NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand.

Insights 52

Insights Brands Marketing 2026 52

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. Q2: Why is it important to measure social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

Social Media 98

Social Media Entertainment Brands Events 98

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. Pick the best social media platforms for your goals 4. with your goals 2.

Social Media 52

Social Media B2C B2B Measurement 52

NetBase

APRIL 8, 2020

A quick search for “brunch” on social media will lead you to pages upon pages of posts of people sharing their experiences with lavish brunch dining. Regardless of where they were on the experience spending spectrum, all of that came to a halt just a couple of days later. So, what does this all mean for your brand?

Social Media 98

Social Media Healthcare Entertainment Travel 98

BirdEye

NOVEMBER 28, 2023

So, for restaurants, keeping an eye on reviews, quickly fixing any issues, and encouraging happy customers to spread the word are key to bringing in new diners and keeping those tables filled. In any sector where public opinions matter, managing reputation is essential for building trust and watching your business grow.

Management 57

Management E Commerce Healthcare Hospitality 57

BirdEye

OCTOBER 16, 2020

Here are a couple of tips to make sure that your experience is worth raving about. These days, customers’ attention spans are short. Magazines in waiting often are not enough to keep customers entertained. Instead, many dealerships are getting creative in capturing customer interest. Improve your waiting area.

Customer Experience 98

Customer Experience Magazine Reference Entertainment 98

NetBase

MAY 30, 2019

Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Though social media and social analytics are hardly new, less than 40% of CX professionals use social listening tools to understand their target consumers. Restaurant.

Hospitality 56

Hospitality Consumers Social Media 2019 56

NetBase

DECEMBER 3, 2019

. Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. Why, then, are brands failing to make the most of this insight? Why are very obvious customer needs and wants left unmet in many categories? The 2019 Consumer Experience Analytics Report: EMEA has answers!

2019 52

2019 Entertainment Insights Social Media 52

BirdEye

APRIL 19, 2023

Social media management Many companies need help when it comes to social media, especially with the number of platforms available. But, you don’t need to be a TikTok star or Instagram influencer to be able to navigate the business side of social media. So if you can’t beat them, join them.

2023 97

2023 Social Media Consulting Events 97

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Demo 52

BirdEye

APRIL 5, 2023

You might also consider reserving social media accounts with your business name just in case. Use their insights to refine your selection and pick a name that resonates with your target audience. Consider using buzzwords that reflect your company’s core values or mission when coming up with your media company name ideas.

Government 98

Government Social Media Consulting Brands 98

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. We’ll also give you some best posting practices to keep your brand’s engagement rates high on any social media platform.

Social Media 52

Social Media Engagement Events B2C 52

Pink Guava

JANUARY 28, 2019

The web based entertainment/content based business is catching up with traditional theatres shutting their shop. 2) Interact and Seek feedback from all stakeholders including Customers It is one of the most effective methods to understand your customers better. It is easier to retain a customer than to attract a new one.

Customer Journey Mapping 40

Customer Journey Mapping E Commerce E-support Customer Journey 40

Qualtrics

FEBRUARY 16, 2021

One way to do this is through guest satisfaction - measurement is not the goal here, taking action on the insights is. By measuring guest satisfaction you can find areas along the guest’s journey that need improving - and then take appropriate steps to improve those experiences. Technology is improving the guest digital experience.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. Social media algorithms are complex, with various factors influencing engagement across platforms. Everyone is on Twitter (currently X), making it crucial to step up your Twitter game.

Social Media 57

Social Media Automotive Healthcare Hospitality 57

BirdEye

DECEMBER 30, 2023

With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. This real-time customer engagement makes the platform perfect for keeping your finger on the pulse and staying connected with your audience.

Social Media 109

Social Media Advertising E Commerce Tourism 109

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Data collected from the programs can offer competitive opportunities.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

OCTOBER 27, 2023

Looking for a quick answer to what those 10 customer acquisition strategies are? Get active on social media marketing 5. Aim for more customer reviews 7. Repeat customers will improve sales and increase your revenue. Offer referrals Referrals are a quick way to increase your customer base. Offer referrals 3.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

BirdEye

DECEMBER 8, 2023

Actively generate and manage reviews 3. Leverage social media platforms 4. Personalize your review replies with AI Monitor reviews on 200+ sites Translate reviews into English and translate your response in your customer’s language. Drives revenue growth efficiently. Optimize your website for local search 2. Rebranding?

Marketing 57

Marketing Social Media Advertising B2B 57

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge is the only platform that can easily connect to all sources of customer feedback and analyze it in aggregate. Clarabridge.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

Social Media 98

Social Media Entertainment Webinar White Paper 98

SmartKarrot

SEPTEMBER 24, 2021

But the profound changes that we are observing in the B2B customer experience management will only make B2B organizations toughen up. Use Multi-Format Content for Effective B2B Customer Experience Management. Use Omnichannel Customer Experience as a Key to Enhance Your B2B Customer Journey.

B2B 11

B2B Customer Experience Multi-Channel Events 11

BirdEye

JULY 27, 2023

Provide the opportunity for patients to leave reviews and specifically seek out these reviews during and at the end of the customer journey. Utilize social media As of 2023, Facebook has 2.95 Equally important is learning which digital marketing channels patients use, including social media.

2023 52

2023 Marketing Social Media Healthcare 52

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. BirdAI Content, mainly social media content, often demands a constant presence.

2024 57

2024 Social Media Multi-Channel E-support 57