SmartKarrot

DECEMBER 14, 2022

Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. Defines processes for customer success set objectives (OKRs).

Customer Success 19

Customer Success Roadmap Document Customers 19

SmartKarrot

SEPTEMBER 20, 2022

Role: Director, Customer Success – West Location: Remote, United States Organization: UiPath As a Director of Customer Success, you will be responsible for the execution of the UiPath GTM strategy to ensure over-achievement of the revenue targets and business objectives.

Customer Success 19

Customer Success Document Roadmap Leadership 19

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Roadmap Consulting Financial 19

Amity

OCTOBER 12, 2017

After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run. You really need to approach Customer Success with the mindset that your work is never done. The Cycle of Customer Success. Customer Journey.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers.

Metrics 52

Metrics 2014 Customer Success Financial 52

CSM Magazine

FEBRUARY 1, 2022

“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie.

2022 52

2022 2021 Roadmap 2020 52

CSM Practice

JANUARY 1, 2017

In the technology industry, customer success management is developing into a vital department. Setting up a customer program involves ensuring the success of your customers and, thereby, keeping them as customers for the long term. This group of people is called Customer Success.

Customer Success 58

Customer Success Metrics E-support Customers 58

Amity

OCTOBER 12, 2017

After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run. You really need to approach Customer Success with the mindset that your work is never done. The Cycle of Customer Success. Customer Journey.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

SmartKarrot

OCTOBER 28, 2020

Nonetheless, transparency, easy accessibility, and free communication can pave the way to a seamless customer experience. Better yet, redeem yourself with an effective customer success workflow that puts the troubles at bay. It is just about right to invest in an excellent customer success team. Source: Unsplash.

Customer Success 20

Customer Success Net Promoter Score Roadmap Metrics 20

West Monroe

APRIL 9, 2023

Where to play The model begins with a comprehensive, multi-pronged analysis that takes the product, market, technology, and financial objectives into account. Tech players should prioritize and target opportunities based on each potential deal’s financial and strategic attractiveness.

Leadership 52

Leadership Customer Centricity Financial Roadmap 52

West Monroe

APRIL 9, 2023

Where to play The model begins with a comprehensive, multi-pronged analysis that takes the product, market, technology, and financial objectives into account. Tech players should prioritize and target opportunities based on each potential deal’s financial and strategic attractiveness.

Leadership 52

Leadership Customer Centricity Financial Roadmap 52

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. The demand for Program Managers in Customer Success was a quiet undertone in almost every session but was specifically evident on the CS Operations side of the house. The future of customer engagement.

Interaction 52

Interaction 2022 Multi-Channel Customer Success 52

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers.

Metrics 52

Metrics 2014 Customer Success Measurement 52

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers.

Metrics 52

Metrics 2014 Measurement Blog 52

West Monroe

APRIL 9, 2023

Where to play The model begins with a comprehensive, multi-pronged analysis that takes the product, market, technology, and financial objectives into account. Tech players should prioritize and target opportunities based on each potential deal’s financial and strategic attractiveness.

Leadership 40

Leadership Customer Centricity Financial Roadmap 40

Gainsight

JULY 11, 2023

Staging Our Next Act Though our growth was solid and steady, and by all operational and financial metrics, we were making significant progress, my leadership team knew we could accelerate. Our vision is to elevate customer education into a mission-critical function at every company and build the #1 platform in the category.

2023 40

2023 Leadership 2012 2010 40

Solvvy

JULY 13, 2022

As companies strive to make the customer experience more personal and empathetic, could the answer be customer service automation? With the right technology and tools, the answer is yes. Customer service automation can help you overcome other customer support challenges. For example: Customer Self-Service.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

SmartKarrot

JANUARY 6, 2021

Role: VP, Customer Success Location: Greater Minneapolis-St. Get alignment with ELT, Sales, Marketing, Product, and Finance around Customer Success strategy and execution. Enable and hold team accountable for identifying and developing upsell opportunities that solve new problems and deliver new value for customers.

Customer Success 10

Customer Success Roadmap Customers Customer Centricity 10

ChurnZero

JUNE 14, 2023

For subscription businesses, the focus is clear: retaining customers. Older research from Fred Reichheld of Bain & Company showed that, in financial services, “a 5% increase in customer retention produces more than a 25% increase in profit.” When choosing your platform, think beyond your customer success team.

2023 52

2023 Customer Success Competitive Advantage Roadmap 52

SmartKarrot

MARCH 17, 2021

Role: Director of Customer Success Location: Chicago, IL, US Organization: 1WorldSync As a Director of Customer Success, you will manage and help build all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Apply here: [link].

Customer Success 10

Customer Success Roadmap Customer Satisfaction Customers 10

Gainsight

OCTOBER 22, 2018

Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product. The acquisition makes Gainsight the only company to help subscription businesses maximize retention through Customer Success and Product Management. Click here!

Roadmap 40

Roadmap Financial Customer Success Government 40

West Monroe

JUNE 19, 2019

The right partner can help navigate the complexities of integrations, emerging products, commerce, platform, and change management that comes with any technology implementation. Forrester defines the Salesforce implementation services market as: Service providers that can help Salesforce customers successfully implement Salesforce solutions.

2019 40

2019 Roadmap Consulting Financial 40

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends. What are my profitable and unprofitable customers/products/services?

2023 52

2023 Demo Innovation Entertainment 52

ChurnZero

MARCH 31, 2023

The purpose of a Customer Success team is to help a company’s customers get the most value out of its product. The hypothesis is, if a customer maximizes the obtainable value, they will remain loyal and spend more with the company. A Customer Success team has the time and resources to respond this way.

Customer Success 98

Customer Success Net Promoter Score 2022 Sales 98

Solvvy

OCTOBER 25, 2022

While overall satisfaction provides insights into customer loyalty and future purchases, it also gives you an idea of the “brand ambassadors” engaged in word-of-mouth marketing. . Customer Satisfaction Index vs. Customer Satisfaction Score. Financial services, 90%. Technology, 94%.

Customer Satisfaction 62

Customer Satisfaction Measurement NPS Metrics 62

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

Chief Customer Officer 10

Chief Customer Officer Customer Success Customer Centricity Net Promoter Score 10

Amity

JANUARY 23, 2019

At some point during your career working for a SaaS business, you will unfortunately come across a situation where the client wants a financial compensation. The reasons for this can come from a number of places, but often come from failure in the technology that has caused financial stress to the client. Off-Site Immersion.

Financial 60

Financial Hospitality Roadmap Events 60

Alida

SEPTEMBER 22, 2016

During the product keynote, Divesh Sisodraker, president and chief product officer at Vision Critical, and Kobi Ofir, chief technology officer at Vision Critical, shared updates on new features in Sparq that will help companies engage more meaningfully with their customers. . — Amanda White (@iamAMLW) September 20, 2016.

2016 267

2016 Innovation Marketing Insights 267

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Through customer stories, Lyle also highlighted a few major trends that continue to gain momentum – E1 9.2 through at least 2030. Migrating Away from I-Series, Upgrading from 8.12

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Through customer stories, Lyle also highlighted a few major trends that continue to gain momentum – E1 9.2 through at least 2030. Migrating Away from I-Series, Upgrading from 8.12

2030 40

2030 Presentation Innovation User Experience 40

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Demo 52

Demo Innovation Roadmap Events 52

ChurnZero

MARCH 22, 2023

During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. The post Facing economic challenges in Customer Success?

Customer Success 97

Customer Success Touchpoint Financial Customer Journey 97

delighted

DECEMBER 10, 2019

We all know that happy, repeat customers and product satisfaction benefit the health and success of a business — but by how much? In that case, showing the opportunity for financial return with 3rd-party statistics like the ones below can help stakeholders see the potential of a CX program: Retail customers who are promoters spend 3.5-4x

ROI 40

ROI Measurement Customer Experience Metrics 40

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. Companies are investing more in customer success. How do we know?

Customer Success 13

Customer Success Customer Centricity Healthcare Events 13

CustomerSuccessBox

FEBRUARY 14, 2019

The searches for the keyword ‘ Role of a Customer Success Manager ’ have been increasing since the last few years. As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially. Why is it so?

Customer Success 67

Customer Success Management Webinar Customers 67

SmartKarrot

JUNE 28, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: Contemporary Staffing Solutions As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 3

Customer Success Roadmap Sales Customers 3

ChurnZero

MARCH 22, 2023

During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. The post Facing economic challenges in Customer Success?

Customer Success 59

Customer Success Touchpoint Financial Customer Journey 59