BirdEye

DECEMBER 21, 2022

In this article, we’ll cover the nine top trends you need to know about right now and share some tips to help you post accordingly. Some social media platforms will revolutionize how we communicate, while others are a passing trend. Crisis management will be a necessity in 2023. The growth of TikTok is unstoppable.

Social Media 97

Social Media 2023 2022 2026 97

ChurnZero

APRIL 21, 2020

This is a guest blog post by Anita Toth,Chief Churn Crusher. Strong and frequent (daily and even hourly) team communications will help your team understand the changes that are happening so quickly. When emotions are heightened, as they currently are during this crisis, people will remember more clearly what they felt.

Customer Success 97

Customer Success Measurement Customers Loyalty 97

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. 10 Tips For Operating A Virtual Customer Success Organization. Churn and Risk Management.

2021 111

2021 Customer Success Webinar Multi-Channel 111

Lithium

DECEMBER 21, 2020

JacobBo produced an excellent source of information regarding Best Practices for Community Management in a Crisis. The information didn’t stop there, the conversation continues for Khoros customers in our Group Hub for Crisis Management Tools ! Atlas Blogs. Group hubs are proving to be a powerful tool to drive engagement.

Webinar 52

Webinar Events Contact Center Blog 52

Experience Investigators by 360Connext

MAY 14, 2015

And when we feel overwhelmed, many of us tend to leave these priorities up to the crisis du jour. Here are 5 tips for entrepreneurs to eliminate the need for a panic button. Communicate your goals. More Posts - Website Follow Me: The post 5 Tips for Entrepreneurs: Prioritize or Lose Your Mojo!

Social Media 266

Social Media Consulting Customer Relationships Loyalty 266

Oracle

DECEMBER 11, 2020

Every week, Oracle CX Marketing features “ On the Fly “—a video series with two-minutes-or-less bites of marketing tips, advice, and training from marketing experts. Season two focuses on customer experience tips from marketing pros about how to deal with a period of uncertainty and disruption.

Marketing 45

Marketing Leadership Consulting Events 45

Lithium

APRIL 15, 2020

JacobBo produced an excellent source of information regarding Best Practices for Community Management in a Crisis. The information didn’t stop there, the conversation continues for Khoros customers in our Group Hub for Crisis Management Tools ! Atlas Blogs. Group hubs are proving to be a powerful tool to drive engagement.

Webinar 52

Webinar Events Contact Center Blog 52

Inbenta

NOVEMBER 3, 2022

In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. In many cases, these self-service tools are also a more personal way of interacting with healthcare services than browsing a website or communicating with an outsourced call center.

Healthcare 96

Healthcare 2022 2030 Hospitality 96

Gainsight

MARCH 26, 2020

Investor Gavin Baker wrote a terrific blog where he shared his thoughts about recurring revenue. Never is that more true than in a crisis or downturn. How are your clients affected by the crisis of the day? that will long-term benefit from the changes caused by the crisis. Some revenue is just more recurring than others.

Net Promoter Score 90

Net Promoter Score E Commerce E-support Hotels 90

Experience Investigators by 360Connext

NOVEMBER 16, 2018

Customer Contact Week’s report is filled with great tips and facts to help you create better experiences. Listen here for great tips on human-centric service design. If employees are only asked to think about the customer in times of crisis or quarterly results discussions, they will stop thinking about the customer!

2019 110

2019 Contact Center Customer Journey 2018 110

BirdEye

FEBRUARY 28, 2023

This blog post will explore the benefits of hiring a social media professional. We’ll also share some tips on how to hire the right candidate. By staying alert, a social media manager can quickly identify and avert any brand crisis before it gets out of control. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement Brands 98

Lithium

DECEMBER 31, 2021

As we’ve learned over the past year, a crisis can occur at any time. Being prepared for a crisis, be it political, social, public health-related, or something else we can’t imagine yet, is essential. We recommend consulting your internal legal team to discuss any risks with communications. Involve the right stakeholders.

Brands 40

Brands Management Communication Social Media 40

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. I’ll share five strategies based on what I’ve seen as best practices in the CS community to quickly add efficiencies to the team.

Customer Success 85

Customer Success E Commerce E-support NPS 85

Hello Customer

APRIL 9, 2020

In this blog post, we’ll list some tips to keep the customer experience human in digital times. Great and consistent communication is key. And they’re the best audience to judge how you handle things in times of crisis. Not just in communication. Convenience is king.

E Commerce 98

E Commerce Customer Experience E-support Feedback 98

Optimove

APRIL 16, 2020

Marketers can use this information, together with behavioral cues, to set up a post-COVID-19 reactivation flow as follows: Create Communication Plans with a Gradual Rollout in Mind. Marketers need to keep this in mind as they develop their post-COVID-19 communication strategies. A Post COVID-19 World. Do not be caught off-guard again.

B2C 52

B2C Marketing Apparel Fashion 52

Amity

MARCH 15, 2017

” In this blog post, Customer Success thought leader Lincoln Murphy attempts to answer the broad question “what should we do when our application goes down” from a Customer Success point of view. Here are some useful tips to always be “ready” for a cloud outage.

Social Media 52

Social Media 2011 Customer Success User Experience 52

VDS

JULY 20, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. Consider questions like: What do customers need to know during this time of crisis?

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

Oracle

APRIL 22, 2020

63% believe that their country will not make it through the COVID-19 crisis without brands playing a critical role. ” Communicate frequently. One of the most critical ways employers can go above and beyond in terms of caring for both customers and their employees is to communicate effectively and often. Get creative.

Connections 91

Connections Government Hospitality Healthcare 91

Optimove

MARCH 12, 2020

But before we touch this topic, I want to personally say that beyond any economic impact, this global crisis is above all a personal catastrophe for so many people. When we do turn our focus to the more mundane professional adversities this crisis brings, we find ourselves in front of a multi-layered, mostly unknown challenge.

Marketing 64

Marketing Multi-Channel Sports B2C 64

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. According to a research report, people spend 36% more time online during a crisis. But the fact is, your customers want you to show up more during the time of a crisis. Listen to Your Customers.

Advertising 52

Advertising Social Media 2009 Brands 52

Optimove

APRIL 8, 2020

But how can you communicate with them in the best possible way when there’s a deadly pandemic spreading globally? Be sure to read more about how to communicate with your customers during COVID-19. The fashionable maternity brand, Hatch, has found the perfect way to connect with its future mama customers during a crisis.

Sports 52

Sports Travel Fashion Events 52

Clarabridge

AUGUST 28, 2015

Take a look at these 5 great alternatives to make sure you can still deliver smooth customer interactions over the weekend, during and outside peak hours, and those make or break crisis moments. Important Tip: If your brand operates internationally and works with multiple social media teams across the globe, go beyond simply monitoring.

Customer Service 75

Customer Service Social Media Customer Care 2015 75

Totango

MAY 29, 2020

The scale of the current health crisis may be unparalleled, but we have all dealt with the challenge of how to retain at-risk customers before, even if there may be more of them than usual at the moment. Everyone wants to support their customers during this time of crisis–after all, our own futures depend on their continued growth.

Presentation 62

Presentation Events Customer Success Hospitality 62

SurveySensum

MAY 20, 2020

We as humans have faced crisis situations in the past and always have come back stronger “descent with modification” The impacts of the COVID-19 pandemic continue to reverberate within our neighborhoods, workplaces and homes and throughout our economy. Each such interaction can help build brand trust and loyalty.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

delighted

MARCH 9, 2021

We’ll also provide some tips on building an impeccable customer service strategy. 58% of customers have higher customer service standards due to the COVID-19 crisis. From how-to YouTube videos to tutorials to actionable blog posts, making information accessible and easy to find will yield an overall better customer experience.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

inmoment

JUNE 1, 2020

In the wake of COVID-19, the role of customer experience is at a crucial tipping point. Marketing strategies in most organisations have quickly pivoted to adapt with advertisements and corporate communications declaring “we are here to help!” But what about as we move out of the crisis period? Empathy is Now a CX Commodity .

Customer Experience 69

Customer Experience Feedback Insights NPS 69

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. We covered how to make renewals in another blog. It will also help strengthen customer engagement and better customer journeys throughout the crisis. 1. Fewer New Prospects.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. We covered how to make renewals in another blog. It will also help strengthen customer engagement and better customer journeys throughout the crisis. 1. Fewer New Prospects.

Customer Success 71

Customer Success Sales Connections Customer Base 71

ijgolding

AUGUST 12, 2014

Customers just expect you to be able to deal as effectively with their problems communicated through Twitter as they do over the phone. There is also valuable advice provided on reputation and crisis management as well as the legalities of social interaction. It is quite frightening!

Books 92

Books Social Media Customer Service Roadmap 92

CSM Practice

JANUARY 13, 2021

In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively. It is essential that the stakeholders understand all the different roles and can communicate them to the customer clearly. Clear and Actionable Communication.

Touchpoint 98

Touchpoint Customer Centricity Customer Success Customers 98

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Building trust and credibility Brands actively engage in transparent communication on social media platforms.

Social Media 113

Social Media Management Brands Communication 113

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Another thing that this email makes evident is the witty and engaging tone of voice that Netflix adopts when communicating with customers. Well, not so fast.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SmartKarrot

OCTOBER 2, 2023

For more tips on how to sketch the perfect customer journey, venture over to our blog post, Customer Journey Map: All You Need To Know. Step 4: Construct Engaging Communication Channels Remember, communication is the golden bridge that connects you to your customers. Trust us, a well-drawn map is half the treasure found!

Customer Success 10

Customer Success Customer Journey Mapping Metrics Customer Journey 10

ChurnZero

JUNE 28, 2019

Most importantly, should a crisis occur, don’t forget to communicate with both internal and external partners. Communication is key to any customer relationship and a lack of proper communication can unseat any well-established relationship. Blog Author: Alex Weihmann. Take Calculated Risks. Feeling nostalgic?

Customer Success 49

Customer Success Webinar B2B 2020 49

Optimove

MARCH 20, 2020

And so, I wanted to provide important reminders and tips to help you keep your email program healthy, too. Please resist the urge to “Send to all” when selecting your target groups, lists, and audiences for sending any COVID-19 communications in the next several weeks – or ever. This is bad practice.

Marketing 40

Marketing Events Webinar Customer Centricity 40

BirdEye

OCTOBER 6, 2023

We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. Poor communication Things can fall apart if you don’t communicate clearly. You’ll earn a bad reputation if you alienate your customers with poor communication.

Social Media 57

Social Media Airlines 2009 Financial 57

Optimove

APRIL 13, 2020

Campaign Orchestration is the process of ensuring all cross-channel, multi-step communications with customers are in sync, providing customers a holistic experience. Successful orchestration ensures holistic communication that leads to greater customer satisfaction, higher revenue, less friction, and increased retention rates.

Hotels 52

Hotels Multi-Channel Books Customer Care 52