benchmarks 
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NOVEMBER 25, 2019
A new list of benchmarks is published each year by ACSI, with minor quarterly updates. . Below is the complete list of the newest CSAT benchmarks. Click here to download the current industry benchmarks. And if you want to see quarterly benchmark updates, just visit their website. . Customer Satisfaction Score is 76.5%.
BirdEye
MAY 30, 2023
In this article, we’ll tell you how to use competitive benchmarking to improve nearly every aspect of your business. Table of contents What is competitive benchmarking? Benchmarking is critiquing your performance against a standard. Competitive benchmarking works best when you earmark top companies for comparison.
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BirdEye
JUNE 1, 2023
Benchmarking drives greatness. Since then, roughly 1500 people have achieved “the impossible,” and it’s pretty much the benchmark for becoming a world-class runner. In the same way, a benchmarking strategy can propel your company to achieve your loftiest goals. Table of contents What is benchmarking?
IntouchInsight
OCTOBER 2, 2023
For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of 10 leading quick-serve restaurant brands, including:
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Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!
Retently
APRIL 6, 2022
The results displayed by the Retently CSAT benchmarks show that a score between 65% to 80% is a dominant value across industries. Retently 2022 CSAT Benchmarks. Thus, we’ve got the Consulting industry leading the CSAT benchmarks with an impressive score of 85. One of the main problems with CSAT surveys is data ambiguity.
Brandwatch CX
MARCH 10, 2024
From engagement rates to follower growth, we’ve outlined the essential cross-industry social media benchmarks so you can understand your social performance.
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The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Advertiser: ZoomInfo
Database benchmarks for education and resource prioritization. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature.
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Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!
Advertiser: Vanilla Forums
This year marks their 11th Edition, which shows that, among other things, that the industry has made considerable progress in translating the generative business model of communities into financial benchmarks.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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