Retently
APRIL 6, 2022
Ecommerce & Retail has experienced a good boost in their scores as well, given the fact that COVID limitations have turned customer attention to the online, challenging the industry to keep up with customer expectations and a bigger demand. . Hence, a score below 50 speaks of poor customer satisfaction that needs immediate action.
CSM Practice
APRIL 16, 2019
In this blog, I’m going to share best practices and proven tactics to help your company increase new business deals, accelerate your sales cycle and increase net retention rate using best of breed advocacy playbooks for Customer Success teams. In the customer success word we use the term “advocate” to define a customer who t?lk?
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Totango
JUNE 17, 2021
Customer segmentation is a method of customizing customer interactions by dividing customers into categories based on specific characteristics. You can segment customers based on virtually any characteristic or behavior, including: User demographics. What Are the Different Ways You Can Segment Your Customers?
Totango
AUGUST 14, 2020
In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels. Creating Better Customers, by Definition.
ChurnZero
SEPTEMBER 28, 2022
In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.
CustomerSuccessBox
AUGUST 25, 2022
Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. There are some esteemed CS events lined up in the next few months that you should definitely attend. Customer Success Festival. Location: Bespoke 845, Market Street, San Francisco. There we go!
Customer Bliss
DECEMBER 20, 2016
Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great” ), was quite interesting. At Lifesize, she was initially VP of Customer Care. Amy definitely does.)
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