Kustomer
AUGUST 26, 2022
Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Podcasts offer listeners the flexibility to tune in and learn about a wide array of subjects, on-demand from anywhere, at any time.
BirdEye
AUGUST 26, 2022
Beyond making the sale, car dealerships need to pay close attention to their reviews and ratings. When car shopping, potential customers are more likely to consult online reviews before making any purchasing decision. This is especially true when it comes to high-end car purchases. Car dealer reviews and ratings provide customers with important information about the buying experience before they even step foot on the lot.
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ShepHyken
AUGUST 26, 2022
This week, we feature an article by Rupert Jones, a financial independence expert who believes in the power of networking. He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents.
Doing CX Right
AUGUST 26, 2022
Catherine Sugarbroad, Chief Revenue Officer and Founder of sWorks.io, and Stacy Sherman discuss the meaning of equality in and out of the workplace, and why advancing women's leadership impact retention and customer experiences. The post Leadership Advice And Why Equality Matters appeared first on Doing CX Right.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
delighted
AUGUST 26, 2022
In a world where a remote or hybrid work experience is the new normal, employees now have greater flexibility when choosing where they want to work and employers have added pressure to avoid turnover and improve employee retention. The good news? Actions can be taken to help keep your talent around for longer. In fact, according to a recent Work Institute report , more than three-quarters (77%) of the reasons why employees leave are preventable.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Gainsight
AUGUST 26, 2022
Pulse 2022 may be over, but the impact is just beginning. This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. The result was exactly as we suspected, that together, we are unstoppable. . If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library.
Blueshift
AUGUST 26, 2022
This year marks the 10th anniversary of Colorado Amendment 64, legalizing cannabis for recreational use. Since then, multiple other states have legalized or decriminalized the use of recreational cannabis, opening the market to new consumers and the introduction of new weed-derived products. By 2025, the total annual market for cannabis in the US is expected to balloon to $45.8 billion, according to cannabis research company Headset.
SAP Customer Experience
AUGUST 26, 2022
Virtual September 29, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Intelligent Custom Code Management’ taking place virtually on September 29, 2022. Please find the current agenda here. In this workshop, you will learn more about the advisory and.
ChurnZero
AUGUST 26, 2022
As a CSM, are you stuck in a vicious cycle of overwhelm? You wake up and go to sleep thinking about work. Your doomy to-do list follows you around like a shadow. Nagging thoughts of everything you didn’t get done dominate your free time. When you do get to experience that rare endorphin buzz of getting caught up, it’s eclipsed by the fear of that next fire drill lurking around the corner, waiting for the perfect time to crash your productivity party.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Zonka Feedback
AUGUST 26, 2022
Did you know that 95% product launches fail? If you are a business owner or product manager this statistic might be alarming. With over 30,000 products entering the market each year, that means only about 1,500 will be successful. However, most product launches failing are due to a lack of preparation, research, and planning.
SmartKarrot
AUGUST 26, 2022
Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs. Deliver excellent business results while putting the customer first and consistently applying an e-commerce mindset.
Uplight
AUGUST 26, 2022
Recent research by Cornell indicates that smart thermostats – present in over 16% of U.S. homes – can cause additional stress on the grid by initiating unexpected peak demand when a large number of these devices are synchronized to begin cooling or heating at the same time. This peak demand can cause unintended system-level consequences Read More.
SmartKarrot
AUGUST 26, 2022
Customer complaints occur when a company fails to meet customer expectations regarding a specific product or service. Satisfied customers are the most important aspect of the long-term success of any modern business. However, customer satisfaction rates could potentially decrease exponentially if customer issues are not appropriately addressed and resolved.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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CSM Magazine
AUGUST 26, 2022
You’ve undoubtedly heard of the concept of performance management, especially as the working world has shifted significantly over the past few years. Performance management is the process of planning, monitoring, and evaluating employee work performance throughout an employee’s career. It helps to ensure that employees are meeting the organization’s standards and objectives, while also performing to a certain established standard.
Lithium
AUGUST 26, 2022
This week, Strategic Services covered the newest TikTok trends, including The Corn Song’s rise to fame. ?? Plus, the latest social platform updates, and important world news. Explore the full report below.
SurveySparrow
AUGUST 26, 2022
Google Forms is one of the best online form-building tools that you will find. It is a part of the Google Docs Editor suite from Google. It has undergone several updates over the past few years. Custom themes, shorter URLs, menu search, question shuffling for randomized orders, limiting responses to once per person, etc., are some of its most attractive features.
Brandwatch CX
AUGUST 26, 2022
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Forrester's Customer Insights
AUGUST 26, 2022
While social media is abuzz with “quiet quitting” as the latest trend in employee behavior, whistleblowers from tech companies are quitting in the loudest possible way and sounding alarms on the way out or shortly thereafter. On August 23, 2022, news emerged that Twitter’s former head of security, Peiter “Mudge” Zatko, had filed a whistleblower […].
2020 Research
AUGUST 26, 2022
Leveraging QualMeeting®, QualBoard®, and Similar Platforms to Gather Useful Qualitative Data. Regardless of the industry you are in, the key aspects of your marketing plans revolve around quantitative and qualitative data. With quantitative research, you back your strategies with statistics and formulated facts. However, the other part of the equation is figuring out the “ why” behind the “ what.” .
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