company executive-team 
InMoment XI
JUNE 8, 2023
alphabroder, an industry leader in the promotional products space, provides apparel and additional goods to promotional product distributors, athletic team dealers, and screen printers and employs thousands of associates throughout multiple facilities across North America.
InMoment XI
OCTOBER 26, 2022
The information you receive from customers needs to be shared with all other departments and teams, not siloed in different departments, otherwise, you could be sitting on insights that could make a huge difference in your bottomline. After the C-suite executives realized the importance of a CX program, they invested more into it.
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Experience Investigators by 360Connext
FEBRUARY 6, 2024
Every team at an organization must prove how their work contributes to the bottom line — and customer experience is no exception. We know CX teams can deliver significant business advantages: Satisfied customers are much more likely to purchase more Revenue grows 40% faster by providing personalized experiences Businesses achieve a 2.3x
InMoment XI
FEBRUARY 15, 2023
The Five Stages of the Continuous Improvement framework: Stage #1: Design Clearly design an experience strategy that aligns with overall company goals and brand promise, driving customer outcomes. And your C-Level executives, board and shareholders expect this.
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing. Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work.
InMoment XI
FEBRUARY 24, 2022
Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. How can you take the invaluable insights your CX team is discovering and translate it into meaning that executives will understand and act on?
InMoment XI
JANUARY 10, 2023
Getting customers to fall in love with your company requires understanding the entire customer journey—so you can deliver a seamless experience at every touchpoint. However, as your company begins to scale, you may face the same challenges as large enterprises. Let’s find out. By nature, a startup is all about the big picture.
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