BirdEye

FEBRUARY 15, 2024

In today’s world, where every online chatter can become a shout across the digital universe, understanding the current trend of online reviews is crucial for businesses aiming high. With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation.

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BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

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Insurance 2023 Financial Feedback 111

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

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Social Media Sales Advertising Connections 59

BirdEye

MARCH 11, 2024

When Birdeye conducted a survey, we found that 87% of the respondents considered Facebook important or mission-critical. Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo.

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2024 Events Social Media Demo 59

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. She chooses the Refinery Hotel, with 680 google reviews. She reads through some of the reviews and decides to book her stay. Reviews Help Customers Find You. I don’t need online reviews.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. As social networks open up new avenues for company reviews, companies have adopted their workflows to address their concerns at the point of origin. Customer experience has not been left behind.

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Technology Blog Customer Experience Social Media 130

BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. Table of contents What are online business reviews? Positive reviews work.

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Social Media Travel Hotels Advertising 98

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. 93% of consumers read two or more reviews when researching a company. 85% of consumers have decided not to do business with a company because of negative online reviews. 93% of consumers read two or more reviews when researching a company. Luckily, we did the work for you.

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Financial Banking Social Media E Commerce 59

BirdEye

DECEMBER 8, 2022

Community blogging 15. Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. On the other hand, 50-64 year-olds make up 29% of Facebook users, and they’re the largest demographic on the platform. Examples: Facebook, LinkedIn. Social messaging 11.

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Social Media Brands Entertainment Connections 98

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

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2023 Customer Service 2024 Airlines 105

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

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Marketing Social Media Healthcare Multi-Channel 59

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. Collecting and displaying positive client reviews on your website and social networks can attract more clients. Fortunately, there are a number of ways to do this.

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Insurance Marketing Social Media Loyalty Programs 98

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. In this blog, we dive into a topic that might seem niche but is incredibly important for any brand on Facebook. Why should you care?

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Social Media 2023 Document Demo 59

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. Additionally, with an optimized GMB profile, customers will be able to find information about your business, such as contact details, store hours, customer reviews, and more. Professionally respond to all customer reviews.

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Advertising Social Media Events Magazine 98

BirdEye

SEPTEMBER 16, 2022

Now more than ever, shoppers turn to online reviews before deciding where to spend their hard-earned money. They’ll often browse industry-specific review sites and read testimonials from previous customers prior to making a purchase. In this blog, we’ll tell you about 10 popular review sites your business should know about.

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Healthcare Return on Investment Hotels Social Media 98

ShepHyken

APRIL 27, 2018

It can be a thoughtful and time-consuming task for customers to add various items to their cart, review their selected items, and then submit the final order. A strong presence on Facebook, Twitter, Instagram, or Snapchat can help you reach new or existing customers. Include Customer Reviews. Keep the Checkout Process Simple.

E Commerce 81

E Commerce Blog Social Media User Experience 81

GetFeedback

MAY 13, 2019

When someone feels listened to and understood, it makes them less likely to share their negative perception of your company on social media or in a public review. People use social media platforms like Facebook, Instagram, Twitter, and LinkedIn differently, including logging in at different times of the day.

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Events Social Media Feedback Insights 268

BirdEye

DECEMBER 5, 2022

Any respectable business has likely asked you to give them a like on Facebook. Facebook is still the most widely-used social media platform on earth, so any exposure your business can get there is ideal. But having your business on Facebook is just one part of the equation – you also have to be popular.

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Social Media Events Engagement Advertising 97

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. The post Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively appeared first on Shep Hyken.

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Blog Technology Customer Service Management 91

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

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Social Media Feedback Advertising Customers 97

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Requesting and responding to customer reviews on your profile. Monitor Google reviews and other customer review sites and respond to all customer reviews.

Marketing 64

Marketing Social Media Advertising User Experience 64

PeopleMetrics

APRIL 15, 2021

In this session, we review 9 key differences between transactional and relationship surveys, share example survey questions, and explain how to use both types of surveys to measure, manage and improve customer experience. Discover our award-winning Customer Experience (CX) blog: [link]. Facebook: [link]. ? ? ?. sessions: [link].

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Net Promoter Score Download Voice of Customer Books 118

BirdEye

APRIL 20, 2023

In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. Then work to encourage customers to leave reviews. Reviews help to show that you are an active and popular business. But how can you generate local leads?

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Social Media Multi-Channel Metrics Advertising 98

ReviewTrackers

APRIL 18, 2022

In case you missed it, Google recently updated its review policy and added the following requirements: Don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers. The short answer is: you can no longer filter customers before asking them for a review. What is Review-Gating?

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2010 Hotels Social Media 2018 132

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews?

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Travel Hotels Social Media Healthcare 59

BirdEye

DECEMBER 1, 2021

Given the lack of trust home buyers have for agents, it’s not surprising that a study by ZipRealty found that 62% of home buyers choose a realtor based on online reviews and ratings. If you’re not actively requesting reviews you’re losing potential new customers to competitors that do. . How do reviews benefit real estate agents?

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Consumers Hotels Social Media 2021 98

BirdEye

MAY 19, 2023

In this blog, we’ll demonstrate the powerful benefits of a feedback loop, along with real-life examples so you can leverage methods for continuous improvement. You can collect customer feedback from online reviews, social media comments , and product forums. Reviews are a driving force for growing customer sales.

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Feedback Net Promoter Score 2004 Social Media 52

ShepHyken

APRIL 13, 2018

As well as active listening and responding to customers on your business pages on sites like Yelp and Facebook, it’s important to proactively use a tool like Google Alerts, which helps monitor your reviews and even provides information on competitors’ feedback. Agent Input. appeared first on Shep Hyken.

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Contact Center Feedback Blog Customer Journey Mapping 82

BirdEye

AUGUST 31, 2023

Facebook Shops helps small businesses interact with their target audience and convert them faster. The Shop feature from Meta for Facebook and Instagram has seen a considerable welcome from most businesses due to its effectiveness in social shopping strategies. This blog explores how to leverage Facebook Shops to boost revenue faster.

E Commerce 59

E Commerce 2023 Social Media E-support 59

BirdEye

AUGUST 15, 2022

In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect. Manage your reviews 5. Create local content Frequently asked questions Create a winning reputation with Birdeye Reviews. Manage your reviews. Website optimization 2.

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Marketing Social Media Competitive Advantage Events 98

BirdEye

AUGUST 7, 2023

Challenges in auto repair marketing Power of online reviews in building trust for your auto repair business Case study of marketing done right with Birdeye FAQs on auto repair marketing Marketing your business effectively with Birdeye What is auto repair marketing? Be active on Facebook, Instagram, Twitter, TikTok, and YouTube.

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Sales Marketing Social Media Loyalty Programs 52

Grade.us

JANUARY 14, 2020

How important is it to get Facebook recommendations? Can facebook recommendations go viral? One out of every three users on Facebook, or approximately 800 million people use their platform for reviews and recommendations. How other platforms compare to Facebook recommendations. Your Facebook point-of-contact.

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Social Media Advertising 2011 Brands 51

BirdEye

OCTOBER 2, 2020

Reputation marketing includes collecting and responding to reviews, posting on social media, and encouraging customer referrals. . Opinions and views of customers in the form of reviews, on the other hand, can present a more compelling argument to a prospect. Review strategy. We recommend responding to reviews within 48 hours.

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Marketing Social Media Reference Brands 98

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. Build a strong online reputation by sharing customer reviews, testimonials, and product information that makes the brand seem approachable to the customers. There is heavy competition among brands on social media.

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Social Media Measurement Brands Leadership 105

BirdEye

MAY 5, 2023

Instead, they leverage online directories, guest blogging, and word-of-mouth campaigns for maximum impact. Facebook Dive into Facebook’s untapped goldmine: the Marketplace. In Facebook’s Marketplace , you can sell as a user or business, unlock badges, and win trust. Monitor reviews and ratings.

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Advertising 2023 Automotive Retail 98

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing?

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Social Media Marketing Events Advertising 59

BirdEye

NOVEMBER 30, 2023

In this blog post, we bring you the top fourteen plumbing lead generation ideas to help you scale your business faster than competitors. A Birdeye survey shows that the three most influential factors for customers in making purchase decisions are word-of-mouth recommendations from family and friends, review sites, and search engine results.

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Social Media Advertising 2024 Marketing 59