One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? 3 Ways to Avoid Professional Complacency in 2021.

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Innovation 2021 Leadership Consulting 121

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. Don’t stop sharing those moments with us. We love hearing from you!

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Innovation Customer Service 2014 Social Media 232

Experience Investigators by 360Connext

MAY 24, 2016

Customer data, feedback and market research can still help guide your next innovation. The post 3 Ways to Let Customers Guide Your Greatest Innovation appeared first on Customer Experience Consulting. You just need to see the experience though a different lens, and be willing to […].

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Innovation Consulting Feedback Customers 169

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

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Customer Service Contact Center 2022 Magazine 251

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Take advantage of new methodologies in research innovation.

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2016 Innovation Marketing Insights 267

Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers. We all see the […].

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Customer Focused Innovation Workshop Customer Centricity 110

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

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2023 Customer Service Contact Center Customer Centricity 207

Lithium

MAY 24, 2022

Hosted by Khoros Oracle and Business Value Consultant Jake Roadhouse, so you know it’s going to be quite the conversation. Lyft's innovative 'Bike Angels' program, and more! Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing.

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Loyalty Brands Consulting Innovation 96

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

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Loyalty White Paper Travel Fashion 52

Second to None

JULY 25, 2019

Additionally this leads to increased customer loyalty for those whom this service caters to. For smaller companies, flexibility allows for innovation and constant readjustment to align with changing customer expectations. The post Innovation in Customer Effort appeared first on Second To None. Use your Strengths.

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Innovation Effort Score Travel Transportation 80

Second to None

AUGUST 9, 2019

When recognized and implemented effectively , the emotional factor yields increased customer loyalty and advocacy over the duration of the customer lifetime. Holding their own importance in the overall customer experience, research revealed that they had little to do with loyalty or advocacy. 4] Emotion Embeds Memory.

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Loyalty Touchpoint Voice of Customer Brands 83

Customer Bliss

APRIL 23, 2021

Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. What you find in environments where there’s a lot of innovation and ingenuity is an element of–absolutely–a truthful environment. Bell tells us why truth is vital to trust. My friend Chip R.

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Customer Experience Books Consulting Sports 273

LoyaltyPlus

SEPTEMBER 30, 2021

However, creating this loyalty through improved experiences in a digital world requires a different approach than before. Much of how these initiatives are positioned comes down to whether the company approaches them as rewards or loyalty programmes,” says Nic Roets, International consultant at customer loyalty specialists, LoyaltyPlus.

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Loyalty Brand Values Brands Customers 52

CSM Magazine

APRIL 19, 2021

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. About Voyado.

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Fashion Loyalty Apparel 2004 72

Experience Investigators by 360Connext

JULY 23, 2015

Loyalty, as we once knew it, is dead. When you push evaluation and innovation to the back burner, big changes in customer expectations are brewing while your competitors stir the pot. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Don’t be fooled.

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Banking Social Media Innovation Consulting 295

Lithium

JUNE 6, 2022

Hosted by Khoros Oracle and Business Value Consultant Jake Roadhouse, so you know it’s going to be quite the conversation. Lyft's innovative 'Bike Angels' program, and more! Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing.

Loyalty 52

Loyalty Brands Consulting Innovation 52

TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

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2023 Contact Center Leadership Hospitality 207

One Millimeter Mindset

OCTOBER 26, 2022

I discovered John after a series of extremely poor relationships with webmasters of inconstant loyalties, priorities, and skills. John respected my professional focus of speaking, mentoring, coaching and consulting about discovering and owning your professional legend. John was the guy for me.

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Consulting Innovation 2022 Travel 85

Experience Investigators by 360Connext

JANUARY 5, 2015

” I started saying that after a particularly challenging consulting exercise. This led to stagnant thinking instead of innovation. Innovation only comes with risk. I also discussed the way the competitors and other industries were creating customer loyalty based on better user experiences. Risk was not rewarded.

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Leadership Consulting User Experience Loyalty 307

COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.

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One Millimeter Mindset

DECEMBER 7, 2022

Babette Ten Haken | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. How do you become more professionally visible, cross-functionally relevant, and strategically valuable throughout your career?

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Consulting Innovation Leadership Presentation 119

Experience Investigators by 360Connext

JUNE 8, 2015

Advocates want to participate to gain access to early releases, gain more loyalty benefits and be part of a community. Don’t confuse advocacy with blind loyalty. Don’t confuse advocacy with blind loyalty. appeared first on Customer Experience Consulting. And what is it in for them? jeanniecw Click To Tweet.

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Marketing Social Media Loyalty Consulting 279

Micah Solomon

OCTOBER 25, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. There are two challenges in making this inclination toward loyalty work out, however. [Originally published in Forbes.com. email, chat, web).

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Loyalty Hospitality Consulting Poor Customer Service 56

One Millimeter Mindset

JANUARY 18, 2023

When you remove the barriers that Professional Pause create, you move one millimeter forward towards professional innovation. Instead, millimeter by millimeter, I catalyze your professional innovation so you, in turn, better serve colleagues, clients, and patients – together.

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Consulting Innovation Leadership Blog 93

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

They want to know how to increase loyalty and revenue and all that good stuff. 92% of customers feel a poor service experience decreases their loyalty. 92% of customers feel a poor service experience decreases their loyalty. Justify customer loyalty through excellence – innovate audience interactions.

Customer Experience 282

Customer Experience Social Media White Paper Poor Customer Service 282

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Nothing thrills a devoted customer more than being recognized for loyalty. Share pictures of teams working on that specific issue. Say thank you unexpectedly! Photo by Wilfred Iven.

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Social Media Engagement Magazine Innovation 233

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Consider what to do more innovatively : Well. Here’s why.

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Customer Retention Innovation Workshop Social Media 73

Experience Investigators by 360Connext

OCTOBER 17, 2018

It means creating a real relationship that improves their loyalty and increases their positive feelings. A customer-centric culture is where innovation and imagination around the customer experience live. “…culture is where innovation and imagination around the customer experience live.” Transformation.

Leadership 227

Leadership Culture Customer Centricity 2019 227

Experience Investigators by 360Connext

JULY 6, 2015

This conflict leads to customer frustration and decreased loyalty. In some cases, Customer Effort Score (CES) is a better indicator of loyalty than Net Promoter Score (NPS). Innovation is “owned” by one part of the organization who doesn’t have any contact with customers. Think about it.

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B2B Net Promoter Score Effort Score Loyalty 278

Experience Investigators by 360Connext

MARCH 31, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

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Technology Customer Experience Social Media 2015 265

Experience Investigators by 360Connext

DECEMBER 5, 2014

The most exciting companies change the game by innovating around their customer experience. Our premier episode features the one and only Jackie Huba , author of Monster Loyalty : How Lady Gaga Turns Followers Into Fanatics, who shares amazing insights and gives us a sneak peek into her next area of focus. We’re all human!

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Social Media Consulting Leadership Innovation 244

One Millimeter Mindset

FEBRUARY 1, 2023

Rather, when you listen to what everyone around the table has to say and then move their insights forward with your ideas, you become an innovator. Consequently, the quality of your participation is not directly related to the amount of time you talk. When you recap what is being said to summarize and agree, you may stall forward momentum.

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Consulting Innovation Leadership Insights 92

One Millimeter Mindset

OCTOBER 12, 2022

As a result, you blindside people on the receiving end of your innovative thinking. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Next, are you combining and recombining standard thinking in a more novel way? How will you take action and move forward, tomorrow?

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Consulting Innovation Presentation Leadership 102

One Millimeter Mindset

MAY 11, 2022

(Plus, it is a wonderful way to develop client relationships resulting in loyalty and customer retention.) Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. Make sense? Need to stop spinning your wheels professionally?

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Innovation Customer Retention Sales Consulting 88

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Marketers need to position products and the behavior around them for consumers who don’t necessarily know they are ready for the next innovation. MakerBot, a leader in 3D Printer technology, announced a variety of exciting innovations at CES. They should care that it is an easy experience for them. Image via CESweb.org.

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Marketing Innovation Transportation Demo 250

One Millimeter Mindset

MAY 31, 2023

Alternatively, are your teams focused on group-think and consensus rather than innovation and evolution? Babette Ten Haken’s One Millimeter Mindset speaking, consulting, and mentoring programs catalyze you to collaborate one millimeter beyond the mindset holding you back from moving forward.

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Consulting Innovation Presentation Leadership 84

Experience Investigators by 360Connext

MARCH 18, 2015

These are things that help me think about the endless possibilities of innovation and experience. Innovators who create amazing technology sometimes can’t hold a conversation with another human. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

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Interaction 2015 Innovation Fashion 275