TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

2023 207

2023 Contact Center Leadership Hospitality 207

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

Customer Experience 273

Customer Experience Books Consulting Sports 273

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty White Paper Travel Fashion 52

Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers. We all see the […].

Customer Focused 110

Customer Focused Innovation Workshop Customer Centricity 110

Experience Investigators by 360Connext

JUNE 15, 2015

American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation. Innovation can’t happen if you are drowning in bureaucracy , according to Jack Ma. Leadership is about integrity.

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2015 Leadership Innovation 2014 217

One Millimeter Mindset

DECEMBER 7, 2022

Babette Ten Haken | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. How do you become more professionally visible, cross-functionally relevant, and strategically valuable throughout your career?

Consulting 119

Consulting Innovation Leadership Presentation 119

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. That is the difference between providing ho-hum service by merely reacting to customer requests and building loyalty through true anticipatory service.

Leadership 68

Leadership Customer Service Seminar Hospitality 68

One Millimeter Mindset

APRIL 12, 2023

In my consulting, mentoring and speaking collaborations, I ask professionals like you to define what their desired outcome looks like from our mutual experience. Equally often, these professionals tell me that they want to be able to “bring greater value to clients” and “be able to assume a leadership position in three years or less.”

Consulting 77

Consulting Leadership Innovation Advertising 77

One Millimeter Mindset

OCTOBER 26, 2022

I discovered John after a series of extremely poor relationships with webmasters of inconstant loyalties, priorities, and skills. John respected my professional focus of speaking, mentoring, coaching and consulting about discovering and owning your professional legend. John was the guy for me.

Consulting 85

Consulting Innovation 2022 Travel 85

Experience Investigators by 360Connext

MARCH 31, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

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Technology Customer Experience Social Media 2015 265

One Millimeter Mindset

JANUARY 18, 2023

When you remove the barriers that Professional Pause create, you move one millimeter forward towards professional innovation. Instead, millimeter by millimeter, I catalyze your professional innovation so you, in turn, better serve colleagues, clients, and patients – together.

Consulting 93

Consulting Innovation Leadership Blog 93

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers? Photo by Wilfred Iven.

Social Media 233

Social Media Engagement Magazine Innovation 233

One Millimeter Mindset

MAY 31, 2023

Alternatively, are your teams focused on group-think and consensus rather than innovation and evolution? Babette Ten Haken’s One Millimeter Mindset speaking, consulting, and mentoring programs catalyze you to collaborate one millimeter beyond the mindset holding you back from moving forward.

Consulting 84

Consulting Innovation Presentation Leadership 84

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

They want to know how to increase loyalty and revenue and all that good stuff. 92% of customers feel a poor service experience decreases their loyalty. 92% of customers feel a poor service experience decreases their loyalty. Justify customer loyalty through excellence – innovate audience interactions.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Experience Investigators by 360Connext

DECEMBER 5, 2014

The most exciting companies change the game by innovating around their customer experience. Our premier episode features the one and only Jackie Huba , author of Monster Loyalty : How Lady Gaga Turns Followers Into Fanatics, who shares amazing insights and gives us a sneak peek into her next area of focus. We’re all human!

Social Media 244

Social Media Consulting Leadership Innovation 244

One Millimeter Mindset

FEBRUARY 1, 2023

Rather, when you listen to what everyone around the table has to say and then move their insights forward with your ideas, you become an innovator. Consequently, the quality of your participation is not directly related to the amount of time you talk. When you recap what is being said to summarize and agree, you may stall forward momentum.

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Consulting Innovation Leadership Insights 92

One Millimeter Mindset

APRIL 19, 2023

First, you have expanded expectations of yourself because you professionally innovate and become less risk averse. You see, once you have been on teams you absolutely love, your professional DNA is impacted and re-hardwired, moving forward. Over time, you cross-train your brain as you tackle challenging issues and outcomes, together. . |

Consulting 89

Consulting Innovation Workshop Leadership 89

One Millimeter Mindset

MAY 11, 2022

(Plus, it is a wonderful way to develop client relationships resulting in loyalty and customer retention.) Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Make sense? Need to stop spinning your wheels professionally?

Innovation 88

Innovation Customer Retention Sales Consulting 88

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. They start trusting clients and customers more than their leadership. As a customer, it hurts to be neglected or ignored after investing your own loyalty in a brand you believe in.

Leadership 271

Leadership Social Media Consulting Loyalty 271

One Millimeter Mindset

JANUARY 25, 2023

Plus everyone misses out on your valuable insights which can catalyze them to be more creative, innovative, and collaborative. You fall short when managing projects which could have resulted in enduring and valuable outcomes. Move beyond being intimidated by what you think you do not know.

Consulting 88

Consulting Innovation Roadmap Leadership 88

Experience Investigators by 360Connext

JULY 6, 2015

This conflict leads to customer frustration and decreased loyalty. In some cases, Customer Effort Score (CES) is a better indicator of loyalty than Net Promoter Score (NPS). Innovation is “owned” by one part of the organization who doesn’t have any contact with customers. Think about it.

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B2B Net Promoter Score Effort Score Loyalty 278

One Millimeter Mindset

OCTOBER 12, 2022

As a result, you blindside people on the receiving end of your innovative thinking. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Next, are you combining and recombining standard thinking in a more novel way? Babette walks her talk so you can walk yours.

Consulting 102

Consulting Innovation Presentation Leadership 102

One Millimeter Mindset

SEPTEMBER 7, 2022

Are you open to learning innovative ideas which may grate against how you learned to think about and do things? Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Being intellectually curious is not just about you. Contact me here.

Innovation 85

Innovation Leadership Social Media Travel 85

Experience Investigators by 360Connext

APRIL 21, 2015

Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. In the next few weeks at your organization, see if you can identify some themes.

B2B 285

B2B B2C Social Media Innovation 285

One Millimeter Mindset

NOVEMBER 17, 2021

Customer experience drives customer loyalty. . Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

Leadership 91

Leadership Workshop Innovation Reference 91

Experience Investigators by 360Connext

MARCH 24, 2015

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. The bottom line is that innovation around the future of experience means relying on resources not necessarily aligned with data.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

One Millimeter Mindset

APRIL 27, 2022

Or are you focusing on becoming more comfortable generating innovations, as well? I remain purposely focused on catalyzing your professional innovation, one millimeter at a time. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Let’s get going!

2022 90

2022 Blog Innovation Consulting 90

One Millimeter Mindset

NOVEMBER 16, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Catalyzing you to be ahead of what is new, next, and changing. How do you become more professionally visible, cross-functionally relevant, and strategically valuable as the problems you solve become more complex?

Consulting 81

Consulting Innovation Books Leadership 81

One Millimeter Mindset

MAY 3, 2023

. | One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do?

Consulting 75

Consulting Innovation Leadership Interaction 75

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Building trust through your purpose-driven, professional innovation. What type of personal and professional outcome do you truly expect if your actions do not completely fulfill yourself?

Workshop 102

Workshop Innovation Leadership Consulting 102

One Millimeter Mindset

MAY 4, 2022

In my recent post-pandemic consulting conversations, I listen and guide clients like you. Our goal is a more innovative and realistic professional framework for the future. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Sound familiar?

Consulting 90

Consulting Innovation Leadership Presentation 90

One Millimeter Mindset

FEBRUARY 15, 2023

. | One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do?

Consulting 85

Consulting Innovation Leadership Consumers 85

Experience Investigators by 360Connext

JUNE 11, 2015

When leadership provides updates to the team, they share knowing glances and an attitude of “oh this again.” They kill ideas and innovation. They protect bad leadership. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Take a look around.

Culture 279

Culture Leadership Social Media Consulting 279

One Millimeter Mindset

MARCH 22, 2023

. | One Millimeter Mindset | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor | How do you become more professionally visible, cross-functionally relevant, and strategically valuable to people who solve problems differently than you do?

Consulting 75

Consulting Innovation Leadership Definition 75

One Millimeter Mindset

DECEMBER 28, 2022

. | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Mentor |. Babette Ten Haken’s One Millimeter Mindset speaking, consulting, and mentoring programs catalyze people who solve problems differently to collaborate more innovatively to create and implement great outcomes together.

Travel 87

Travel 2023 2009 Consulting 87

One Millimeter Mindset

SEPTEMBER 14, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. A speaker and consultant, Babette leverages her own professional, cross-functional experience in new product development and market research to become your concierge mentor.

Innovation 84

Innovation Social Media Consulting Travel 84

One Millimeter Mindset

MARCH 8, 2023

When these individuals no longer are a drag on your professional energy, you free yourself to seek more innovative and collaborative relationships within your organization, or elsewhere. As a result, you will (at least mentally) walk away from toxic relationships, even if you are obligated to continue working with these individuals.

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2020 Consulting Innovation 2023 75