Beyond the Arc

OCTOBER 15, 2018

If your current communications aren’t achieving the desired response, try these top five approaches for engaging commercial bank customers. The post Connect with Your Commercial Bank Customers – Top 5 Communication Tips appeared first on Blog @beyondthearc.com.

Banking 66

Banking Communication Connections Blog 66

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Demo Feedback 52

Beyond Philosophy

FEBRUARY 15, 2024

Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details. Artificial intelligence can also help identify emotions. Click here.

Connections 89

Connections Loyalty Brands 2005 89

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Clear, consistent, authentic communication. Impact: Employees with an emotional connection to their work are more productive.

Communication 82

Communication Blog Leadership Airlines 82

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. This blog delves deeper into a candid conversation between Rebecca Colwell, VP of Product & Customer Marketing at Birdeye, and special guest Steven Greer, COO of Genesis Counseling Center.

Communication 58

Communication 2023 Customers Insurance 58

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction? Top 5 UC Predictions for 2023.

2023 70

2023 Communication Contact Center Return on Investment 70

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I hope these blogging tips will help you, too. How do you get ideas for your blog content? Search outside of the box.

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Blog Social Media Leadership Events 207

CSM Magazine

JANUARY 17, 2024

In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Webinar Metrics Customer Retention 126

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Technical Problems. Miscommunications.

Communication 118

Communication Customer Journey Presentation Customers 118

Experience Investigators by 360Connext

FEBRUARY 20, 2017

As you dwell on how often you actually connect with a customer (once a week? The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. once every few months? I want to remind you of one simple fact. Your customers, if they are truly customers, pay you regularly.

Communication 164

Communication Consulting Connections Customers 164

Integrity Solutions

OCTOBER 14, 2020

The Behavioral Styles ® model is an easy-to-use tool for assessing the behavioral characteristics that fall within four distinct customer communication styles: Talker, Doer, Controller and Supporter. Does communication style matter when it comes to sales? How Communication Styles Set The Tone For Customer Relationships.

Communication 134

Communication Document Sales Reference 134

ShepHyken

OCTOBER 4, 2019

It is all about how businesses interact with their customers to form a meaningful connection. Chances of repeated sales increase, if a customer forms a connection with your business. Re-engage your customers at the right time by delivering the right message, and using the right communication channel. What is customer engagement?

Blog 121

Blog Brands Engagement ROI 121

One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. So you connect your professional stories to your colleagues’ and clients’ with renewed and refreshed commitment. Today, tomorrow and moving forward, your clients need you.

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Blog Workshop Events Presentation 87

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Connections 72

Connections 2020 Culture Communication 72

InMoment XI

MAY 4, 2023

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Customer Experience 295

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 295

Comm100

FEBRUARY 6, 2023

Companies can no longer connect with clients on a human level, and as a result, clients feel neglected. Personalized customer experience is a marketing strategy that helps you tailor and customize your communication with each customer. It requires that you know, understand, and remember who your customer is.

Financial 76

Financial 2023 Blog Customer Experience 76

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right.

Connections 160

Connections B2B Fashion Touchpoint 160

Ecrion

APRIL 15, 2020

Yet how are you going to accomplish this task without setting up the right channels of communication? However, that brings up the question of what channels of communication are on hand. Therefore, you’ll need to have a thorough understanding of the most common channels of communication. Synchronous Communication Channels.

Communication 74

Communication Social Media E-support Customers 74

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot.

Connections 98

Connections Multi-Channel Social Media Measurement 98

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Connect multiple business and contact center applications, CRMs and data directly to the agent desktop.

Connections 78

Connections Engagement Contact Center Technology 78

ShepHyken

FEBRUARY 9, 2018

The people over at Deputy compiled a list of customer service training tips and ideas that will help your company build brand advocacy: Communication is key. If you are not a great communicator, you will probably not go far in customer service. Show respect – Don’t multitask while communicating. Provide necessary tools.

Customer Service Training 153

Customer Service Training Brands Blog Customer Service 153

SaleMove

JANUARY 7, 2022

Customer communication is crucial. The post Confidence in the Cloud: Consistently Connect with Customers appeared first on Glia Blog | Digital Customer Service Explained. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

Connections 52

Connections Blog Customers Communication 52

SaleMove

JANUARY 7, 2022

Customer communication is crucial. The post Confidence in the Cloud: Consistently Connect with Customers appeared first on Glia Blog | Digital Customer Service Explained. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

Connections 52

Connections Blog Customers Communication 52

Ecrion

MARCH 24, 2021

Why Customer Communicating Is Important | Why Eliminate Weak Communication |. 13 Ways to Improve Customer Communication in Business. Constantly improving your customer communication skills plays a major role in meeting those customer expectations. Why Is Communicating with Customers Important?

Communication 52

Communication Social Media Customers Sales 52

Call Experts

DECEMBER 17, 2020

Communication is a pillar of success in business. If you cannot communicate effectively, you will lose essential customers and never acquire new customers who can change your business. Protect your brand and prioritize communication with your customers and team. . Good customer service builds reliable connections.

Communication 52

Communication Contact Center Call Center Poor Customer Service 52

Comm100

SEPTEMBER 19, 2022

The primary reason for implementing chatbots into customer service is to improve communication with customers and help them get answers to their queries in real-time. NLP facilitates human-to-machine communication , allowing machines to process the information they get in verbal or written form. CRM integrations.

Blog 61

Blog Social Media Customer Satisfaction Customer Relationship Management 61

Calabrio

NOVEMBER 25, 2020

It is helping to bridge the connection between self- and live-agent service for a more seamless customer experience. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

inSided

NOVEMBER 26, 2019

Good communication is vital if you want to improve your company’s bottom line and grow your business. When you communicate well with customers, your chances of success in business increase exponentially. Check out this guest blog from Omnisend on the best strategies for successful B2B customer communication.

B2B 75

B2B Communication Webinar Blog 75

Optimove

OCTOBER 10, 2023

In Part One of this 3-part blog series , we took a look at why that approach is the optimum approach, but let’s do a quick recap: Personalized communication: Tailoring campaigns to specific stages allows you to connect with users on a deeper level through messaging that truly resonates with their needs and interests.

Connections 52

Connections Engagement User Experience Blog 52

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

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Blog Hotels Social Media Travel 120

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Net Promoter Score Competitive Advantage 69

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

Blog 70

Blog Customer Retention B2C Workshop 70

ShepHyken

SEPTEMBER 28, 2018

Collaboration and Communication Tools. A recent study shows that 43% of American workers spend at least part of their time working from a location other than a traditional office, but engagement remains a challenge when HR departments do not have the right technology to communicate with remote workers. Career Pathing Resources.

Blog 107

Blog Engagement Technology Feedback 107

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Since face-to-face is often inconvenient, the most powerful form of communication is to talk over a voice call. Shep Hyken.

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Blog Customer Service Interaction Communication 84