Beyond Philosophy

FEBRUARY 10, 2020

Treating your customers well and giving them what they want is at the heart of every sales manager’s action and marketing department’s message. . However, business is also all about return on investment (ROI). Experience Growth: This type uses the Customer Experience to foster customer-base increases in the organization.

2020 172

2020 Hospitality Return on Investment Telecommunications 172

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Thematic

MARCH 27, 2024

 Investing in a churn risk model shows you're dedicated to truly understanding your customers and continuously improving their experiences. 7 Steps to Reduce Customer Churn with Voice of the Customer Data Voice of the Customer (VoC) data is a treasure trove of insights that can fuel a robust churn risk model.

Feedback 62

Feedback Net Promoter Score Customer Centricity Customers 62

ClearAction

FEBRUARY 27, 2017

Just 34% say their VoC program is “good” or “very good” at making changes to the business based on VoC insights. 4 root causes: You get what you measure. They do not translate survey averages and percentages into dollars represented by the customers with varying sentiments. You get what you aim for.

Voice of Customer 71

Voice of Customer Workshop ROI 2016 71

Currency Alliance

DECEMBER 4, 2023

Such priorities might include getting all your data in one place, adding data security measures, or deploying modern campaign management capabilities. Mobile wallets present an interesting opportunity to identify customers without friction. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Totango

OCTOBER 2, 2020

The key to retaining your customers during market uncertainty is converting the breadth of the customer journey into actionable, measurable goals and KPIs. Now you will also need to collaborate with your customers to adjust their agreed-upon goals for future success. Clear, Empathetic Communication.

Customer Retention 118

Customer Retention Customers Communication Metrics 118

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Gainsight

MAY 13, 2020

Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Reducing silos to create the ultimate customer experience. Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. That includes metrics to measure your data against and timelines to accomplish your goals. . Disconnected customer experience . Well, folks, we might have achieved that.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

West Monroe

JUNE 1, 2023

Enabling high growth and retention Since the cost of retaining and expanding sales with existing customers is just a fraction of bringing new customers on board, retention is key to profitability. They had extensive data about their customer base and usage but weren’t leveraging it to investigate the cause of high turnover.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Gainsight

OCTOBER 27, 2022

We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. This session and Q&A will cover a framework for customer success hiring in a highly competitive talent landscape. Customer-Led Growth .

Customer Success 52

Customer Success Roadmap Measurement ROI 52

ClearAction

FEBRUARY 27, 2017

Just 34% say their VoC program is “good” or “very good” at making changes to the business based on VoC insights. 4 root causes: You get what you measure. They do not translate survey averages and percentages into dollars represented by the customers with varying sentiments. You get what you aim for.

Voice of Customer 54

Voice of Customer Workshop 2016 Metrics 54

SurveySensum

JULY 11, 2023

Finally, your burger arrives, perfectly cooked and beautifully presented. This delightful experience, my friend, is what we call customer experience (CX). Here’s how you can do it – Collect relevant customer data to understand their preferences and needs. You leave the restaurant with a big grin on your face.

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

SmartKarrot

OCTOBER 16, 2020

So, what is meant by the term customer attrition? How it is exactly measured? What is Customer Attrition? How to measure the Customer Attrition Rate? How harmful is Customer Attrition? How to reduce Customer Attrition? What is Customer Attrition? How to measure the Customer Attrition Rate?

Measurement 10

Measurement Return on Investment ROI 2020 10

Thematic

NOVEMBER 13, 2018

So, knowing what your customers think about your customer experience and products/services, and how to improve them, is key. Or, if customers say that they love the environment or design of the mall itself, the action could be to use this finding in the marketing material to attract more customers who care about this.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

SurveySparrow

APRIL 11, 2021

It puts them in a difficult situation where they have to say ‘No’ at the end of a long drawn presentation or demo. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. .

Social Media 98

Social Media Metrics Webinar Demo 98

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more.

Customer Journey 70

Customer Journey Insights NPS Banking 70

ChurnZero

JULY 9, 2020

For tactical-oriented webinars that show how to use functionality, measuring their impact is rather straightforward with product usage data. After watching the webinar, did the customer’s feature or overall product adoption increase? How do you decide if a customer is the right fit? Customer Success Around the Web.

Marketing 64

Marketing Webinar Reference Events 64

LiveChat

DECEMBER 5, 2017

I bet you are doing a great job measuring your business success. Among others, ROI is the essential factor to focus on while evaluating your overall performance. In fact, building better relationships with your clients actively contributes to improving ROI. And this is precisely where customer lifetime value comes in.

E Commerce 45

E Commerce ROI Measurement Metrics 45

BirdEye

MARCH 24, 2023

Network with the people in your target market to nurture leads and acquire new customers. These events present ample opportunities to meet potential customers up and close and interact with them. Advertising Advertising can increase brand visibility and grow your customer base.

2023 98

2023 Return on Investment Social Media Sales 98

Lithium

DECEMBER 10, 2019

Perceived by many as an implicit endorsement of Kaerpernick’s values, this decision had the effect of alienating many people within Nike’s customer base, whose values did not align with those of the campaign. To learn how you can measure these and other outcomes of engagement, read our tipsheet, Proving the ROI of Customer Engagement.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

Lithium

DECEMBER 5, 2019

Perceived by many as an implicit endorsement of Kaerpernick’s values, this decision had the effect of alienating many people within Nike’s customer base, whose values did not align with those of the campaign. To learn how you can measure these and other outcomes of engagement, read our tipsheet, Proving the ROI of Customer Engagement.

Customer Engagement 52

Customer Engagement Engagement ROI Events 52

ProProfs Chat

JANUARY 7, 2021

This question can help you gauge the return on investment (ROI) of all your marketing efforts. If customers have been using your products for years, then congratulations, you have successfully created a loyal customer base. Another great question that gives you the opportunity to measure customer satisfaction.

Net Promoter Score 59

Net Promoter Score Return on Investment Innovation Social Media 59

SmartKarrot

JANUARY 13, 2023

Share knowledge and socialize customer performance and its results with the rest. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Develop measurable and repeatable best practices and strategies resulting in product adoption, value, and expansion.

Customer Success 19

Customer Success Touchpoint Customer Journey ROI 19

CSM Practice

OCTOBER 10, 2018

Measuring Your Team’s Health. By Andreas Knoefel, Customer Success and Services Executive, Thought Leader, and Author. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

Chattermill

AUGUST 6, 2019

A customer-centric culture: Puts the customer first—this means working to see the world from the customer’s perspective and acknowledging that a business is only as strong as its customer base. Focuses on the wants and needs of the customer, developing products and services based on those wants and needs.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

A customer-centric culture: Puts the customer first—this means working to see the world from the customer’s perspective and acknowledging that a business is only as strong as its customer base. Focuses on the wants and needs of the customer, developing products and services based on those wants and needs.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. Demand performance-based KPIs. This information is easy to collect, and practically useless as a measure of the program’s performance. CUSTOMER FREQUENCY. or just wishing them a pleasant birthday.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

ChurnZero

JUNE 17, 2022

At the same time, your onboarding needs to be fairly intensive so that customers see early success, not only potential. Striking a happy medium between challenging and realistic starts with you measuring the right things, inferring meaning from their output, and using that insight to inform your strategy. Does it provide ROI?

Metrics 98

Metrics Definition Engagement Measurement 98

Currency Alliance

FEBRUARY 10, 2021

But before we dive into what you need to know (and support) in order to create more value for your company and your customers… Acknowledging certain realities helps build a solid foundation for loyalty. Rewarding non-transactional touchpoints increases the customer’s lifetime value. CUSTOMER FREQUENCY.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

CSM Practice

OCTOBER 10, 2018

As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. I answered this call as the builder and leader of Customer Success for Apple , NextLabs and several startups. Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

CSM Practice

OCTOBER 10, 2018

As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. I answered this call as the builder and leader of Customer Success for Apple , NextLabs and several startups. Resources: Resources that you provide for your customer’s success.

Customer Success 49

Customer Success Chief Customer Officer 2019 ROI 49

SmartKarrot

NOVEMBER 4, 2022

Maximize customer’s adoption, develop and measure success goals and address program roadblocks if presented. Build action plans to remediate churn risk, NPS feedback, and to increase reference-ability across the global customer base.

Customer Success 19

Customer Success Leadership ROI Metrics 19

ProProfs Chat

JULY 21, 2020

He believes, “ Your brand is a story unfolding across all customer touchpoints. It is your responsibility to ensure that you are present wherever your customer is. ”. However, not every customer that comes face-to-face with your brand or even purchases from you initially, reaches the final stage due to abandonment and attrition.

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52

Solvvy

AUGUST 22, 2022

Integrating systems, like your CRM, and ensuring your AI solution routes information to the right department can present challenges, particularly if you don’t have resources with technical expertise on your staff. . To see the most ROI from the solution, you need to monitor its performance. . System integration issues.

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. Our customer base was evolving and as we moved upmarket, MRR continued to grow, which meant we needed to focus more heavily on outcomes and ensuring that customers achieve their ROI.

Customer Success 0

Customer Success B2C NPS E-support 0

Currency Alliance

DECEMBER 17, 2019

This has mostly been via low-investment, tactical approaches that increase ROI, and educate the C-suite regarding long-term strategic value. Top priorities remain: getting all your customer data in one enterprise CRM. being present at more stages in the customer journey. >Data management: apply modern tools.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64