Talkdesk

JANUARY 12, 2018

To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Talkdesk

JANUARY 12, 2018

To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option. In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience.

Contact Center 40

Contact Center 2018 Return on Investment Roadmap 40

Talkdesk

APRIL 13, 2021

Talkdesk offers advanced administrative services to help customers optimize their contact center. Managing software and associated tasks needed to put the contact center running smoothly and efficiently becomes easier, relieving the administrative obligation and letting businesses focus on operational and strategic tasks.

Contact Center 133

Contact Center Return on Investment Leadership Consulting 133

ShepHyken

APRIL 10, 2023

The Myth of Return on Investment. There are two types of efficiency in customer support/contact center. Is there a return on investment (ROI) in customer experience? You have to change the mindset that good customer service is going to make you money. Why do customers stay loyal?

Return on Investment 62

Return on Investment Poor Customer Service Contact Center Books 62

CX Accelerator

JANUARY 11, 2021

EX, CX, and return on investment all in one simple act! Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn. "I loved his policy of paying people $1,000 to leave after a few weeks at the job. An innovative mindset.

Books 266

Books Return on Investment Magazine Culture 266

Talkdesk

FEBRUARY 4, 2021

Boost CX and operational efficiency with the right set of metrics and smart additions to your contact center tech stack. By now, many contact center agents have settled into their new remote work routines, and research shows that they may be in it for the long haul. Meanwhile, a broad economic recovery remains uncertain.

Metrics 87

Metrics Technology Contact Center Customer Experience 87

BlueOcean

MARCH 30, 2018

Michael’s Hospital in Toronto, Ontario, we discussed how securing long-term partnerships with service suppliers like outsourced contact centers can impact your overall business objectives. We can’t take an RFP template that was written for manufacturing and use it verbatim for sourcing a contact center. Best Total Value.

Insights 184

Insights Contact Center Hospitality Culture 184

Playvox

JULY 31, 2023

Related Article: How to Enhance the Agent Experience for Your Hybrid Contact Center Team Business And Customer Outcomes Of Employee Self-Service Using a workforce management solution to optimize how you use your resources is vital in today’s omnichannel environment. Engaged agents are dedicated and productive and stay on task.

Management 85

Management Contact Center ROI Net Promoter Score 85

CX Accelerator

JANUARY 11, 2021

EX, CX, and return on investment all in one simple act! Jeremy Watkin is a CX leader, contact center veteran, and Director of Customer Service and CX at NumberBarn. "I loved his policy of paying people $1,000 to leave after a few weeks at the job. An innovative mindset.

Books 182

Books Return on Investment Magazine Culture 182

TechSee

JUNE 25, 2019

Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.

Technology 122

Technology Customer Service Contact Center Call Center 122

Lumoa

APRIL 28, 2024

Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. How fast can you use the tool that you just bought?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Talkdesk

FEBRUARY 5, 2020

The CX Innovators Awards are separated into four different categories: CX Innovator – Celebrating companies who uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX/Contact Center challenges and deliver best-in-class customer experience.

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

NICE inContact

OCTOBER 17, 2019

Like their private sector peers, the front line for engagement with government agencies lies in the contact center. Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that.

Contact Center 48

Contact Center Return on Investment E-support Government 48

Think Customers

JULY 19, 2021

The responsibility of safeguarding citizen information requires superior omnichannel cloud contact center solutions with stringent security and reliability assurances. How fast is your move toward cloud contact centers? government agencies as they upgrade to cloud contact centers.

Government 52

Government Contact Center Return on Investment Webinar 52

Call Experts

JUNE 23, 2022

This article will explain customer rapport, why it’s essential, and how contact centers can support your customer service efforts. . The benefits of good customer service go beyond the direct return on investment; happy customers become your testimonials and act as case studies. What Is Customer Rapport?

Contact Center 98

Contact Center Customers Connections Return on Investment 98

Lithium

APRIL 5, 2022

Leaders and executives, especially in the contact center, are struggling to backfill empty seats and train incoming employees — and they're paying mightily for it. But the past two years have taken things to a new level of stress and burnout for your team. It doesn't stop with your frontline either.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

ShepHyken

DECEMBER 12, 2016

We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Sharpen) We went one-on-one with Zappos to get a sneak peek into the contact center famous for their customer service. Sure, they are common sense – but, unfortunately they are not always so common.

2016 105

2016 Article Social Media Customer Service 105

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. Cloud contact center solutions from Talkdesk offer Weekendesk the tools and integrations needed to provide the level of service its customers expect.

Return on Investment 62

Return on Investment Travel Competitive Advantage Contact Center 62

Playvox

JUNE 6, 2023

As “do more with less” becomes a familiar mantra, contact center leaders are challenged to convince C-suite executives, and especially chief financial officers (CFOs), that not only is it mission critical to deliver outstanding customer experiences (CX) , but that it’s also an opportune time to invest in workforce management (WFM) software.

Contact Center 66

Contact Center Return on Investment ROI Financial 66

Calabrio

FEBRUARY 18, 2022

In its recent report, Ventana Research came to the conclusion that, “The pandemic created the circumstances for a complete reassessment of the tools and processes used in contact centers to manage agents”.1 Total Cost of Ownership and Return on Investment (TCO/ROI). The categories are: Usability. Manageability.

Management 52

Management 2022 Contact Center Return on Investment 52

Talkdesk

MARCH 24, 2020

Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. . In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base.

Net Promoter Score 57

Net Promoter Score Average Handle Time Contact Center Virtual Agent 57

NICE inContact

JULY 12, 2016

It is a necessity that gives the contact center the flexibility, agility, and power required to optimize agent performance while responding to customer needs quickly and effectively. Show the Return on Investment (ROI) in both quantitative and qualitative terms. It will be flexible, adaptable, scalable and efficient.

Insights 48

Insights Contact Center Return on Investment ROI 48

NICE inContact

NOVEMBER 1, 2017

You’ve invested a significant amount of time and energy to hire highly skilled contact center agents, and you’ve invested a lot of money in the technology they use to handle calls/inquiries, so what is missing? You can move iteratively, process by process, and recognize return on investment steadily as you go.

Contact Center 0

Contact Center Call Center Average Handle Time Return on Investment 0

NICE inContact

NOVEMBER 1, 2017

You’ve invested a significant amount of time and energy to hire highly skilled contact center agents, and you’ve invested a lot of money in the technology they use to handle calls/inquiries, so what is missing? You can move iteratively, process by process, and recognize return on investment steadily as you go.

Contact Center 59

Contact Center Call Center Average Handle Time Return on Investment 59

NICE inContact

MAY 10, 2019

They expect to see a solid business case with a strong, defensible return on investment (ROI). This structured approach enabled Valvoline to successfully divert these calls to its best in class contact center — now staffed with 180 agents who handle 2.5 million contacts annually.

Automotive 59

Automotive Contact Center Return on Investment Retail 59

Talkdesk

MAY 18, 2020

What did 2019 teach us about security in the Contact Center? What to Do to Secure Your Contact Center Now That Agents Are Working From Home? #1 One of the ways companies are trying to achieve the delicate balance on security processes is by protecting their contact center first.

Contact Center 83

Contact Center E Commerce 2020 E-support 83

CSM Magazine

JUNE 1, 2021

Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. Reporting Findings Webinar. For more information visit www.medallia.com.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

ShepHyken

DECEMBER 23, 2022

Guiding customers toward solutions that provide shared workspaces, file and screen sharing, and a mobile-first design offer a quick and sustainable return on investment by empowering workers to collaborate and complete tasks from anywhere. In the contact center, Generative AI can produce content for agent coaching.

2023 71

2023 Communication Contact Center Return on Investment 71

Oracle

JANUARY 21, 2021

Contact centers will continue to play a crucial role in first-response customer experiences; information gleaned in these interactions will help train chatbots to perform as much basic level assistance as possible before including a human representative. No longer can marketing, customer service, and sales teams work separately.

2021 81

2021 2020 Social Media Return on Investment 81

Bold360

JULY 24, 2020

Prediction 1: Contact centers will pivot to become permanently remote. As working from home became the new normal, companies who hadn’t already would obviously need to shift to remote contact centers. The total failure of traditional contact channels made an already tempting transition a no-brainer.

Contact Center 52

Contact Center Return on Investment Consumers Technology 52

Beyond Philosophy

FEBRUARY 3, 2022

Then, we phoned the claim contact center. Perhaps most importantly for Anna, I would advise the organization to measure the return on investment for managing emotions to a valuable outcome. From contact centers to marketing teams to accounting, everyone should know how to do this for customers. .

Contact Center 78

Contact Center Return on Investment Customer Centricity Consulting 78

Call Experts

NOVEMBER 28, 2018

If we look at the surveys, the biggest challenge to the adoption of AI is related to strategy development and managing return on investment. Upgrade your property management services with a contact center. When do medical centers need professional contact center support? What are the barriers?

Call Center 58

Call Center 2018 Contact Center Return on Investment 58

Calabrio

NOVEMBER 1, 2016

If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment. Speech analytics is a huge opportunity for brands.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

Comm100

JANUARY 11, 2023

Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Automated customer service can generate a substantial return on investment for businesses. What is the state of automated customer service in 2023? Lower service costs and substantial ROI.

2023 85

2023 Customer Service Healthcare Return on Investment 85

Avaya

AUGUST 24, 2016

In pursuit of this goal, Common has been a long-time user of Avaya IP Office ™ with Avaya Contact Center Select. From Common’s standpoint, the minimal deployment costs and fast rollout—resulting in a quick return on investment—have made it easy to welcome Avaya Workforce Optimization Select into its business.

Call Recording 47

Call Recording Contact Center E-support Return on Investment 47

NICE inContact

FEBRUARY 28, 2018

Quantifying benefits of investment in customer experience technologies is a very involved process. reduced contact center cost, through infrastructure refresh and maintenance costs avoidance, migrating off of a premise solution to NICE inContact’s cloud platform.

Customer Experience 49

Customer Experience ROI Contact Center Return on Investment 49

Talkdesk

MAY 3, 2017

The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Below is a list of AppConnect launch partners; all of these apps are available for a free trial, so if you see something you like, add it to your contact center and starting measuring the impact today.

Contact Center 40

Contact Center Call Recording Call Center Return on Investment 40