GetFeedback

FEBRUARY 17, 2020

This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. In this article, I’ll briefly share with you the reasons you should be measuring NPS, and then share our three pillars for improving your NPS program with the GetFeedback Salesforce integration.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers. We love data-driven insights.

Customer Success 115

Customer Success 2023 Customer Satisfaction Demo 115

BirdEye

JULY 5, 2023

This blog helps you grow your business with relationship marketing. Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. Customer acquisition is one of the biggest challenges and expenditures for businesses.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. For businesses today, referral marketing is revolutionizing growth. Let’s dive in.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work?

Metrics 52

Metrics Culture Demo Healthcare 52

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 10 Blog Posts from 2020. 2020 was a real mixed bag of emotions. Like a box of chocolates, you never know what you’re gonna get during life in the pandemic. Though more often than not, we ended up with the gross strawberry cream flavors.). Some of us slowed down. Some of us sped up. Roll the tape back.

2020 98

2020 Blog 2021 Chief Customer Officer 98

Retently

JUNE 28, 2022

It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. In addition, it is a nice touch to reach out to those customers who already promote your brand in social media or blogs and offer them a gift to reward their loyalty and willingness to recommend you.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty? Why Is Measuring Customer Loyalty Important?

Loyalty 112

Loyalty Net Promoter Score Measurement NPS 112

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas.

Reference 98

Reference Sales Social Media Brands 98

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

ShepHyken

OCTOBER 19, 2018

For [customer support and marketing] employees, the main benefit is operational efficiency. This week we feature an article by Lindsay Tjepkema who shares how people are using AI strategies and the impact they are having on the world of CX. – Shep Hyken. Introduction: AI in CX. _. Ask the Experts: How AI is Impacting CX? _.

Blog 110

Blog E Commerce Customer Service E-support 110

GetFeedback

SEPTEMBER 24, 2019

A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). A successful program leads to higher return rates, fewer churns, and more loyal customers. . Speak to the unique value of each stakeholder . Consider the following examples. .

ROI 150

ROI Webinar Sales Loyalty 150

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. These ideas include tracking customer information, establishing loyalty programs, listening to customer concerns, and focusing on building your online reputation.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

BirdEye

NOVEMBER 30, 2023

This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 108

Travel Marketing Social Media Hotels 108

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Rewards Programs 96

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

Daniel Group

AUGUST 1, 2023

When starting a CX program, it is easy to identify business outcomes but more challenging to, for example, measure customer retention after embarking on a Customer Experience initiative. In my recent blog, What We’ve Learned to Help Clients Generate NPS Growth! , Please take a few minutes to read it. Get it Right.

Measurement 52

Measurement 2005 NPS B2B 52

BirdEye

AUGUST 7, 2023

Customer loyalty: A big part of auto repair shop marketing involves turning first-time customers into long-term advocates. There used to be a quick answer to “What is auto repair marketing?” Old-fashioned word of mouth was the best way to get the word out about your auto repair shop. But now, most customers start their search online.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

GetFeedback

MARCH 4, 2019

So, what is an omnichannel customer experience (CX) program? An omnichannel customer experience program connects all the channels that a customer may use to receive customers service: email, chat, phone call, social media, text etc. It’s obvious that omnichannel customer experience can benefit you and your customers on multiple levels.

Social Media 186

Social Media Omnichannel Advertising Definition 186

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. In this article, we’ll discuss the benefits of using chatbots on social media platforms that can help businesses understand their audience, while simultaneously generating more leads and improving website ranking. You can find her on LinkedIn.

Social Media 53

Social Media Blog ROI Brands 53

BirdEye

JUNE 21, 2023

So, a well-executed customer referral program can be a powerful and cost-effective marketing strategy to attract new customers and improve customer retention rates. Whether you’re just starting a new program for the first time or a seasoned marketer, there are many customer referral programs from which to draw your inspiration.

Reference 93

Reference Social Media Travel Customer Retention 93

Daniel Group

JULY 1, 2023

In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty. In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? For example, I did this in my recent blog by sharing my negative experiences.

Brands 52

Brands 2023 B2B Touchpoint 52

Optimove

MARCH 18, 2024

Responsible gambling tools are emerging as trust and loyalty boosters, with 75% of players appreciating their inclusion, Optimove survey reveals. Loyalty can be a result of personalization, offers, level of service and more. Loyalty can be a result of personalization, offers, level of service and more.

Download 52

Download Loyalty Demo Measurement 52

Lumoa

FEBRUARY 2, 2023

According to research, 95% of consumers believe customer experience is the key to brand loyalty. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction. Before the digital age, customer experience in retail was a completely different world. Let’s get started.

Retail 94

Retail Net Promoter Score Customer Experience Loyalty Programs 94

SurveySensum

JANUARY 26, 2024

Recently, she stumbled across a website offering a revolutionary fitness gadget. Intrigued, she navigated the website and product and finally placed the order. When the package arrived, she found some glitches and contacted customer support for assistance. Her frustration turned into joy once again! What is a Customer Journey?

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

ShepHyken

JULY 6, 2018

In fact, in highly competitive industries where brand loyalty is fleeting, companies cannot afford to deliver anything less than a perfect customer experience, or customers may take their business elsewhere. Loyalty and rewards programs. It’s worth noting that the benefits of sales contests don’t end when the contest does.

Sales 71

Sales Blog Net Promoter Score Customer Experience 71

Lumoa

FEBRUARY 7, 2023

Implementing a VoC program will help you understand your customers better and know where to focus your efforts on improving the customer experience. Implementing a VoC program will help you understand your customers better and know where to focus your efforts on improving the customer experience. But listening isn’t always that easy.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

Experience Investigators by 360Connext

JUNE 8, 2015

Advocates want to participate to gain access to early releases, gain more loyalty benefits and be part of a community. If you respond to a raving fan on Twitter or Facebook, publicly inviting them to an advocacy program is often met with enthusiasm. ” without really directing any benefits at the advocate.

Marketing 279

Marketing Social Media Loyalty Consulting 279

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? So let’s get into it. Those first three are what we’d expect.

Contact Center 156

Contact Center Customer Experience Average Handle Time Customer Care 156

Beyond Philosophy

APRIL 30, 2015

Customer loyalty and retention are goals for most organizations as a result. In the past, some companies’ modus operandi to build their loyalty involved a loyalty card with additional benefits. However, these loyalty card benefits just became part of the offer over time.

Loyalty 117

Loyalty Rewards Programs Loyalty Programs 2010 117

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. With organized communication channels, businesses are able to close the feedback loop while customers benefit from superior services! Don’t forget to make your feedback scalable. Start there!

Customer Journey Mapping 82

Customer Journey Mapping 2023 Metrics Customer Success 82

SurveySparrow

FEBRUARY 22, 2024

Moreover, responsive customer support ensures that customers have a positive experience whenever they need assistance, further cementing their loyalty. Eventually, it can foster loyalty and encourage repeat business. Customer retention is one of the crucial aspects of business. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52

Optimove

AUGUST 24, 2023

Let’s explore how to drive loyalty at each stage: Activation Stage: Building the Foundation: The activation stage marks the start of your relationship with customers. Send a series of personalized emails over a few weeks, each highlighting an advanced feature and its benefits. This is the time to both upsell and maintain loyalty.

Loyalty 40

Loyalty Marketing Rewards Programs Loyalty Programs 40

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. 10 Punny Customer Success Jokes.

2018 49

2018 Blog Net Promoter Score Social Media 49

Lumoa

JANUARY 24, 2024

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

SurveySensum

SEPTEMBER 6, 2023

This involves specific strategies that we’ll discuss in this blog. On the other hand, advocates take brand loyalty to the next level. Recently, my colleague Sarah recommended the OnePlus smartphone, which she’s been happily using for over 2 years. But who can be your brand advocates?

NPS 52

NPS Brands Social Media Net Promoter Score 52