcare call center outsourcing companies.

Call Center 98

Call Center Healthcare Hospitality Insurance 98

Lumoa

APRIL 3, 2023

We are thrilled to announce our new partner: B2B Customer Experience Agency. At the same time B2B companies increasingly have customer experience in their strategies and need support in defining what it means to become customer centric. I see CX as a Service. Anna-Maija has been following Lumoa’s journey for a long time.

B2B 83

B2B Customer Experience Customer Centricity Consulting 83

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. The challenge arises if you find it difficult to provide technical support while managing core operations.

Average Handle Time 52

Average Handle Time Customer Satisfaction Measurement Call Center 52

CSM Magazine

NOVEMBER 3, 2023

Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies. Karl Brough, General Manager for the U.K.

2012 59

2012 2024 Return on Investment Financial 59

Team Support

MARCH 11, 2024

Self-Service: Customers are becoming more independent. Proactive support, where companies anticipate and address issues before they happen, is set to become more common. In short, TeamSupport is not just a tool; it's your partner in navigating the future of customer support.

Social Media 52

Social Media Omnichannel Customer Satisfaction Customer Centricity 52

Team Support

MARCH 11, 2024

Self-Service: Customers are becoming more independent. Proactive support, where companies anticipate and address issues before they happen, is set to become more common. In short, TeamSupport is not just a tool; it's your partner in navigating the future of customer support.

Social Media 52

Social Media Omnichannel Customer Satisfaction Customer Centricity 52

Talkdesk

APRIL 13, 2021

By partnering with leading customer experience consultancies to outsource administrative efforts, we aim to reinforce our commitment towards providing customers with a better agent and customer experience, and increased customer advocacy. Why did Talkdesk choose PPT Solutions as our first Managed Services partner?

Contact Center 133

Contact Center Return on Investment Leadership Consulting 133

Magellan Solutions

NOVEMBER 8, 2023

It’s not just about outsourcing; it’s about finding a partner who gets your goals, shares your values, and represents your brand well. It makes them ideal partners for both emerging startups and established enterprises. Finding the right partner is crucial for any business. Truly a bang for the buck!

Call Center 52

Call Center Innovation Culture Exceptional Customer Service 52

Call Experts

MAY 26, 2022

It has become much more accessible in recent years as technology has grown, and it can be beneficial for any business with a lot of phone calls coming in. And as VoIP phones become more popular, call screening services are becoming more flexible. Call screening can be an effective tool for large and small businesses. .

Call Center 98

Call Center Contact Center Customer Service Representative Technology 98

Kustomer

MARCH 31, 2022

Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. The transformation is underway and happening fast. Almost every aspect of the way we shop, sell and connect is evolving.

Events 98

Events 2022 Demo Consumers 98

Bold360

NOVEMBER 6, 2018

Are you putting in the same level of effort after prospects become customers? Because of the high level of service you are providing, your prospects become customers. In a relationship, if you become a different person after commitment, your partner feels like the target of a bait and switch scam.

B2C 209

B2C Customer Retention ROI Customer Journey 209

CSM Magazine

APRIL 26, 2024

The best way to get the CRM going for your business is to partner with an agency for HubSpot onboarding. Want to know more about HubSpot partner support? It’s a system that simplifies your business processes and puts everything in one place, but on the back-end, it can become complex and difficult to understand. Let’s dive in.

Customer Relationship Management 52

Customer Relationship Management Sales Customer Relationships Insights 52

Magellan Solutions

JULY 13, 2023

AI-powered outsourcing solutions have become crucial for driving growth and shaping traditional outsourcing processes. Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. AI has become vital for driving growth and innovation.

Competitive Advantage 97

Competitive Advantage Customer Satisfaction Innovation Call Center 97

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. This visibility allows you to address those issues before they become critical, ultimately aiding in building strong and loyal customer relationships.

Connections 97

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 97

Upstream Works

NOVEMBER 4, 2021

As contact center leaders come to embrace this customer-centric model, it will become clear that a continuation of solution-driven technology investments will only serve to propagate a legacy infrastructure that cannot meet today’s customer needs. Here are three to get your journey off on the right foot.

Omnichannel 78

Omnichannel Contact Center Call Center Technology 78

ShepHyken

OCTOBER 6, 2020

Become a partner in their life by asking how you, as an organization, can add value to their life. The further we go into the future, the more that good, working digital interfaces will become as normal as breathing and as having access to electricity.”. Become a partner in life to your customer.

2020 123

2020 Books Technology Brands 123

Call Experts

OCTOBER 5, 2023

A satisfied customer is more likely to become an advocate for your brand. A satisfied customer is more likely to become an advocate for your brand. Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

CSM Magazine

APRIL 30, 2024

The integration of digital technologies within the healthcare sector is moving the patient from a passive recipient of healthcare to an actively engaged, informed partner in their well-being. Patients are becoming more involved in managing their health. These tools store and relay medical information. We’re talking about telemedicine.

Healthcare 52

Healthcare Call Center Communication Technology 52

Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. So sit back and enjoy the show.

Loyalty 96

Loyalty Brands Consulting Innovation 96

Hello Customer

DECEMBER 6, 2020

your delivery partner does. You might have metrics on the pre-determined service level criteria with your delivery partners, but those often don't take customer feedback into account. Without customer feedback, you don't have a full view of how your delivery partner is performing. Here we are again, confined in our homes.

E Commerce 95

E Commerce Sales Retail Feedback 95

Second to None

FEBRUARY 4, 2020

The first thing you should know when considering becoming a mystery shopper is that scams are not an issue when working with reputable mystery shopping companies. Other than the fact that you won’t get scammed, which is very important, why should you actually become a mystery shopper with one of these certified companies?

Customer Centricity 118

Customer Centricity Voice of Customer Retail Consulting 118

West Monroe

OCTOBER 19, 2022

Listeners will also hear from our partner at Silicon Valley Bank on their service transformation journey and how they shifted the support workload of client-facing RMs to customer service teams and call center. Learn how financial services organizations are becoming digital and rethinking their approaches to customer engagement and loyalty.

Customer Service Strategies 52

Customer Service Strategies Customer Service Banking Webinar 52

Currency Alliance

APRIL 15, 2024

Many brands could actually earn greater loyalty by issuing a partner brand’s loyalty currency – or, simply allowing customers to ‘burn’ (i.e., Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

West Monroe

JANUARY 16, 2024

Acquisition due diligence processes have become increasingly complex and time-consuming in today’s M&A landscape. With the rise of technology-enabled products and services and the criticality of digital transformation to historically non-technical businesses, technology diligences have become table stakes.

Roadmap 52

Roadmap Technology Communication Presentation 52

Magellan Solutions

NOVEMBER 24, 2023

It’s becoming a destination for businesses seeking to elevate their customer support game. Companies must specify their goals and make them clear to their outsourcing partner. Hear ye, hear ye! A 5% increase in customer retention can increase business profits by up to 95%! These, in turn, can increase a business’s revenue.

Customer Experience 52

Customer Experience Government Multi-Channel Customers 52

CSM Magazine

OCTOBER 31, 2023

Effective communication with customers, partners, and within teams hinges on a reliable phone system. However, like all technologies, phone systems can become outdated, affecting productivity and customer experience. Here are some signs that indicate your business’s phone system might be due for an upgrade.

Communication 52

Communication User Experience Customer Satisfaction Technology 52