CSM Magazine

FEBRUARY 2, 2024

Powered by Genesys Cloud and supported by Sabio, Benenden’s solution equips them with next-generation capabilities to connect with members across digital channels and deliver a more personalised, efficient service. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 113

Social Media Management Brands Communication 113

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

Hospitality 87

Hospitality Hotels Social Media Innovation 87

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. said Global Chief Marketing Officer Alicia Tillman.

2020 52

2020 Brands Hospitality Healthcare 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Hospitality Entertainment 52

Experience Investigators by 360Connext

SEPTEMBER 22, 2014

The term advocate is used a lot when referring to kids in the court system, patients in hospitals, and others who can’t necessarily stand up for themselves. It’s easy to think of these big brands as nameless, faceless corporations. If there is one way to create a better customer experience, it’s this: Advocate.

Hospitality 251

Hospitality Social Media Consulting Leadership 251

ShepHyken

NOVEMBER 11, 2022

This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. So if you’re looking to explore QR codes for your brand, we have got you covered. . The truth is QR codes are used for numerous purposes.

Customer Service 65

Customer Service Hotels Social Media Hospitality 65

Lithium

FEBRUARY 7, 2023

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION - It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? In this webinar, we’ll show you how to simplify and streamline brand protection.

2023 52

2023 Social Media Webinar Events 52

C Space

APRIL 14, 2020

The Brand Move Roundup – April 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Hospitality 52

C Space

APRIL 27, 2020

The Brand Move Roundup – April 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Download 52

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. Throughout his career, he has held various corporate marketing, brand management, advertising, promotions, and advertising agency executive posts.

Consumers 47

Consumers Brands Engagement E Commerce 47

Experience Investigators by 360Connext

JANUARY 12, 2015

We are most likely loyal to some brand or another. Now consider the last time you talked up a brand without any reward except sharing the good news. Recognizing my unique situation and offering a little hospitality during a business trip earned my loyalty like nothing else could! How can we get more word-of-mouth business?

Loyalty 291

Loyalty Hotels Hospitality Loyalty Programs 291

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Fashion Hotels 52

BirdEye

JULY 11, 2023

Instagram is a wonderful place to showcase your brand. And that compels customers to take action and engage with your brand on social media. They provide context, tell your story, share insights, or spark curiosity about your brand. In other words, captions help you create a connection with your audience.

Social Media 40

Social Media 2023 E Commerce Download 40

ReviewTrackers

JUNE 27, 2019

Managing online reviews and customer feedback is one of the biggest investment priorities for hospitality brands and organizations in 2016. The ideal review response rate for hospitality brands and organizations is 40 percent. One of the most fundamental and effective ways to manage reviews is by responding to them.

Management 85

Management Hospitality Hotels Net Promoter Score 85

Clarabridge

OCTOBER 23, 2015

Social media has made it easy for people to vent about bad service. It’s the customer who determines when and how they reach out to a brand. For example, how fast a brand responds gives you a clear indication of the resources a company allocates to social customer service. Travel & Hospitality.

Customer Service 64

Customer Service Transportation Social Media Hospitality 64

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. But I am not against monitoring social media or using it as a responsive customer service channel. But I am not against monitoring social media or using it as a responsive customer service channel. Their customers build it for them via their raves on social media.

Social Media 167

Social Media Customer Service 2025 Customers 167

C Space

JULY 9, 2020

The Brand Move Roundup – July 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 40

2020 Brands Social Media Fashion 40

LoyaltyPlus

SEPTEMBER 1, 2021

The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Brands must do everything in their power to entice regular customers to return and provide much-needed word of mouth to create awareness. It is especially crucial for airlines and those in hospitality to create an emotional connection.

Loyalty 52

Loyalty Airlines Hospitality Hotels 52

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer Engagement Through Social Media. Type, type, click, and the damage is done! Live Chat & Customer Engagement.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

BirdEye

NOVEMBER 8, 2023

FAQs on eCommerce review sites Unlock your business potential by listing on these eCommerce review sites To truly elevate your brand experience, you must be listed and engage regularly on these third-party review sites. HomeAdvisor HomeAdvisor connects homeowners with service professionals for home improvement and repair services.

Travel 57

Travel Hotels Social Media Healthcare 57

C Space

MAY 29, 2020

The Brand Move Roundup – May 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. and Zeekit and L’Oréal ’s virtual makeup counter ModiFace.

2020 40

2020 Brands Social Media Events 40

Customer Guru

JUNE 29, 2018

In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. I would just sit and talk to them and listen to them about what they have to say.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

SurveySensum

MAY 20, 2020

Empathy and Emotions will be key behavior and brands focusing on these will sustain the crisis and would come stronger and survive in the new world. Each such interaction can help build brand trust and loyalty. This situation should be taken as an opportunity to build brand equity.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Currency Alliance

APRIL 15, 2024

The optimal points to offer mostly depends on the frequency of engagement your brand has with target customers. Plus, many types of points are widely appreciated by customers, and are useful to the brand for scoring different customer actions while influencing behavior. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

Oracle

NOVEMBER 27, 2019

From transformations in customer service technology and grocery shopping, to social media shopping and changes in the delivery and brick-and-mortar experience, here’s a look at innovations reshaping retail in 2019 and beyond. The emergence of social shopping. Revolutionizing the drive-thru experience.

Retail 74

Retail Innovation 2019 Multi-Channel 74

Optimove

MARCH 29, 2022

On the official PR we say how “the acquisition furthers Optimove’s efforts to expand the native messaging capabilities of its Customer Relationship Management (CRM) Marketing platform, which empowers brands to connect with existing customers and deliver personalized multichannel journeys, at scale.”. Again, this is perfectly accurate.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

Talkdesk

MARCH 17, 2020

The need for a customizable customer support solution is present in many industries and is particularly pressing for travel and hospitality. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media. Customize to deliver great CX in turbulent times .

Contact Center 94

Contact Center Tourism Travel Call Center 94

Magellan Solutions

OCTOBER 9, 2022

Since most businesses utilize different platforms to promote their business, outsourcing companies also expand and can handle various tasks such as lead intake, online scheduling, and social media messaging even after normal work hours to cater to every customer. . The hospitality business is a tough one. 3) Legal Offices.

2022 75

2022 E Commerce Insurance E-support 75

Bold360

SEPTEMBER 6, 2018

And thanks to social media, stories of great customer service can become national headlines overnight. Here are some of our favorite great customer experience stories, featuring a standout employee, social media savvy, and one hilarious live chat exchange. Southwest Airlines Makes an Important Connection.

Customer Service 40

Customer Service Social Media Airlines Entertainment 40

ReviewTrackers

FEBRUARY 4, 2019

What patients think: 68 percent of healthcare consumers turn to online reviews, social media, and health research sites to find a new doctor, make a decision about hospitals, and read information about quality of care. Doing so will improve and strengthen the connections you have with existing and potential patients.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

C Space

MARCH 17, 2020

The Brand Move Roundup – March 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. The coronavirus pandemic continues to change the way we shop, work, socialize, travel and much more. Brand-building should be prioritized in this period.

2020 40

2020 Brands Travel Hotels 40

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management.

Social Media 57

Social Media Management 2023 Demo 57

C3Centricity

OCTOBER 22, 2018

I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. As anyone who has been to the emergency room of a hospital knows, patience is important.

Healthcare 81

Healthcare Consumers Customer Service Hospitality 81

Magellan Solutions

AUGUST 19, 2020

This can be carried out on several platforms, such as instant messaging apps, social media, or chat windows in your business website. Live chat support cuts the wait time for customer service, while still establishing an effective connection with customers. What are the benefits of live chat support?

E Commerce 52

E Commerce E-support Hospitality Travel 52

C Space

MARCH 20, 2020

The Brand Move Roundup – March 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chris Nurko. Chief Innovation Officer, C Space.

2020 40

2020 Brands Retail Transportation 40