SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Return on Investment ROI Presentation 19

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Travel Customer Satisfaction ROI 19

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. I’m the Vice President of Customer Operations at HelloSign. We’ve managed to do so successfully but it always presents a real challenge.

Customer Success 0

Customer Success B2C NPS E-support 0

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Touchpoint Customer Journey ROI 19

SmartKarrot

OCTOBER 10, 2022

Analyze and synthesize data in order to present a story to a customer and persuade them to engage in next steps. Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Ensure customer buy-in throughout the process.

Customer Success 19

Customer Success Roadmap ROI Customers 19

SmartKarrot

JULY 29, 2022

Role: Customer Success Director Location: New York, NY, US (Hybrid) Organization: Constellation As a Customer Success Director, you will be building and cultivating relationships with existing and prospective clients in order to increase revenues. Identify upsell and cross-sell opportunities and communicates to AD.

Customer Success 19

Customer Success Leadership ROI Customers 19

SmartKarrot

MARCH 15, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Storm3 As a Director of Customer Success, you will manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests. Partner with Sales to identify and present opportunities for in-account revenue growth.

Customer Success 19

Customer Success Customer Satisfaction ROI Demo 19

Totango

OCTOBER 2, 2020

During difficult times, it is especially important to understand what is going on inside your customer’s mind, as well as what is going on inside their business. Maintaining strong customer relationships is the key to the long term success of both your customers and your organization. Clear, Empathetic Communication.

Customer Retention 118

Customer Retention Customers Communication Metrics 118

ChurnZero

SEPTEMBER 20, 2022

As a Customer Success professional, how can you provide positive memories in a consistent way? The potential ROI for you includes glowing reviews, solid customer case studies, and constructive feedback to improve your product and service—as well as increased retention and recurring revenue.

Presentation 52

Presentation Sports Hospitality Consulting 52

ChurnZero

APRIL 15, 2022

Like a magician flexing their psychic power, pinpointing the most ideal time to present your customer with an expansion opportunity can’t be left to intuition. But knowing when customers are primed for expansion isn’t always obvious. They don’t want to risk buying additional seats without proof of ROI in case they go unused.

ROI 98

ROI Presentation Metrics Sales 98

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

SEPTEMBER 20, 2019

Q&A: How to Build Effective Customer Success Plans. Every Customer Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully. She has become the “go-to” person for building the ultimate Customer Success model.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

GetFeedback

NOVEMBER 30, 2018

Actually, according to the 2018 Customer Service Benchmark report , the average live chat response time is just two minutes, whereas the average response time for an email is 12 hours. Compared to other forms of customer communication, live chat is much more relaxed. Keep it casual and friendly. Be mindful of your writing style.

Customer Service 236

Customer Service Customers Presentation 2018 236

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. I’m the Vice President of Customer Operations at HelloSign. We’ve managed to do so successfully but it always presents a real challenge.

Customer Success 60

Customer Success B2C NPS E-support 60

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Serve as an escalation point for customer success issues.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

SmartKarrot

AUGUST 12, 2021

Role: Director, Customer Success Location: Santa Barbara, CA, US Organization: Tapjoy As a Director of Customer Success, you will oversee the Customer Service function and will partner with the Sales, Operations, and Product teams to ensure the best possible customer experience.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SmartKarrot

APRIL 25, 2022

Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success.

Customer Success 19

Customer Success Multi-Channel Metrics Consulting 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success ROI Customers Retail 19

Totango

FEBRUARY 28, 2020

Analyzing customer success metrics. Anticipating customer need . Nurturing customer growth. We want customers to learn from conversations, expand their business, and feel that they are the center of everything we do. Following Customer Behavior. Analyzing Customer Success Metrics.

Customer Engagement 93

Customer Engagement Engagement Webinar Touchpoint 93

Gainsight

JUNE 9, 2021

The first day of Pulse Everywhere showed that Gainsight’s Pulse events are ever-evolving and still presenting attendees with the best content in customer success. The excitement was palpable, safety was assured, and the presenters were A-list! Launching and Growing World-Class Customer Success Organizations.

Entertainment 98

Entertainment Customer Success Events ROI 98

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. From : Natalie Williams ; Director, Customer Success.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. Excellent communication and listening skills.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

One Millimeter Mindset

SEPTEMBER 16, 2019

They become skeptical about lack of continuity and gaps in the details you present. The type of ROI which retains clients. Then, take your next steps towards customer retention success. Her playbook of communication hacks, Do YOU Mean Business? Then, take action, rather than thinking about it. Contact me here.

Sales 72

Sales Return on Investment Workshop Customer Retention 72

Feedbackly

JANUARY 10, 2023

You may not need some of the features marked as “nice to have” However if you want to be confident that your time and money is going into something that will hugely impact the success of your business and reach a positive ROI for your CX strategy, the features labelled “mandatory” will be required.

Customer Journey Mapping 52

Customer Journey Mapping Customer Experience Customer Journey Feedback 52

CSM Magazine

FEBRUARY 17, 2022

Interestingly, many companies who were forced to migrate from brick-and-mortar to remote models at the beginning of the Covid-19 pandemic are now having to revert entire networks back, as the work from home (WFH) model presented significant challenges. Focusing on the idea of customer success will therefore be an important trend.

Customer Service 98

Customer Service 2016 2022 Brands 98

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. From : Steve McDougal, VP of Customer Success.

Customer Success 40

Customer Success Culture Books Blog 40

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

APRIL 26, 2021

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Focus on monitoring customers at risk of churning.

Customer Success 10

Customer Success Net Promoter Score Multi-Channel Return on Investment 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SmartKarrot

JULY 21, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will collaborate cross-functionally with Customer Success, Marketing, Revenue Operations, and Data ScienceAnalytic teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 10

Customer Success Government ROI Sales 10

Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Visibility to gain a common view of the customer. If one of those spokes is not in line, the customer cannot propel forward. Bobby Cooper, Sr.

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? That’s why they got into this relationship with you in the first place – and why customer success has become a non-negotiable. If you teach a customer how to use your product to fix a problem, you’re in the game.

Marketing 64

Marketing Webinar Reference Events 64

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

SmartKarrot

MARCH 24, 2021

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Deliver ROI on every account within your portfolio.

Customer Success 10

Customer Success Social Media Consulting Roadmap 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 10

Customer Success Roadmap Leadership NPS 10

SmartKarrot

NOVEMBER 30, 2020

Role: Senior Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Humanforce As a Senior Customer Success Manager, you will lead the team in focusing the efforts to drive multi-phase benefits in terms of realized output and adoption.

Customer Success 10

Customer Success Leadership ROI Sales 10