InMoment XI

MARCH 20, 2024

In the midst of a financial industry crisis, Metro Bank emerged in 2010 with a bold vision—to create fans, not just customers. They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking 2010 260

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Positive customer experience with employees at your company has a far greater impact on loyalty than does satisfaction with a product or service.

Customer Experience 529

Customer Experience Loyalty Advertising Leadership 529

Think Customers

NOVEMBER 17, 2015

This week, as we recognize and celebrate the 2015 1to1Media Customer Champions, it's a reminder of the communal characteristics that are shared by customer advocates. They place customers at the center of their strategic efforts. They also listen to and act on customer feedback. 1to1Media.com/weblog.

Customer Insights 104

Customer Insights Insights 2015 Customers 104

Think Customers

DECEMBER 14, 2020

Timothy Blank, a vice president at TTEC, recently spoke with Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski about the crucial role practice plays in a sales team’s success. Value your customers. Customer loyalty is absolutely critical,” said Blank, referring to both relationship-building and bottom-line benefits.

Sales 52

Sales Rewards Programs Sports Reference 52

Experience Investigators by 360Connext

MARCH 5, 2024

There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. in both areas.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

ChurnZero

JUNE 7, 2022

Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations. Customer Success teams are essential for retaining customers, improving the customer experience, reducing churn, and boosting other crucial metrics. Ways Customer Success can advocate for itself

Customer Success 52

Customer Success Leadership Customers Metrics 52

InMoment XI

FEBRUARY 16, 2024

Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge of harnessing the full spectrum of customer voices. Surprisingly, a staggering 85% of valuable customer data remains untapped, residing in various teams, systems, and silos.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

Help Scout

AUGUST 22, 2023

Heartwarming stories from customer service professionals about times they received great customer service. Read the full article

Customer Service 52

Customer Service Customers Article 52

InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CloudCherry

DECEMBER 9, 2019

Brand Manager) for Promomash , and one of CloudCherry’s 2019-2020 CX Champions- Sarah Meyerdirk. In this week’s Episode, Sarah shares with us her ‘secret sauce’ to winning over customers (Hint: It has a WHOLE lot to do with culture, and you’ll want to hear her refreshing take on it). That award goes to Samsung. Be sure to listen in.

2019 312

2019 2020 Culture Brands 312

Clarabridge

AUGUST 10, 2017

Forrester data shows that 72% of businesses say improving Customer Experience (CX) is their top priority. In order to ensure a customer experience program has a strong foundation, companies need a customer experience champion. What is a Customer Experience (CX) Champion? Figure out their preferences.

Customer Experience 49

Customer Experience Contact Center Customer Centricity Customer Experience Management 49

Experience Investigators by 360Connext

JANUARY 16, 2024

Could transforming your organization into a customer-first powerhouse be the key to unlocking unprecedented growth and loyalty? On this episode of Experience Action, Jeannie Walters engages with a truly insightful listener question, exploring how to permeate a customer-first mindset throughout every leadership tier. Let’s talk!

Customer Experience 143

Customer Experience Leadership Customer Journey Loyalty 143

Think Customers

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations.

2014 70

2014 2004 Events Loyalty 70

Wootric

SEPTEMBER 18, 2019

With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at scale. The CXInsight product analyzes each comment in the context of industry and customer terminology. New product highlights: Machine Learning Insight Across CX Data Sources.

Insights 40

Insights Net Promoter Score Customer Experience E Commerce 40

Clarabridge

JULY 20, 2017

Show us how you’re delivering state-of-the-art customer experiences! We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CXC) awards – Europe. Award winners belong to an exclusive circle of leaders and innovators in customer experience.

2017 40

2017 Customer Experience Multi-Channel 2018 40

ChurnZero

APRIL 1, 2024

When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. Customer success is one of the most impactful teams on the post-sale experience. Customer success teams play a strategic role in driving product adoption.

B2B 92

B2B Reference Customer Success Customers 92

Experience Investigators by 360Connext

JANUARY 5, 2022

Your company has surpassed its annual goals for customer retention, referrals, and satisfaction. C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You started by defining what customer experience success meant to your organization. . How did this happen?

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

Clarabridge

FEBRUARY 23, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. This is your chance to shine a light on all that you’re doing to put the customer first. Who can apply? What’s in it for you? 3- Get some solid PR. 3- Get some solid PR.

2017 49

2017 Customer Experience Hotels Airlines 49

CloudCherry

MARCH 14, 2019

At CloudCherry, we believe customers are our backbone and value employees and influencers who make customers their top priority. The CX Champion Contest was all about nominating the best CX superheroes who go above and beyond their limits to surprise the customer and make them feel happy about the brand or business.

Hospitality 236

Hospitality 2007 Insurance B2C 236

Think Customers

JUNE 19, 2016

It brings me great pleasure to announce the call for entries for our annual Customer Champions Awards is open. Every year for the past 12 years, 1to1 Media has honored individuals at companies who go above and beyond for customers and employees.

Blog 49

Blog Customers Customer Engagement Loyalty 49

Clarabridge

FEBRUARY 21, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. This is your chance to shine a light on all that you’re doing to put the customer first. Who can apply? What’s in it for you? 3- Get some solid PR. 3- Get some solid PR.

2017 40

2017 Customer Experience Hotels Airlines 40

Thematic

FEBRUARY 13, 2019

I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” Beth Zampieri (Client / Customer Experience Leader).

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

2024 60

2024 Contact Center Presentation Blog 60

Wootric

AUGUST 22, 2019

Now more than ever companies must listen and respond to customer feedback. Positive customer experience not only wins you loyal customers but also brand advocates. On the other hand, a single bad experience can mean that customer loyalty takes a hit. . Voice of customer feedback programs are challenging.

Customer Experience Management 45

Customer Experience Management Net Promoter Score Customer Experience Management 45

CloudCherry

MARCH 14, 2019

At CloudCherry, we believe customers are our backbone and value employees and influencers who make customers their top priority. The CX Champion Contest was all about nominating the best CX superheroes who go above and beyond their limits to surprise the customer and make them feel happy about the brand or business.

Hospitality 210

Hospitality 2007 Insurance B2C 210

Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. QUI Customer Experience Strategies from the Pandemic.

Customer Experience 190

Customer Experience Hospitality Airlines Hotels 190

InMoment XI

OCTOBER 11, 2013

What does it take to be a champion? Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results.

2013 200

2013 Banking Article Customers 200

InMoment XI

OCTOBER 11, 2013

What does it take to be a champion? Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results.

2013 200

2013 Banking Article Customers 200

InMoment XI

OCTOBER 11, 2013

What does it take to be a champion? Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results.

2013 200

2013 Banking Article Customers 200

CloudCherry

NOVEMBER 25, 2019

Who doesn’t want to be a Champion? And, in this week’s episode of ‘The Sweets of CX’ , you’ll have the opportunity to do just that, as we focus on a day in the life of CX Champion, Assistant VP of Member Experience at Clearview Federal Credit Union , and our honored guest – the truly spectacular Janet Preteroti. Learn from one.

CEM 195

CEM 2019 2020 Banking 195

CloudCherry

NOVEMBER 11, 2019

So, what makes a true CX Champion? Eric Ullman of CX Alchemy defines it as, “someone who lives and breathes Customer Experience.” Eric Ullman of CX Alchemy defines it as, “someone who lives and breathes Customer Experience.” A CX Champion- no matter their title- finds ways to literally advocate for the customer on their behalf.

2019 150

2019 2020 Demo Connections 150

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. She is a force to be reckoned with as a writer and speaker on customer experience.

2023 207

2023 Contact Center Leadership Hospitality 207

Beyond Philosophy

OCTOBER 28, 2021

Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . Maybe it is. So, What’s the Problem?

Customer Experience 97

Customer Experience Net Promoter Score Insurance Leadership 97

Experience Investigators by 360Connext

JANUARY 10, 2023

Customers are happier than they’ve ever been , and you know that because their feedback shows it. Employees are engaged in not just the idea of customer experience , but in their role as an important part of it. Leaders are working closely across the organization for the goals around a seamless, constantly improving customer journey.

2023 143

2023 Customer Journey Mapping Customer Experience Customer Journey 143

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. My Comment: Customer Experience (CX) doesn’t have to be complicated.

2024 78

2024 Article Customer Service E Commerce 78

Gainsight

JUNE 29, 2022

The same is true for your relationship with your customers. Of all of the moments of truth along your customer journey, the onboarding process might be the most impactful on customers’ long-term success. Documenting the steps for a successful deployment will empower your team members to own the moment and thrill your customers.

Social Media 81

Social Media Document Sales Customers 81

Experience Investigators by 360Connext

MARCH 3, 2020

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. And yet, 86% of senior-level marketers believe it’s very important to create a cohesive customer journey. Yes, some things will work out, but many things will not.

Customer Journey Mapping 250

Customer Journey Mapping Customer Journey Innovation Touchpoint 250