ShepHyken

DECEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results.

Article 142

Article 2020 Customer Service Loyalty Programs 142

ShepHyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. SmartBrief) Frontline service employees are often a consumer’s first human interaction with a company. Follow on Twitter: @Hyken.

Article 71

Article 2022 Customer Service B2C 71

ShepHyken

JANUARY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. AI improves field service quality and customer experience by Vala Afshar (ZDNET) Research shows that 80% of high performing field service organizations use artificial intelligence. It’s a win-win.

Article 48

Article 2023 Customer Service Contact Center 48

ShepHyken

OCTOBER 31, 2016

Each week I read a number of customer service articles from various online resources. 13 Haunting Customer Service Statistics by Tricia Morris. Microsoft) Here are 13 haunting (and daunting) customer service statistics that are keeping brands, and especially CSRs, up at night.

2016 124

2016 Article Customer Service Hotels 124

ShepHyken

OCTOBER 5, 2020

Each week I read a number of customer service and customer experience articles from various resources. Forever-Changed Buying Patterns Mean Rethinking Customer Loyalty by Mary Jo Yafchak. Sharpen Technologies) 2020 didn’t cancel National Customer Service Week. by Chip Bell.

2020 66

2020 Article Customer Service Hospitality 66

Micah Solomon

OCTOBER 10, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. The standard level of customer service at most modern companies is reactive. Image that you’re a manager at a hotel.

Leadership 68

Leadership Customer Service Seminar Hospitality 68

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Hospitality 81

Hospitality Blog Hotels Customer Service 81

ProProfs Chat

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. But, with the overwhelming consumer demands and customer expectations, you cannot afford to negate the importance of satisfactory customer services. .

Customer Service 101

Customer Service Social Media Customer Retention Loyalty 101

ShepHyken

APRIL 3, 2017

Each week I read a number of customer service articles from various online resources. Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks. Do they have hotel experience?

2017 76

2017 Article Social Media Customer Service 76

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web.

2016 81

2016 Article Customer Service Loyalty Programs 81

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. (The 2017 Customer Service Expectations Survey by Gladly.

2017 69

2017 Article Customer Service Customer Service Training 69

ShepHyken

JUNE 6, 2018

Someone recently referenced the book and this famous line, and it made me think about how customers are treated. Are all customers equal? Loyalty programs promote perks, rewards, elite status and more, which might suggest that not all customers are equal. But, what about when it comes to customer service?

Airlines 97

Airlines Hotels Loyalty Programs Loyalty 97

Bold360

NOVEMBER 28, 2018

Service that succeeds in meeting the baseline expectations of your customers– what I call satisfactory customer service–consists of four elements. Customers tend to be satisfied with a business if they receive, consistently, A defect-free product or service. (I An effective approach for problem resolution.

Customer Service 40

Customer Service Exceptional Customer Service Hotels Travel 40

ShepHyken

MARCH 31, 2020

Customers want three things from a product: they want it to be defect-free, they want it to be timely (when they want it) and above all, they want the people who give it to them to be nice to them. Delivering these three things consistently is what creates customer loyalty. Being nice to your customer doesn’t cost anything.

Hotels 65

Hotels Customer Satisfaction Loyalty Leadership 65

Experience Investigators by 360Connext

SEPTEMBER 11, 2014

Sometimes it’s something small – like the fleeting thought of being a loyal customer and never hearing “thanks” – and sometimes it’s big, like spending the better part of the morning on the phone disputing a hotel charge for 2 rooms when I was only occupying one of them.

Hotels 231

Hotels Social Media Innovation Consulting 231

ShepHyken

MARCH 21, 2017

Diana Oreck on How to Be a Customer Service Rock Star. What lessons can we learn from rock stars in the world of customer service and customer experience, like Ritz-Carlton? In these workshops, attendees are asked, “What is a quality that all customer-focused employees possess?”

Workshop 81

Workshop 2011 2012 Leadership 81

Customer Guru

JANUARY 16, 2018

We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations. Owing to his expertise in Customer Experience Management, he has successfully executed various strategies and actions in order to set up customer-centric organizations across industries in India.

Customer Centricity 110

Customer Centricity Hospitality Management Customer Service 110

ShepHyken

FEBRUARY 22, 2017

Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members. Jordan knows exactly what it takes to acquire these demanding customers. Would that be a dream job?

Sales 90

Sales Hotels Customer Service Training Loyalty 90

ShepHyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. AI improves field service quality and customer experience by Vala Afshar (ZDNET) Research shows that 80% of high performing field service organizations use artificial intelligence. It’s a win-win.

2023 14

2023 Article Customer Service Contact Center 14

SurveySparrow

OCTOBER 13, 2023

Imagine you run an online store, and seek customer feedback about their shopping experience. After collecting feedback, it is carefully analyzed to identify areas for improvement, such as website user interface, product offerings, and customer service protocols. They address customer concerns promptly.

Feedback 52

Feedback E Commerce Social Media E-support 52

Steve DiGioia

DECEMBER 5, 2016

Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. As some companies grow, they purposely change their shift from customer focused to bottom line focused. Keep focused on the people. I like the idea of a Customer Room proposed by Jeanne Bliss.

Culture 105

Culture Metrics Workshop Hotels 105

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.

Article 13

Article 2022 Customer Service Rewards Programs 13

BirdEye

NOVEMBER 8, 2023

Use case: Positive reviews on Trustpilot contribute to building a credible online reputation, attracting new customers, and maintaining the loyalty of existing ones, overall improving the business’s search rankings. Authentic reviews for a hotel business help them build credibility, and customers will likely book that place.

Travel 57

Travel Hotels Social Media Healthcare 57

SurveySparrow

JUNE 30, 2023

. #2 Consistency: Consistency is crucial in customer experience design. Customers expect seamless experiences across different channels and touchpoints. Maintaining a consistent brand voice fosters trust and loyalty. #3 Aims to create positive and memorable experiences that foster customer loyalty and advocacy.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Blake Morgan.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Qualtrics

OCTOBER 26, 2015

When I thought about how a simple act of customer service earned my appreciation and loyalty, I realized that it was only possible because the receptionist had the power and flexibility to put me and my needs above everything else. And in the end, it leads to major strides in brand loyalty and retention.

Customer Experience 45

Customer Experience Hotels Leadership Customer Focused 45

Clarabridge

MAY 10, 2018

From finding and fixing common pain-points to reducing the amount of effort expressed, to identifying self service opportunities and more, CX professionals in the audience were inspired by the opportunities to maximize brand loyalty and drive business. From Customer-Focused to Customer-Led at USA TODAY.

2008 40

2008 2018 Hotels Customer Service Representative 40

Customers Rock!

OCTOBER 4, 2010

social media and customer loyalty, a very new topic at the time. Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. And say “Customers Rock! Customer World/NACCM Customers 1st. Customers Rock!

Social Media 58

Social Media 2010 Hotels Events 58

Michelli Experience

DECEMBER 2, 2015

Here are a 6 key takeaways: Good Leaders Are Good Followers – Phew, you aren’t alone on a journey of customer experience excellence. Be a student of companies and leaders that are delivering consistently engaging experiences for their customers. Strive not to just be the “best-in-class” – instead strive to be the “best-of-the-best.”

Customer Experience 101

Customer Experience Customer Journey Mapping Leadership Hotels 101

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Michelli Experience

JANUARY 26, 2016

For example, I sought coaching from the founder of the modern day Ritz-Carlton Hotel Company when aspects of my desired legacy required an elevated sense of what it takes to deliver exacting customer service excellence. Actively seek the guidance of others who are experts in the area you wish to master.

Leadership 60

Leadership Automotive Hotels Culture 60

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. My Comment: Do your customers open your emails to them?

Article 150

Article 2021 Customer Service Loyalty Programs 150

Michelli Experience

APRIL 27, 2016

As a professional speaker, I envisioned possible stage benefits from learning improvisational comedy skills but I hadn’t appreciated the benefits that improv training would provide me in my role as a leader or as a consultant charged with helping organizations increase the quality of experiences they provided to their customers.

Hotels 45

Hotels Consulting Books Employee Experience 45

ProProfs Chat

DECEMBER 12, 2019

And, the one thing that many company’s fail to research upon is customer service quotes. Reading about popular customer service quotes gives you a basic idea of what is trending in today’s era and makes you realize what you need to do to offer delightful customer service. Customer Service Quotes.

Customer Service 80

Customer Service Customer Experience Advertising Customers 80

Kustomer

MAY 26, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by Shep Hyken to discuss his book, The Cult of the Customer and the different phases of customer experience. Shep Hyken is a customer service expert and has spent 37 years in the industry.

Books 52

Books Customers Definition Customer Service 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132