Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. It’s one of the most direct ways for a company to see first-hand what their customers go through to interact with them. Click To Tweet. Click To Tweet.

2017 141

2017 Blog Customer Experience Chief Customer Officer 141

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

2022 52

2022 Blog Customer Success Definition 52

One Millimeter Mindset

APRIL 1, 2021

Instead, choose to move one millimeter forward beyond where you are today! As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Stop holding yourself back from moving one millimeter forward from where you are today. is available on Amazon.com. No fooling!

Blog 83

Blog Leadership Travel Consulting 83

One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. One millimeter at a time. One millimeter at a time. is available on Amazon.com. Today, tomorrow and moving forward, your clients need you. What are Yours?

Blog 87

Blog Workshop Events Presentation 87

ShepHyken

OCTOBER 4, 2019

Finding new customers is, of course, costlier when compared to retaining the existing ones. Customer engagement depends on the relationship your customers have with your business. Acquiring a new customer is about five to 25 times more expensive than retaining an existing one. Never compromise on existing customers for new ones.

Blog 121

Blog Brands Engagement ROI 121

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

One Millimeter Mindset

OCTOBER 1, 2020

Especially when you feel as though you’ve been on an extended work-from-home vacation since March. Reflect on all the one millimeter moments you negotiated, thus far. Here are five of my most popular blog posts from third quarter 2020. Establishing Your Voice on Cross-Functional Teams. is available on Amazon.com.

Blog 78

Blog 2020 Leadership Innovation 78

ShepHyken

AUGUST 9, 2019

I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals. Focus on Your Offerings. I understand that in business it is essential to keep an eye on the competitor.

Blog 118

Blog Seminar Hotels Customer Satisfaction 118

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. Research shows that over 80% of companies compete primarily based on CX.

Financial 76

Financial 2023 Blog Customer Experience 76

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . Read more at this blog !

2022 52

2022 Blog Customer Service Contact Center 52

One Millimeter Mindset

FEBRUARY 25, 2021

One millimeter at a time. Keep these professional goals, and these three blog posts, in mind. One which you wear like a second skin, because it truly reflects who you are as a professional of worth. Go for small changes that add up to have a big impact on getting everyone to where they really need to go. Take heart.

Blog 77

Blog Innovation Leadership 2021 77

Calabrio

NOVEMBER 25, 2020

Complacency is not an option as agents, supervisors and contact center managers are forced to become more strategic, taking on increasingly critical new responsibilities to deliver engaging customer experiences. The one-size-fit-all script no longer cuts it. Technology Fuels Contact Center Transformation.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry.

Customer Retention 52

Customer Retention Blog Events Advertising 52

Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. They realize that this is an investment that will be incredibly helpful if they want to be competitive.

Blog 204

Blog Customer Experience 2017 2018 204

Call Experts

FEBRUARY 18, 2021

“Customer Service” is one of the most commonly used phrases in business. Offering outstanding customer support means focusing on a few key metrics. Check out this blog. . You can follow our blog or some of the blogs listed below! Contact Center Blogs to Follow: Telephone Doctor.

Contact Center 52

Contact Center Blog Call Center E-support 52

One Millimeter Mindset

NOVEMBER 24, 2020

From this year forward, we all share a common story about how we moved one millimeter beyond what is professionally comfortable. One millimeter at a time. I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. Making Hard Calls on Behalf of Serving Every Client.

Blog 95

Blog Workshop Leadership 2020 95

ShepHyken

DECEMBER 27, 2019

Practice roleplaying with your team, give them a scenario and focus on the tone of their voice. No one attempts to make a connection and 2. When providing a five-star experience you must know more than what is printed on marketing material, your website or social channels. Use their name. “A Dale Carnage. Show Genuine Interest.

Blog 136

Blog Article Connections 2020 136

Comm100

SEPTEMBER 19, 2022

Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. The ability to conduct natural, one-on-one conversations with customers is becoming increasingly important in today’s world. How does all of this work, anyhow?

Blog 61

Blog Social Media Customer Satisfaction Customer Relationship Management 61

Comm100

JUNE 15, 2022

One great starting point would be to measure customer response rates and increase employee engagement to ensure everyone is on the same wavelength. Maximizing the amount of feedback you receive is one of the best ways to identify what improvements need to be made, driving your overall customer experience program.

Blog 86

Blog Brands Customer Experience Net Promoter Score 86

ShepHyken

FEBRUARY 9, 2018

Leveraging employee advocacy is like killing two birds with one stone. An obvious reason for setting customer service goals is that it allows the entire team to focus and work towards one common objective. Measurable goals: goal tracking software is one way to view and keep track of your goals. Provide necessary tools.

Customer Service Training 153

Customer Service Training Brands Blog Customer Service 153

Customer Bliss

JUNE 8, 2017

RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. Influence and popularity on social media. 1 on their customer experience blog list. Let me pull back the curtain a little bit on that. I love it!

Blog 100

Blog Customer Experience Social Media Books 100

ShepHyken

MAY 3, 2019

One effect of the digital transformation has been the erosion of the traditional definition of brand loyalty. In short, the bar for customer convenience has been set on high, even if your brand is not blatantly offering convenience (like a fast-food chain does, for instance). Easy: The New Loyalty. This idea isn’t really new.

Blog 115

Blog 2011 Loyalty Definition 115

ShepHyken

FEBRUARY 22, 2019

This week we feature an article by Stacy Sherman who reminds us that brands must not compete on price alone and shares a great story to illustrate this point from Stacy’s Pita Chips. – Shep Hyken. My obsession for Customer Experience (CX) started when I received a package in the mail on a random afternoon.

Blog 108

Blog Hotels B2C Loyalty 108

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. When a customer chooses one brand over another, they do so in large part because of how each brand makes them feel. Satisfactory is a rating.

Customer Satisfaction 123

Customer Satisfaction Blog Net Promoter Score Loyalty 123

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. One of the key places they waste money is on their advertising. .

Blog 118

Blog Advertising Entertainment Sports 118

ShepHyken

MARCH 22, 2019

Customers are really looking for “any channel” access to their favorite brands; one day they hit the brick and mortar, and the next day they access the app from their phone. Loved that special ice wine you enjoyed on vacation last year? Good news: order it online today and it will arrive in time for that dinner party on Friday.

Blog 108

Blog Customer Experience User Experience Technology 108

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Lots of organizations spend a lot of money on content creation to promote the sales of their products and services.

Blog 68

Blog 2018 Workshop Customer Retention 68

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . You usually define a time frame like one month, quarter, or year when calculating.

Contact Center 52

Contact Center 2021 Blog Call Center 52

ShepHyken

AUGUST 16, 2019

Good communication isn’t a skill you’re born with or one that comes naturally. While there are plenty of things you can read and watch that might give you some tips and advice on how to communicate better, reading alone doesn’t cut it. Once you’ve decided which team will start, blindfold one member from that team.

Communication 87

Communication Blog Books Article 87

ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. The quality of this experience will affect the conversations your customer has both on and offline. What is the customer experience?

Blog 117

Blog Customer Experience Touchpoint User Experience 117

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Attuned and attentive to what is going on in the clients’ lives, even if it has nothing to do with closing the next deal. Let’s face it.

Blog 70

Blog Customer Retention B2C Workshop 70

ShepHyken

NOVEMBER 23, 2018

One could claim that quality is in the eye of the beholder, but that’s only partially true. The speed of service delivery has a massive effect on how customers view your support. Your service speed depends on factors like the contact channel (e.g. say and focus on the big picture. The first key to clarity is simplicity.

Blog 106

Blog Effort Score Interaction Article 106

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. To achieve this demand for optimized personalized content, marketers must be up-to-date on the best ways to understand their consumers and where they are most likely to shop.

Blog 118

Blog Customer Experience Retail Consumers 118

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. As you read these blogs, do a little victory lap. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question.

2018 65

2018 Blog Workshop Innovation 65

Fox Metrics

AUGUST 14, 2020

While there are numerous resources about analytics websites on the internet, it can be overwhelming deciding where to start. That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company.

Blog 93

Blog Social Media Retail Insights 93

ShepHyken

SEPTEMBER 13, 2019

One of the most successful ways to enhance the customer experience is through live chat. No one can see you smile when you respond to a chat unless you use an emoji. One rushed response that ends up being wrong can frustrate a customer which in turn can negatively impact your business. . Be friendly and approachable.

Blog 109

Blog Customer Experience Article Document 109

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

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Blog Social Media 2021 Engagement 52