Experience Investigators by 360Connext
OCTOBER 17, 2018
Thanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. It means creating a real relationship that improves their loyalty and increases their positive feelings. And I agree. Get the full agenda here!
Experience Investigators by 360Connext
JANUARY 5, 2015
” I started saying that after a particularly challenging consulting exercise. The others were his senior staff , his trusted leadership team members. I also discussed the way the competitors and other industries were creating customer loyalty based on better user experiences. The following is a Best of 360Connext post.
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Experience Investigators by 360Connext
JUNE 24, 2015
For more than twenty years, she has helped organizational leadership recognize the importance of customer-focused initiatives in ways that directly impact the business results. The 5 Customer Leadership Competencies. Leadership, Accountability and Culture. Plus, she’s funny and snorts when she laughs!).
InMoment XI
DECEMBER 21, 2021
Several years ago, business consultant Matthew T. Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. You cannot create, or sustain, customer loyalty behavior without committed employees.
Speaker: Dennis Snow, President, Snow & Associates
Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. Build “walk-through-fire” customer AND employee loyalty. It's time to look within: at your employees' relationships with each other, and with the company. Inspire personal accountability in the workplace.
Experience Investigators by 360Connext
FEBRUARY 2, 2015
.” If it works to ignore loyalty, people will continue to do that. How many incentives are tied to real customer satisfaction and loyalty? Here are three ways to encourage the people in your organization to care about loyalty from customers. Understanding how to create and maintain loyalty is a key factor in improving it.
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.
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