BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. Reputational risk is the potential harm to an organization's credibility. Mistakes that threaten a business’s good reputation leave lasting effects. It’s a need.

Social Media 57

Social Media Airlines 2009 Financial 57

BirdEye

NOVEMBER 28, 2023

HomeAdvisor is a prominent online marketplace connecting homeowners with local service professionals. HomeAdvisor contractor reviews go beyond providing information; they act as a dynamic force shaping the reputation and accountability of service professionals. Our reputation was not accurately reflected online.

Feedback 57

Feedback Demo Consumers Information 57

SurveySparrow

OCTOBER 4, 2022

Your business’s online reputation is more important than ever. In the past, a company’s reputation was based on word-of-mouth and referrals. Today, your online reputation can make or break your business. That’s why it’s critical to have a solid reputation management strategy in place.

Management 52

Management Social Media Feedback Brands 52

SurveySparrow

SEPTEMBER 28, 2022

If you’re a business owner, then you know that managing your online reputation is essential to attracting new customers and keeping the ones you have. And one of the most critical aspects of managing your reputation is knowing how to manage Google reviews or any review you get on social platforms.

Management 52

Management Blog Customers Customer Experience 52

BirdEye

NOVEMBER 8, 2023

We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online. What are eCommerce review sites?

Travel 57

Travel Hotels Social Media Healthcare 57

GetFeedback

AUGUST 23, 2018

And that’s all the ammo an unhappy customer needs before they cancel services or smear your reputation online. Just acknowledging feedback can buy you more time to repair the relationship. It’s important to address feedback quickly, but you don’t have to hold the entire conversation online. Request a Demo.

Feedback 170

Feedback Customers Demo Reference 170

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Less than 10% of in-store purchases are returned, compared to at least 30% of items ordered online. Reduce your daily waste by sending repairable items to the repair department.

Transportation 52

Transportation Retail Metrics Consumers 52

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing?

Social Media 57

Social Media Marketing Events Advertising 57

BirdEye

FEBRUARY 29, 2024

This crucial aspect of their role has been highlighted by recent findings from Birdeye’s “ State of Online Reviews 2024 ” study, which casts light on the growing influence of online reviews in establishing that trust. The study reveals key insights into the dynamics of customer feedback: Online reviews grew by 5% over 2023.

Financial 57

Financial Communication Marketing Demo 57

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Negative Online Reviews or Ratings Your online review reputation goes a long way in shaping consumer opinion about your business. As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

BirdEye

NOVEMBER 10, 2023

It ensures that you have a strong market reputation and gain a competitive edge with ease. Go through this blog post to find the answer. Birdeye Survey shows that 37% of customers looked for home service businesses online in the last year. The service pays for itself on one job based on our Google rankings and online reviews.

Marketing 57

Marketing Social Media Advertising Books 57

GetFeedback

NOVEMBER 20, 2018

But the fact is, one customer’s negative experience can seriously damage a company’s reputation. For example, if a customer purchases something from an online retailer, the quality of that experience could be impacted by anything from: The website’s loading time. appeared first on GetFeedback Blog. Ease of checkout.

Customer Satisfaction 257

Customer Satisfaction Net Promoter Score Social Media Customers 257

ReviewTrackers

JUNE 22, 2018

Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. Include Online Reviews in Your Social Media Strategy. you can’t forget about your online reviews. Listen to customers on social media.

Social Media 56

Social Media Customer Retention 2018 Consumers 56

Second to None

MAY 15, 2018

The following article is a guest post submitted by Emma Miller from Bizzmark blog. Emma writes for many relevant industry related online publications and does a job of an Executive Editor at Bizzmark blog and a guest lecturer at Melbourne University. . Emma is a digital marketer and blogger from Sydney. distrust social media.

Measurement 59

Measurement Brands Social Media Voice of Customer 59

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. This blog guides you through the steps needed to close more deals for your car business. Do you know what’s the one thing that is crucial in getting more sales?

Sales 113

Sales Automotive Advertising Demo 113

transcosmos Information Systems

JUNE 5, 2017

When the economy struggles, prices go up and instead of purchasing new products, customers opt for repairing to utilize a product’s lifetime. Your reputation and growth lies on how your employees greet customers and present your product and service in different manners. Treat your customers the way you want a business to treat you.

Social Media 85

Social Media Customer Centricity Customer Service Customers 85

BirdEye

MARCH 22, 2024

This blog post provides a comprehensive list of the best Google My Business examples for descriptions, photos, posts, and overall profiles across industries. This is a huge missed opportunity for businesses looking to improve their online presence and rank higher on local searches. A mini-blog about the team’s culture.

Events 57

Events Multi-Channel Demo Sales 57

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Ron’s posts about team development can be found on his High Caliber Teams blog.

2023 41

2023 Management Automotive Leadership 41

Grade.us

MAY 21, 2019

What is reputation management? Is it simply managing your online reviews? Reputation management is not the same thing as review management. Is there a downside to reputation management? Reputation management, when mishandled, comes with an unpleasant downside. Reputation management typically begins with a crisis.

Blog 37

Blog Management 2019 Advertising 37

Grade.us

SEPTEMBER 19, 2017

They’re selling a product or offering a service with inherent restrictions – these limitations make it hard for them to get reviews from customers and manage their reputation. Some are new business with no history, who are struggling to build their reputation. Customers in these environments talk to each other online.

Travel 38

Travel Customers Entertainment Marketing 38

Grade.us

SEPTEMBER 10, 2018

Pro Tip: If you win a Dealer Rater or similar award, go right ahead and boost your online reputation by putting out a press release about it. The post Automotive Industry Review Management Tips & Insights appeared first on Blog | Grade.us Your Guide to Online Review Management and Marketing.

Automotive 37

Automotive Insights Management Consulting 37

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

DECEMBER 23, 2021

If you’re part of an online business – heck, if you ever had to do research or a survey at some point – you would have started with desk research. Podcasts, vlogs and blogs. Online research communities, like ResearchGate. Repairing a business reputation. Case studies. Press releases.

Definition 52

Definition Social Media Magazine Entertainment 52

Grade.us

AUGUST 7, 2018

DealerRater SureCritic Edmunds.com AutoMD Repair Pal CarGurus Cars.com. Like it or not, the automotive industry has a reputation for duplicity. Customers outline what matters most to them in their online reviews. Rapid growth via online reviews. Your Guide to Online Review Management and Marketing. Wait a minute.

Management 37

Management Automotive Healthcare 2009 37

Comm100

NOVEMBER 3, 2017

The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. This should include training on how your staff can safely use social media without risking the business’s reputation or their jobs. Where to Start.

Social Media 47

Social Media Marketing Customer Service Training Customer Service 47

Comm100

NOVEMBER 27, 2017

But the fact is, I had confidence in J&J and its reputation, and also confidence in the public to respond to what was right. Months of lying, of stonewalling, of trying to shift the blame and of spinning the truth have damaged his credibility beyond repair.”. It helped turn Tylenol into a billion-dollar business.”.

Social Media 123

Social Media Brands Advertising Transportation 123

Grade.us

NOVEMBER 21, 2019

It’s easy to think of them in a certain context: industry experts and specialists who know everything there is to know about the online review ecosystem. To find out, we asked some of them to tell us about the last review they wrote an online review, as well as what inspired them to write it. Our dryer conked out.

Marketing 31

Marketing Hotels Consulting Insurance 31

Grade.us

SEPTEMBER 12, 2019

Just ask Daniel Gillaspia, founder of nationally recognized travel blog UponArriving.com. "I If you're a smaller hotel with cash flow problems, you can mitigate the damage between repairs by responding to every review. If you've been less-than-honest in your pursuit of a positive reputation, it's time to correct course right now.

Hotels 23

Hotels Travel Hospitality Poor Customer Service 23

Grade.us

FEBRUARY 11, 2020

Zocdoc, the online medical care booking service, was launched during the TechCrunch40 conference in 2007. The median age for his patients, he said, is in the mid-30s — a group accustomed to arranging their lives online. Patients are not selecting doctors blindly online. Reading Time: 14 minutes. Zocdoc is different.

Healthcare 33

Healthcare Books Insurance Advertising 33

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Ecommerce: An ecommerce module allows retailers and brands to manage the back- and front-ends of their online stores. That could be a sign the equipment is in need of repair, and the business can intervene before it breaks and disrupts operations.

Financial 52

Financial Multi-Channel Information Management 52