Education Services Group

JANUARY 25, 2023

That’s why Sales get nice things because somebody has ascribed, leadership, they’ve ascribed the revenue number to that person, and then they get resources to hit that revenue number. Watch the recording of this webinar to catch up on the full conversation! The post Webinar Q&A Recap: Is CS the Next Frontier of AI?

Webinar 52

Webinar Sales Customer Success Insights 52

Think Customers

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. The quick wins are not sufficient to remove the pebble in the customer’s shoe,” Hunsaker said.

Chief Customer Officer 52

Chief Customer Officer Webinar ROI Customer Expectations 52

Education Services Group

JUNE 22, 2022

Speaker: Joanel Bernardo, VP of Customer Success at Sunstone Partners. In this month’s Customer Success Unlocked webinar, Joanel Bernardo joined Marley Wagner and Peter Armaly to share her insights and advice for leaders who sit at the apex of Customer Success and Private Equity. .

Webinar 52

Webinar Customer Success Customers Leadership 52

Education Services Group

FEBRUARY 25, 2022

Speakers: Perry Monaco , Head of SMB & Scaled Customer Success at LinkedIn & Jim Mercer , Global Head of Customer Success at Zoom. Very relevant for me in the last year, as it relates to some recent hires that I’ve made on my own direct leadership team.

Webinar 52

Webinar Customer Success Leadership Definition 52

Gainsight

SEPTEMBER 22, 2023

Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar? Thought Leadership Think of any well-established company.

Competitive Advantage 52

Competitive Advantage Leadership Webinar NPS 52

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 126

Communication Webinar Metrics Customer Retention 126

ClientSuccess

SEPTEMBER 26, 2019

Doing so will make you a better customer success professional and set you apart as a trusted advisor who builds relationships that last. For additional insights, download one of these valuable resources: Webinar: Why Continuous Onboarding is Critical for Your Business. eBook: The Ultimate Guide to SaaS Customer Success Metrics.

Customer Retention 49

Customer Retention Net Promoter Score Metrics Customer Success 49

Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

CEM 126

CEM Books Webinar Leadership 126

ClientSuccess

JANUARY 10, 2020

From the customer side, onboarding typically involves hours or even days of training, meeting new team members, and trying to figure out why a leadership team even invested in a new solution to begin with. . Simply put, when onboarding teams and customers aren’t on the same page, these situations typically don’t end very promising.

Webinar 65

Webinar Metrics Customer Relationship Management Leadership 65

ClientSuccess

JANUARY 10, 2020

From the customer side, onboarding typically involves hours or even days of training, meeting new team members, and trying to figure out why a leadership team even invested in a new solution to begin with. . Simply put, when onboarding teams and customers aren’t on the same page, these situations typically don’t end very promising.

Webinar 64

Webinar Metrics Customer Relationship Management Leadership 64

ChurnZero

JANUARY 28, 2020

That’s why we created this guide on selling Customer Success Software to the C-Suite to arm you with: Ways to overcome the 13 most common leadership objections. How-to’s on building a convincing argument for Customer Success software. Get your ‘yes’ to Customer Success!

Webinar 64

Webinar B2C B2B Customer Retention 64

One Millimeter Mindset

NOVEMBER 17, 2020

Consequently, they differentiate you from the noise of commoditized professionalism they receive via Inboxes, webinars or training. How do you liberate yourself from today’s noise to take your invited and trusted seat at the leadership table, tomorrow? Because your clients see and hear you differently. Delivered virtually or in-person.

Leadership 78

Leadership Webinar Presentation Innovation 78

ClientSuccess

AUGUST 17, 2022

But, the longer a customer is in a partnership with an organization, the more likely they will get to know your team, product, and company and build a loyal relationship. . Simply put, you cannot have customer loyalty without customer retention and improve customer retention without loyal customer relationships.

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Loyalty Customer Retention Customer Relationships Webinar 82

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

ClientSuccess

NOVEMBER 2, 2022

SaaS organizations are focusing more on maintaining and cultivating long-term customer relationships than ever before, and CSMs are at the forefront of these efforts. Here are some tips that can help your customer success team boost customer retention and reduce churn: 1. The post Ready to Boost Customer Retention?

Customer Retention 70

Customer Retention Customer Satisfaction Webinar NPS 70

ChurnZero

JANUARY 10, 2020

Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020. For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. .

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

ClientSuccess

JULY 13, 2022

If one were to take an informal poll of CSMs asking what their number one goal with customers is, a majority would probably answer something along the lines of “keep my customers happy.” After all, what do happy customers mean? Happy customers have a personal bond with their vendor organization and their CSMs.

Loyalty 78

Loyalty Roadmap Customer Retention Webinar 78

ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Increase the Value of Customer Success with Operations. Customer Success Around the Web.

Customer Success 80

Customer Success Metrics Leadership Customer Retention 80

ClientSuccess

JUNE 8, 2022

You can get more insight on preventing customer churn and developing an end-to-end customer lifecycle focused on growth with these additional resources from ClientSuccess : Webinar: Churn Probability Score – How to Recognize Risks and Predict Customer Success. Toolkit: Churn Management Toolkit.

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

ClientSuccess

FEBRUARY 22, 2023

This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience. The success of customer success is typically measured by metrics such as customer retention rate, upsell/cross-sell revenue, and customer satisfaction scores.

Customer Success 70

Customer Success Customer Satisfaction Customer Service Representative Webinar 70

ClientSuccess

JUNE 22, 2022

With strategies to build trust and communication working hand in hand, CSMs can confidently work towards building long-term, retention-based relationships with customers. Building customer loyalty doesn’t happen overnight, which is why we have the resources and tools you need to succeed. Want to learn more?

Loyalty 52

Loyalty Customer Relationships Customer Retention Webinar 52

Oracle

FEBRUARY 5, 2019

Customer experience (CX) is having a moment. More attention and more resources are flowing as organizations realize that CX just may be the centerpiece of their master plan for customer acquisition AND customer retention (not to mention employee satisfaction). What tops my CX list this year is focusing on LEADERSHIP.

2019 92

2019 Customer Experience Leadership Webinar 92

Beyond Philosophy

JULY 14, 2015

This method is not the way to set up a relationship that is open and honest with your current and future customers. 2: Your Customer retention plan includes penalties or fines if they want to end the relationship. Ricoh – How We Moved Our Loyalty Score by 34 Points in 30 Months Webinar .

Customer Relationships 146

Customer Relationships Net Promoter Score Customer Centricity Webinar 146

SurveySensum

APRIL 1, 2024

Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention. When customers trust a startup, they are more likely to make repeat purchases and become long-term patrons. Let’s get started!

Brands 52

Brands Social Media Feedback Loyalty 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. She has become the “go-to” person for building the ultimate Customer Success model. Upcoming Webinar.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

ClientSuccess

JANUARY 25, 2021

This initiative can work as a joint project between customer success, product, and marketing where a customer can have access to beta features and then give feedback which is then passed to marketing to develop content and material to take the new functionality to market. Conferences and Webinars.

Customer Retention 81

Customer Retention Customer Success Marketing Webinar 81

ChurnZero

JUNE 21, 2019

Yet the amount of focus that leadership places on new business revenue is disproportionate to the amount of focus placed on existing customer revenue. A widespread obsession with customer acquisition leaves companies blind to the pool of revenue opportunity within customer retention. Upcoming Webinar.

Webinar 73

Webinar Measurement Customer Success Metrics 73

ChurnZero

MARCH 3, 2020

Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR. The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is planning on hosting twenty-four RYG Leadership Hour events in 2020.

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

JUNE 7, 2019

George Boyar, Head of Customer Success, Mentor Collective. Stay tuned for our next Customer Success professional spotlight! Upcoming Webinar. Companies work hard to attract and win their customers. Simply, it’s much easier to turn a customer into a bigger customer than it is to turn a lead into a new customer.

Customer Success 73

Customer Success B2B Webinar Consulting 73

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Insights 52

Insights Customer Experience Metrics NPS 52

ChurnZero

APRIL 5, 2019

This week , we hosted a RYG Leadership Hour in Atlanta. RYG, which stands for red, yellow, green, (health scores) is all about your customers a nd their success. Wondering how to take your red and yellow customers and transform them into your biggest cheerleaders? RYG |Leadership Hour ?in Upcoming Webinar.

Customer Success 40

Customer Success Customer Centricity Leadership Webinar 40

SmartKarrot

APRIL 15, 2022

Lead and continue to evolve a world-class Customer Success team by developing leaders, empower the team with playbooks, etc., Be the voice of the customer and advocate to product team. Present data, findings, results, and recommendations to leadership. Be responsible for customer retention. Apply here: [link].

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

CustomerSuccessBox

OCTOBER 4, 2018

However, since it is a comparatively new field, there are many different ideas, thoughts on how one should be building a customer success team so that it can have a big impact on the bottom-line. The customer. Customer success helps in customer retention. Let us start with a quote. There is only one boss.

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Customer Success Customer Retention Financial Customers 77

ClientSuccess

OCTOBER 8, 2019

In the Software-as-a-Service (SaaS) space, it’s important to follow the right data points in order to make smart, customer focused decisions. 1: Customer Retention Rate. Your sales team will tell you: getting new customers can be difficult. Tip: Struggling with improving your customer retention?

Metrics 49

Metrics Net Promoter Score NPS Customer Retention 49

ChurnZero

DECEMBER 29, 2020

To help CCOs hone their focus and avoid the dangers of fixating on irrelevant or flawed metrics, we asked ChurnZero’s CCO Abby Hammer about the Customer Success metrics she cares most about and why. 5 Ways to Reduce Churn by Delivering a Consistent Customer Experience. 7 Trust-Building Tactics to Increase Customer Loyalty.

2020 98

2020 Blog 2021 Chief Customer Officer 98

ClientSuccess

NOVEMBER 15, 2022

This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1. Understand Your Customers’ Goals and KPIs. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

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Customer Success Magazine Culture Social Media 74