Resolve Escalations and Deepen Customer Relationships with Totango’s New SuccessBLOC
Totango
JUNE 15, 2022
When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. Customers want to feel valued, and if an organization is not meeting their needs promptly and satisfactorily, it can lead to frustration, and eventually, to churn.
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