ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

Blog 155

Blog Customer Experience 2021 Article 155

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time. Tri Tuns Blog.

Blog 98

Blog Customer Success Consulting Metrics 98

Totango

NOVEMBER 10, 2020

A key component of creating customer success is working with your customer to identify and organize mutual goals into a standardized customer success plan. Your customer success team can keep clients better informed on their progress, actively demonstrating the value obtained through your product. Define Your Plan.

Customer Relationships 119

Customer Relationships Customer Success Document 2021 119

Totango

JUNE 2, 2020

All the planning in the world cannot prevent every emergency or protect against every potential hazard. However, having a plan in place ahead of time can make all the difference in how well your business copes with, and recovers from, unexpected challenges. So what does a good customer success crisis plan entail?

Customer Success 62

Customer Success Customers Communication Customer Base 62

One Millimeter Mindset

SEPTEMBER 29, 2021

Then, how do you plan to navigate from a professional place of irresolution today to one of resolution tomorrow? As a result, the direction in which you plan to travel today (literally and metaphorically) includes less straight lines and more detours and details than it did yesterday. Professionally reset with these four blog posts.

Blog 88

Blog Innovation Travel Leadership 88

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Clear your internal barriers before you complete the RFP process.

Customer Care 177

Customer Care Document Sports Communication 177

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Clear your internal barriers before you complete the RFP process.

Customer Care 156

Customer Care Document Sports Communication 156

One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Planning your next team, corporate or association meeting? The post 5 One Millimeter Mindset Blog Posts to kick off April. Look through your professional windshield at your professional horizon. Get started already.

Blog 83

Blog Leadership Travel Consulting 83

Comm100

JUNE 15, 2022

In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. For your CX program to be successful, the goals and KPIs need to be adapted constantly to keep up with changing trends, new processes, and the evolution of consumer habits.

Blog 95

Blog Brands Customer Experience Net Promoter Score 95

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. Third, create an action plan and perform a split test. You must collect, verify, analyze, plan and act. Of course, this is with good reason.

Feedback 96

Feedback Blog Customer Experience Contact Center 96

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Plan to work on turning the complaints into positive relations. How to devise the future plans? Prepare a road-map for a successful future. Shep Hyken. Scope of Improvement.

Blog 110

Blog Poor Customer Service Advertising B2B 110

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ShepHyken

DECEMBER 13, 2019

When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. Get it right, and you give the initiative the very best chances for success. Distanced suppliers require careful planning if onsite support is a requirement. Map out your journey.

Blog 101

Blog Demo Competitive Advantage Insurance 101

ShepHyken

JANUARY 18, 2019

This post is an excerpt from Humach’s latest eBook, The Guide to CX Success , which can be found here. Time to start planning for your 2019 customer experience initiatives. To read the full Guide to CX Success , please click here. The post Guest Blog: Are You Setting the Right Customer Experience Goals?

Blog 95

Blog Customer Experience Contact Center Airlines 95

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. Enjoy reading these blog posts on customer retention strategy value. Planning your next team, corporate or association meeting? Subscribe to my blog. Share your email address in the red box in the right column of this blog.

Customer Retention 59

Customer Retention Blog Workshop Download 59

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

Totango

MAY 17, 2024

solution can be as easy as consolidating your sales and customer success information. Up-level strategic planning and actions Imagine having a customer at the top end of your digital segment with reasonable revenue but no named CSM. Integrations from Totango + Catalyst further enhance these capabilities.

Innovation 96

Innovation Call Recording Government Customer Success 96

ShepHyken

NOVEMBER 9, 2018

Developing and maintaining a successful enterprise in today’s demanding business landscape is no easy task. The fact of the matter is, as companies begin to scale, a lack of office space and restrictive full-time staffing budgets can cause hiccups in business development plans and significantly reduce departmental output.

Blog 96

Blog E Commerce E-support Article 96

ClientSuccess

MAY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful.

Customer Success 51

Customer Success Management Books Blog 51

ShepHyken

OCTOBER 27, 2017

While customer service strategies are constantly in flux with evolving trends and technological innovations, one foundational aspect remains at the core of every successful plan: Empathy. He is responsible for product strategy and business planning for the company’s mobile messaging solutions. .

Customer Service Strategies 84

Customer Service Strategies Blog Customer Service Hotels 84

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes.

2018 49

2018 Blog Net Promoter Score Social Media 49

ShepHyken

AUGUST 16, 2019

When trust is lacking, the team won’t be as successful because the blindfolded person might be too suspicious and timid to move. When the time is up, assemble each comic and discuss how successful it was in sticking to your original plan. We share tips about customer service and communication on the Userlike Blog. .

Communication 88

Communication Blog Books Article 88

ShepHyken

NOVEMBER 29, 2019

When it comes to successful apps , there is a method to the madness. Often when companies think of their first mobile app, they fail to go through one of the primary phases of careful planning, verification, and validation of the app idea. A poorly planned app could wreck your brand instead of lifting it up.

Technology 133

Technology Blog Customer Experience Social Media 133

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. Whenever you’re working with people, nothing goes as planned. Shep Hyken. Incorporate Shadowing & Real-World Experience.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

ShepHyken

MARCH 23, 2018

What professional skill is highly overlooked, underrated, often treated as an afterthought, yet is as vital as fuel for any vehicle on a company’s road to success? As CEOs and companies prepare to tackle some of the top concerns for this year, only the most successful will prioritize communication as part of their plans.

Communication 82

Communication Blog Leadership Airlines 82

ShepHyken

SEPTEMBER 28, 2018

A robust performance management solution gives both HR departments and employees a way to work together in planning, monitoring and reviewing work objectives against stated goals. The post Guest Blog: 7 Effective Ways HR Tech Improves Employee Engagement appeared first on Shep Hyken. Enhanced Scheduling and Work-Life Balance Tools.

Blog 107

Blog Engagement Technology Feedback 107

ShepHyken

SEPTEMBER 29, 2017

It is important to have a plan in place for managing the customer experience and having a customer-focused culture. – Shep Hyken. But when a team makes changes to their plan, how do their changes impact the overall experience? Identify the individual that is responsible for the success of the experience.

Blog 54

Blog Measurement Interaction Article 54

ClientSuccess

SEPTEMBER 15, 2018

Departmental strategy planning: a necessary evil of any high-growth company. While it’s clear why Customer Success should be involved in executive initiatives and C-Suite planning, the reasoning behind including other departments in customer success strategy planning may take a little explanation.

Customer Success 40

Customer Success Marketing Roadmap Sales 40

ShepHyken

SEPTEMBER 20, 2019

Customer Success / Account Management – Outside of support, this team interacts with customers the most frequently. Some customer support software solutions have these built in, while other options can include an internal Wiki, blog, or Slack channel. Managing tickets as a unified support team.

B2B 108

B2B Blog B2C Sales 108

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth.

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

SurveySensum

MAY 6, 2024

While building a successful personal brand requires dedication and perseverance, it is a long-term investment that yields lasting results. In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Wondering how can you start blogging? The 2023 year recorded 4.95

Brands 52

Brands Social Media Leadership Blog 52

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! Is the customer journey mapping exercise a worthwhile effort?

Customer Success 98

Customer Success Customer Journey Mapping 2023 Customer Journey 98

ShepHyken

MAY 10, 2019

Naturally, you’d want to go for a company that hires only the most capable staff and develops a strategic outsourcing plan that will upgrade your process and adapt to your company’s needs. Another benefit of having a successful partnership with international agencies is that you’d be able to offer 24/7 support.

Blog 110

Blog Article Customers Customer Service 110

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Their discussion covered three key strategies for powering up customer success. Curious about where we’re going next?

Customer Journey Mapping 81

Customer Journey Mapping 2023 Metrics Customer Success 81

One Millimeter Mindset

JULY 5, 2018

Instead, this customer experience mid year blog post review refreshes and recalibrates your brain! Readers selected the top 7 blog posts based on content they find relevant and valuable to successfully executing their own customer experience and customer retention strategies. Subscribe to my blog. Contact me. Image: Fotolia.

Blog 44

Blog Customer Experience Customer Retention Workshop 44

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. We have 24 categories.

Blog 66

Blog Social Media Article 2017 66

ShepHyken

JULY 6, 2018

Customer experience is the most important factor in the success of a retail business. If you plan to hold multiple competitions over a longer period of time, consider giving your associates the ability to save up their winnings for a more significant prize of their choosing. Read Shep’s latest Forbes Articles: Half Of U.S.

Sales 72

Sales Blog Net Promoter Score Customer Experience 72