ChurnZero

APRIL 13, 2021

To help answer some questions you might have around the Customer Success job market, we created this overview that will describe what the different career paths are that you can pursue, with descriptions for each role and the industry salaries. . Chief Customer Officer. Customer Success Vice President/Director .

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CSM Magazine

AUGUST 30, 2023

. “We’re thrilled to be Avaya’s SLED Partner of the Year — it’s a testament to our shared vision of ‘innovating without disruption’,” said Evan Jones, Chief Customer Officer of Waterfield Tech. “The State, Local, and Education sectors face unique challenges.

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CSM Practice

DECEMBER 7, 2020

CSM Leader Optimizes Customer Success Strategies and Processes in collaboration with top thought leaders in its industry. Dec 1, 2020 — Today, CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy, announced the formation of its new Advisory Board. Sunnyvale, Calif.—

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Chief Customer Officer Consulting Customer Success Customer Centricity 81

Experience Investigators by 360Connext

MARCH 9, 2015

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results.

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Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

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Communication Chief Customer Officer 2012 Presentation 222

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. But when it was about what the community wanted, it was a success,” says Baxi.

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ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

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Customer Bliss

MAY 2, 2019

Rosalyn Curato , CCO of Allovue , a startup EdFinTech (education financial technology) company, knows how to leverage this skill. In today’s episode, Rosalyn shares how her background in finance and education consulting contributes to success in her CCO role. Rosalyn Curato is Chief Customer Officer at Allovue.

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Beyond Philosophy

OCTOBER 21, 2021

Mead’s Second Argument: The people in charge of Customer Experience do not know what customers want. . Mead says Customer Experience experts push Customer Service Experience vehicles that customers don’t want. Customers do not want to chat or use voice recognition technology to get their answers.

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Customer Bliss

MARCH 22, 2018

In this episode, Claudiu , who has over 15 years of customer-centric leadership from multiple industries, including financial services, healthcare, and consulting, shares his strategy for transforming customer experience within an organization. From Chief Information Officer to Chief Customer Officer with Brian Lillie.

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Tricia Morris

DECEMBER 18, 2015

It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst.

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2016 Chief Customer Officer Customer Service 2015 72

Customer Bliss

NOVEMBER 23, 2018

His breadth of experience ranges from leading corporate staff functions within Fortune 50 firms to building an entrepreneurial start-up consulting firm with Fortune 1000 clients. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

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Employee Experience Loyalty Programs Chief Customer Officer Loyalty 143

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

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CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Irit Eizips.

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ClientSuccess

JULY 23, 2019

From : Natalie Williams ; Director, Customer Success. Company : SmashFly Technologies. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? The key is being consultative and guide customers to their outcomes. Question 1.

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Customer Success Technology Leadership Chief Customer Officer 44

Michelli Experience

JULY 11, 2017

It is this “same logic” that drew my support for the chief customer officer (CCO) concept around 2006. is a professional speaker and chief experience officer at The Michelli Experience. Most companies have naturally developed siloed functions in order to specialize and become more efficient.”. Michelli, Ph.D.

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Natalie Petouhof

JUNE 4, 2015

Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle #5: Consulting, Big Data Consulting, Analytics Consulting, Managed Services. .” Key Principle#3: Cloud for Analytics. It is not easy, but Teradata is definitely simplifying it.

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Customer Bliss

APRIL 7, 2016

If they are, the customer will never truly be the focus — there will be many different focal points, all based on each department head’s targets and goals for the quarter. If interested in much more around this, check out Chief Customer Officer 2.0 or I Love You More Than My Dog.

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Gainsight

APRIL 21, 2022

One of the leaders in research, advisory, and consulting is Forrester. stem from hundreds of thousands of surveys with respondents who are consumers, heads of business, and technological leaders. Kellie Capote, Chief Customer Officer at Gainsight, weighed in on why companies were relying on the CS team to achieve goals in this area.

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2021 2022 2020 Chief Customer Officer 52

Gainsight

MARCH 10, 2022

Dana Soza, CEO, and founder of Customer Everything Solutions, is a consultant and coach in the business of helping companies and individuals begin the CS journey. She joined Adam in the Building Your Customer Success Career episode. In the past, customer success reported into Sales, Marketing, and Operations.

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2021 Culture Insights Chief Customer Officer 59

Beyond Philosophy

MAY 31, 2016

When examining the leverage employees can exert on customer states of mind, a few companies have learned that employees loyal to the company are also loyal to its brands—and are more likely to act as ambassadors in creating customer commitment and advocacy. Republished with permission from CustomerThink.com.

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Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Chelsea Krost. ChelseaKrost.

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Customer Bliss

OCTOBER 24, 2017

Anahita Reilly is the Chief Customer Officer for the U.S. General Services Administration (GSA) where she and her team work to improve the end-to-end experience of GSA customers by aligning operations to customer needs. Use Human-Centered Design to Transform Your Customer Experience Methodology.

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Government Leadership Customer Experience Chief Customer Officer 85

Thematic

FEBRUARY 13, 2019

I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” Backing up CX through technology and data.?.

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Customer Experience Chief Customer Officer Guest Experience Hospitality 48

Confirmit

NOVEMBER 20, 2018

Late last month I joined my Aussie colleagues in Sydney for the Chief Customer Officer event. It was great to see so many customer-focused people together, all looking for ways to build better customer experiences. Of course, we weren’t just there for the networking and the discussion groups.

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Chief Customer Officer Events Presentation NPS 40

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.

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Customer Success 2021 Chief Customer Officer Leadership 21

ChurnZero

NOVEMBER 27, 2019

When determining the technology that can best support your team, step back and consider your end goal s. How do you break down your programs to achieve maximum benefit for both your customers and your company? Join us as we share experiences from the trenches on aligning business priorities, technology and priorities.

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2019 E-support Chief Customer Officer Events 75

ChurnZero

FEBRUARY 23, 2023

Improve customer onboarding You never get a second chance to make a first impression. This means a customer’s experience during onboarding can have a lasting impact on the relationship you build. Good customer support is good marketing too.

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Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

Improve customer onboarding You never get a second chance to make a first impression. This means a customer’s experience during onboarding can have a lasting impact on the relationship you build. Good customer support is good marketing too.

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Management Customer Retention Net Promoter Score Loyalty 52

Wootric

FEBRUARY 14, 2019

Why we love Guneet: He’s Director of Customer Experience & Advocacy at Docusign where he leads the company’s NPS, customer advocacy, customer labs & customer research. A CX Consulting. And we probably haven’t even got everything covered. Jeannie Walters. Joey Coleman. Sandra Mathis.

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Workshop Consulting Customer Experience Professionals Books 67

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

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2020 Customer Success Events Workshop 72

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . Companies apply the golden rule of business to customers and employees. . Customer Success Around the Web.

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2020 Customer Success Chief Customer Officer ROI 80

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

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2019 Customer Success 2018 Chief Customer Officer 73

SmartKarrot

JANUARY 5, 2022

Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years. His company Practical CSM Academy provides global customer success management consulting, training and certification services. Dave Jackson.

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Customer Success 2022 Chief Customer Officer B2B 23

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources.

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Customer Experience Government Chief Customer Officer 2016 40

Think Customers

NOVEMBER 4, 2019

percent decrease from the previous year, according to business consultancies J.D. Further compounding the issue is the fact that the auto industry has a notoriously long production cycle and the price tags of new models continue to rise as manufacturers add new technology and safety features. Turbulent times U.S.

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Gainsight

APRIL 14, 2022

And if you can these extras with your CS Ops lead, hire that person stat: Technology credentials. But most companies have their CS Ops lead reporting to the CS leadership—Chief Customer Officer, VP of Customer Success—the COO or the CRO. . Offer strategic consulting for CS leadership. Experience as a CSM/AE.

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Chief Customer Officer Leadership Customer Success Roadmap 52