GetFeedback

SEPTEMBER 6, 2018

Every company wants to improve its customer experience. But if you only examine your relationships with customers and fail to look under the hood, you might get nowhere. The relationship between employees and customers. Companies that have a great customer experience have 1.5 Employee happiness matters to customers.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

InMoment XI

FEBRUARY 16, 2024

Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge of harnessing the full spectrum of customer voices. Surprisingly, a staggering 85% of valuable customer data remains untapped, residing in various teams, systems, and silos.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

SurveySensum

OCTOBER 31, 2023

Do you often use ‘ customer experience ’ and ‘ customer service ’ interchangeably? This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. In this blog, we will explore the same.

Connections 52

Connections Customer Service Net Promoter Score Customer Experience 52

ShepHyken

SEPTEMBER 14, 2018

Live chat is a powerful tool that can help you reach your customer in a myriad of different ways. There is nothing more frustrating for a customer than dealing with a piece of technology that is hard to find and even harder to use. Hold your customer’s hand a little. Engage with customers early and engage often.

Blog 276

Blog E Commerce E-support Sales 276

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

BirdEye

AUGUST 3, 2022

Using a direct marketing strategy to personalize your customers’ shopping experience is an easy way to outshine your competitors. Direct marketing is an incredibly effective and widely-used strategy because it’s both easy to customize and easy to measure. Advertising on social media is a great way to engage with potential customers.

Connections 98

Connections Marketing Social Media Advertising 98

Experience Investigators by 360Connext

OCTOBER 24, 2014

Customers live in the moment. There are many things we can do to create memorable moments for customers. Considering who your customers are and what they’re experiencing in the moment can say a lot about how much your organization really cares about them. Here are some examples: I’m blind as a bat!

Connections 277

Connections Brands Online Experience Customer Engagement 277

InMoment XI

MARCH 20, 2024

In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not just customers. They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking 2010 260

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. One particularly pertinent commenter requested a “part 2″ to a blog.

Blog 207

Blog Social Media Leadership Events 207

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Connections 80

Connections 2024 Customer Centricity Events 80

Hallmark Business Connections

MAY 27, 2021

We truly value our customers. ” Why Your Company is Still Getting CX Wrong (And How to Turn It Around) – Customer Think, May 2021. ” Why Your Company is Still Getting CX Wrong (And How to Turn It Around) – Customer Think, May 2021. We care about our employees. Continue Reading. First Name *. Last Name *.

Connections 92

Connections Customer Care 2021 2019 92

SurveySparrow

AUGUST 28, 2023

Have you ever wondered what makes some businesses effortlessly stand out, captivating their customers at every touchpoint, while others struggle to keep up? The answer lies in the concept of a frictionless customer experience. This is the hallmark of a truly remarkable customer journey.

Connections 52

Connections Customer Experience Multi-Channel Social Media 52

ShepHyken

DECEMBER 27, 2019

This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience. The best way I can describe ‘customer service’ is by using the word transaction. This couldn’t be more important or true when it comes to the customer’s experience.

Blog 135

Blog Article Connections 2020 135

Upstream Works

MAY 4, 2021

What do customers want when they interact with your contact center? Customers want resolutions on the first contact. Give your customers all that and more with Upstream Works for Amazon. Give your customers all that and more with Upstream Works for Amazon. Learn more about Upstream Works for Amazon Connect.

Connections 78

Connections Engagement Contact Center Technology 78

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month. Pause and breathe.

Blog 88

Blog Innovation Travel Leadership 88

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Customers, employees, lead generation, or profit. Well, the best answer is customer engagement. No business can survive without engaging its customers.

Blog 120

Blog Brands Engagement ROI 120

InMoment XI

MAY 3, 2024

Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace. Foot Locker stands out as a beacon of innovation and customer-centricity. In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives.

Retail 260

Retail Return on Investment ROI Customer Centricity 260

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Financial 80

Financial 2023 Blog Customer Experience 80

Optimove

OCTOBER 10, 2023

Whether it’s capturing the attention of non-depositing customers, nurturing relationships with active players, or re-engaging lapsed users, web push campaigns designed for each customer lifecycle stage have a far higher chance of resonating with your audience – fact!

Connections 52

Connections Engagement User Experience Blog 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

Connections 52

Connections 2024 Customer Centricity Events 52

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Connections 52

Connections 2023 Customer Centricity Events 52

Win the Customer

NOVEMBER 25, 2019

In today’s competitive marketplace, customer care isn’t merely an add on, it’s become an integral part of most business strategies. Entrepreneurs understand that high-quality customer care drives profits, increases customer satisfaction, and helps to secure and retain happy customers. . Analyze Your Customers and Staff.

Connections 111

Connections Customer Care 2020 Customers 111

SaleMove

JANUARY 7, 2022

Customer communication is crucial. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages. The post Confidence in the Cloud: Consistently Connect with Customers appeared first on Glia Blog | Digital Customer Service Explained.

Connections 52

Connections Blog Customers Communication 52

SaleMove

JANUARY 7, 2022

Customer communication is crucial. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages. The post Confidence in the Cloud: Consistently Connect with Customers appeared first on Glia Blog | Digital Customer Service Explained.

Connections 52

Connections Blog Customers Communication 52

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. There is a big difference between satisfied customers and loyal customers. What Emotions Mean for Customers. Satisfactory is a rating.

Customer Satisfaction 123

Customer Satisfaction Blog Net Promoter Score Loyalty 123

WorkOutLoud

JANUARY 19, 2021

Delighting your customers with an effective experience is simple. We start with a comprehensive collaboration platform with features that you would expect such as sharing, posting, integrating, notifying, connecting, following, and instant messaging to name a few. Contact us today to learn more and to receive a free 30 day trial!

Connections 52

Connections Advertising Events Blog 52

Ecrion

DECEMBER 10, 2019

As business continues to grow and change, so too does the landscape of how to reach your customers effectively. There are a lot of strategies you can apply to be sure you are attracting customers and relating to them in a way that is productive for your entire business. How to Foster the Customer Connection.

Connections 74

Connections Communication Poor Customer Service Social Media 74

Bold360

JUNE 18, 2020

You could send an employee to a customer’s home to solve a problem or tell someone to come into your physical store for you to take a look at their product. Customers just don’t want that kind of high-touch, hand-holding treatment like they once did. How customers get support in a post-COVID world. Marie Ruzzo.

Connections 71

Connections Engagement Insurance Customers 71

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. Contact centers have to adapt and continuously evolve in order to meet customer expectations.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. As we’ve said before, customer experience comes down to how your customers feel about your brand. 1) Be personal. 2) Be responsive.

Connections 59

Connections Social Media Multi-Channel Contact Center 59

Provide Support

DECEMBER 13, 2016

Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator. That is why it is important to stay connected with your customers and keep them informed about your company innovations and events. Read more.

Connections 67

Connections 2003 B2C 2015 67

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy. Shep Hyken .

Blog 120

Blog Hotels Social Media Travel 120

ChurnZero

APRIL 29, 2022

This may leave you as a Customer Success professional wondering what part and purpose you serve in this revenue movement. With RevOps becoming the go-to route to boost operational performance, Customer Success plays a starring role in optimizing the customer lifecycle to increase revenue potential. Q&A Recap.

Connections 98

Connections Customer Success Sales Customers 98

ShepHyken

AUGUST 9, 2019

This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? In fact, I feel that customer satisfaction is an old-world concept.

Blog 117

Blog Seminar Hotels Customer Satisfaction 117

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers. Engaged customers mean greater retention, which in turn increases conversions and maximizes revenue.

Blog 63

Blog Social Media Customer Satisfaction Customer Relationship Management 63

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

ShepHyken

MAY 17, 2019

This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. Data from NewVoice Research revealed that 53% of customers switched brands because they felt unappreciated.

Blog 110

Blog Loyalty Customers 2021 110