Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. From online deliveries to online banking, brands rushed to provide digital options that were adopted even by technology-averse consumers. Virtual employees go the distance to cultivate culture.

Culture 59

Culture Roadmap Consumers Events 59

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. This is an especially effective way to cater the ultimate consumer experience because this method is created by design-led thinking.

Roadmap 98

Roadmap Definition Travel Consulting 98

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. This is an especially effective way to cater the ultimate consumer experience because this method is created by design-led thinking.

Roadmap 90

Roadmap Definition Travel Consulting 90

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. The problem with celebrating hustle culture. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. Connect with, and learn more about, Esther on her platforms: . Everyone has a role and work to do in racial healing.

Roadmap 98

Roadmap Culture Connections Books 98

Qualtrics

FEBRUARY 4, 2021

IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture.

Employee Experience 26

Employee Experience Return on Investment Download Technology 26

CX Workout - Ideas Blog

NOVEMBER 3, 2020

2) Misunderstanding the True Voice of Customers and Employees. 3) Little connection between the Employee Experience and Customer Experience. For example, why do businesses still support siloes between Customer Experience (CX), Data, Digital, Employee Experience (EX), Enterprise Technology, Human Resources, and Marketing?

Net Promoter Score 98

Net Promoter Score Employee Experience Customer Satisfaction Metrics 98

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. Job satisfaction is linked to overall well-being and mental health.

Metrics 52

Metrics Culture Demo Healthcare 52

West Monroe

FEBRUARY 19, 2024

Utilities have sought to integrate digital solutions using IT with OT for decades, pursuing IOT product development as a means to improve reliability, customer experience, and cost efficiencies. More recently, utilities have started to look at digital products as an employee experience solution.

Innovation 52

Innovation Financial Roadmap Culture 52

Qualtrics

AUGUST 11, 2021

Globally, only one in two employees feel engaged in their work. . Recent studies, including one by Qualtrics , have shown that employees feel more motivated at work and willing to stay with a company that cultivates a positive employee experience (EX), prompting employers to rethink employee engagement with a more holistic approach.

Employee Experience 26

Employee Experience Banking Engagement Social Media 26

Qualtrics

AUGUST 6, 2021

It’s intuitive, the employee experience is both rapidly changing and hyper-local. In other words, each interaction on a personal level has an impact on whether your current experience is positive or negative. By linking perceptions with outcomes, the AMA has effectively created a roadmap of what to do. Learn More.

Healthcare 26

Healthcare Employee Experience Metrics Connections 26

CSM Magazine

JULY 7, 2022

Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains. By solving employee needs, you directly solve some of your customer needs and vis versa. Determining your TX Maturity.

Brands 59

Brands 2026 Customer Journey Mapping 2024 59

SurveySparrow

FEBRUARY 2, 2021

Set a Clear Employee Experience Roadmap . Sustained results and success from your employee recognition programs can happen only when you have decided on the employee experience roadmap for your teams as a leader or manager. Now, what exactly does employee experience mean?

Roadmap 52

Roadmap 2021 Employee Experience 2020 52

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. WFM to the rescue.

Call Center 52

Call Center Contact Center Management Omnichannel 52

CX Journey

JUNE 13, 2018

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? We cover a range of topics, and it was the first time I was interviewed about the five-phase approach I take with clients when developing a customer experience strategy and roadmap. I enjoyed my conversation with Dan.

Roadmap 57

Roadmap Employee Experience Books Technology 57

Thematic

JULY 21, 2023

‍ Anton: You've recently announced that Thematic has partnered with Woolworths Group to assist them in boosting their customer and employee experience via AI feedback analysis. They also loved our culture of innovation, which matches how Woolworths themselves like to operate, despite being a large company.

Feedback 62

Feedback Net Promoter Score Consulting NPS 62

West Monroe

JANUARY 30, 2019

Leading into the Enact stage of DEEPEN, your team will already have done a hefty amount of work defining a CX North Star , building a backlog of viable ideas and customer research, and creating a roadmap of initiatives based on their dependencies and key milestones. Hire for the desired future state skill sets and culture.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

JULY 6, 2022

He works towards building a diversified workforce that values inclusivity and a shared culture. More Cohesive Culture. That builds an environment where respect for different ethnicities and backgrounds flows naturally from the top to the entry-level employees. And that enhances employee satisfaction multi-fold.

Culture 52

Culture Apparel Communication Innovation 52

Qualtrics

APRIL 27, 2020

What is unusual about the current surge is that it is unprecedented - just about every organization everywhere in the world is affected, and their roadmap for the year ahead is having to be re-written. But aided by technology, this can be avoided - and agents can be set up to truly make a difference to their customers and the organization.

Customer Care 36

Customer Care Airlines Retail Social Media 36

SurveyGizmo

JUNE 19, 2018

  Disengaged employees have a higher chance of feeling burned out and not providing the highest quality services possible, which is why nurse engagement was the number one variable that correlated to patient mortality, a 2010 Gallup study of 200 hospitals found. 

Related: 3 Steps To Creating a Winning Employee Experience.

Healthcare 49

Healthcare Engagement 2025 2010 49

SurveySparrow

NOVEMBER 2, 2020

When you can expect your employees to adjust to your schedules when there are pressing matters, you should also return the favor to them. . Create a lovely company culture. The culture that you follow in your company will be directly responsible for how your employees will feel when working with you.

Engagement 59

Engagement Culture Communication 2020 59

Call Center Pros

AUGUST 27, 2018

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken. This book will teach you about how to use the power of technology to more effectively grow relationships with customers around the world. “Top Ten Business Books For 2017” – Forbes.

Books 40

Books 2018 Customer Service Call Center 40

Russel Lolacher

JANUARY 10, 2023

What’s your best or worst employee experience, sir? Wow, best or worst employee experience? They build a roadmap? And maybe you end up there and your employee experiences that I love the problem I’m trying to solve. Technology is moving fast. Cultural norms are changing.

Culture 52

Culture Connections 2017 Employee Experience 52

ChurnZero

DECEMBER 20, 2019

C S starts with investing in leadership defined as such to embed the success mentality into the cultural fabric of the company. Companies apply the golden rule of business to customers and employees. . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . Get your own free copy of this eBook.

2020 80

2020 Customer Success Chief Customer Officer ROI 80

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. What’s new in XM?

2020 29

2020 Marketing Government Leadership 29

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity.

2020 29

2020 Government Leadership Events 29

Qualtrics

FEBRUARY 18, 2020

Get hands on with the technology. Ask any exec and they’ll tell you they want to lead their industry in customer experience. And what do you need to focus on to really deliver breakthrough experiences for your customers? Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity.

Government 29

Government 2020 Leadership Events 29

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Get hands on with the technology.

2020 29

2020 Customer Experience B2B Leadership 29

West Monroe

FEBRUARY 23, 2022

Evolving technology is key to achieving these goals. As a result, planning for the factory of the future often centers on the technology: What will it look like? What is the roadmap? And what new technologies will help us get us there? In fact, it’s likely harder work than simply implementing technology.

Leadership 52

Leadership Culture Technology Connections 52

SurveySparrow

MAY 30, 2023

Creating Development Plans Organizations foster a culture of continuous learning and development by assisting participants in identifying specific areas for improvement and setting achievable goals. These personalized action plans serve as roadmaps for individuals to enhance their skills and reach their full potential.

Feedback 52

Feedback Communication Roadmap Culture 52