Provide Support

JUNE 22, 2015

How live chat can help you build stronger customer trust. Many online companies add live chat support to their websites as a means to offer quick and efficient customer service and increase customer engagement. Not many though recognize the value of live chat in creating customer trust.

Advertising 85

Advertising Customers Brands Customer Engagement 85

Provide Support

DECEMBER 6, 2016

Best Articles for Managing Your Live Chat Support. Holidays are approaching and we, the Provide Support team, started thinking what treat we could give to you, our blog readers. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Read more. Permalink | No comment.

Article 63

Article 2003 Management 2015 63

Provide Support

JULY 22, 2018

Have you ever encountered a situation when you would click the live chat button on a website promising instant online help and you would not reach anyone? © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Read more. Permalink | No comment.

2003 40

2003 2017 2018 Blog 40

Provide Support

JUNE 15, 2016

8 steps to a more productive live chat support. If you are already offering live chat support service to your customers, you may have been thinking how to optimize your live chat procedures so that the tool brings the most benefits both to your company and your clients. This post is for you.

2003 45

2003 2015 Social Media 2016 45

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Blog 104

Blog Customer Satisfaction Sales Article 104

ShepHyken

SEPTEMBER 13, 2019

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. One of the most successful ways to enhance the customer experience is through live chat. However, there’s always room for improvement in how customers are engaged via chat. .

Blog 111

Blog Customer Experience Article Document 111

ShepHyken

JUNE 7, 2019

This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. And we’re not only talking about phone calls; the same holds true for online chat. We live in an era of ubiquitous convenience and instant gratification. Think again.

Connections 120

Connections Blog Customer Centricity Consumers 120

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. As a result, live chat is expected to grow by as much as 87% in the next 12-18 months.

Customer Service 225

Customer Service Feedback Customers Customer Service Representative 225

GetFeedback

DECEMBER 4, 2018

For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. On average, the number of live chat tickets rises by 67% during the holidays (starting in November). Prepare the front lines to reduce live chat requests. Well, not exactly.

Customer Service 259

Customer Service B2C B2B Customers 259

GetFeedback

JANUARY 24, 2019

Today’s customers have high expectations for support. In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. Here I’ll share the top 5 customer support tools that you need for your team. Live chat customer support.

Customer Experience 210

Customer Experience Net Promoter Score Effort Score Communication 210

Provide Support

MARCH 16, 2016

7 Signs Your Support Really Needs Live Chat. Live Chat is quickly gaining popularity all over the world, but many business owners are still not sure if it’s the right solution for their customer service needs. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016.

2003 46

2003 2015 2016 Innovation 46

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

Blog 92

Blog Travel Article Communication 92

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. Be it through social media, live chat, email, or SMS, the transition should be fluid and consistent.

2024 81

2024 Innovation Customer Service Omnichannel 81

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. Intelligent live chat communication Live chat is more than just a convenient and fast communication channel for customers; it’s a goldmine for personalization.

Omnichannel 72

Omnichannel Customer Service Customers Touchpoint 72

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Human-bot harmony – Balancing human personability with automation efficiency Crucially, all automation software must be balanced with human agent support. What is customer service automation software?

Customer Service 76

Customer Service Multi-Channel Omnichannel Social Media 76

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. A live chat tool can help businesses significantly improve lead capture efforts, customer onboarding, and long-term support.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be…. A useful support structure is What?

Blog 107

Blog Effort Score Interaction Article 107

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Live chat systems provide a seamless communication channel for real-time customer interactions.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction Culture 53

Kustomer

JUNE 5, 2023

A simple tool your business can begin using quickly and easily to help combat this issue and gain a competitive edge is live chat. In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat.

Customer Experience 98

Customer Experience Competitive Advantage Customer Satisfaction Communication 98

Customer Bliss

AUGUST 18, 2020

And a good part of this responsibility falls on the shoulders of your frontline support staff – who talk to and help out customers day in day out. Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. Do a mock up phone call or chat conversation.

Customer Service 252

Customer Service Blog Customers Interaction 252

BlueOcean

DECEMBER 15, 2022

We were lucky to sit down with Tony Won, a leading specialist in player support and our very first guest in the gaming industry. He has been a successful player support consultant for years thanks to his deep expertise in customer experience, video game development, live operations support, and much more.

Books 156

Books Consulting Blog Customer Experience 156

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. The asynchronous part means that service peaks can be spread out, while the synchronous means real-time support can still be delivered as well.

Blog 126

Blog Customer Service Social Media Sports 126

ShepHyken

MAY 3, 2019

Similarly, as far back as 2011, RightNow’s 2011 Customer Experience Impact Report found that 55 percent of consumers said that easy access to support and information can make them fall in love with a brand. CX for Busy Lives. The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Blog 116

Blog 2011 Loyalty Definition 116

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. Live Chat or Chat Bots. While certainly effective, chat support doesn’t have to come from a robot.

Blog 94

Blog Technology Customer Service Management 94

Team Support

AUGUST 5, 2020

In Part 1 of this blog series we started exploring tools that can help your B2B customers solve issues on their own and ways to help them feel more comfortable doing so. Now in Part 2 of this series, we’ll explore one way that customers can speed up the time to ticket resolution with live chat. Let’s Chat!

B2B 89

B2B B2C Customers Blog 89

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be…. A useful support structure is What?

Blog 68

Blog Effort Score Customers Interaction 68

Comm100

MARCH 21, 2023

99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so. Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Bold360

SEPTEMBER 15, 2020

Live chat has become a popular engagement channel for time-strapped customers to get issues resolved. In fact, 42% of frequent online shoppers prefer live chat over all other engagement channels. Live Chat, Defined. Live Chat and Chatbots: They Work Best Together.

Virtual Agent 90

Virtual Agent Net Promoter Score Competitive Advantage Omnichannel 90

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Live chat for immediate, real-time engagement Implementing live chat on government websites allows for immediate communication between citizens and government representatives. You can read the full story here.

Government 78

Government Communication Social Media 2022 78

Comm100

AUGUST 10, 2022

You might already know that you can automate a high portion of common support questions with chatbot software , but it can do so much more. In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. Today’s customers expect fast support at any time of day.

Customer Service 86

Customer Service ROI Customers Consumers 86

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! Did it live up to your brand? The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

Blog 121

Blog Hotels Social Media Travel 121

ShepHyken

DECEMBER 28, 2018

For instance, there’s more takeout food and alcohol consumption, and instead of attending live events or lectures, millennials turn to the internet. Born with a device in hand, millennials are incredibly proactive when it comes to solving their own support issues. Live messaging is where it’s at. Yes, really.

Blog 100

Blog Customer Service Fashion Social Media 100

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 84

Engagement Social Media Communication 2020 84

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Customer Service 98

Customer Service ROI Apparel Customer Service Representative 98

Comm100

MARCH 14, 2022

Citizens expect fast, convenient and personalized support. For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022.

Government 85

Government 2022 2021 Document 85

kommunicate

DECEMBER 2, 2022

Last Updated on December 2, 2022 Zendesk acquired Zopim in 2014 to rebrand it as Zendesk Chat. So, what IS Zendesk chat? Zendesk chat is a live chat software popular with businesses of all sizes worldwide. Customers [.].

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2014 2022 Reference Blog 97

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59