Kustomer

JUNE 7, 2023

The time has come for financial services organizations to move from a transactional mindset to an engaging mindset. Customers want to feel financially confident, including having trust in their financial institutions to work in their best interests, and they expect service to be streamlined and personalized. In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services.

Financial 98

Financial Banking Social Media Customer Satisfaction 98

Playvox

JUNE 7, 2023

When I worked in contact centers, people would ask what I did for a living, and I would say Workforce Management. I was usually met with a blank look. I would explain that it means creating schedules, but it’s so much more. While workforce management on the whole can sound boring, high-tech, and at times confusing, there is logic to the madness. Take A Closer Look At Your WFM Efforts The motto for workforce management (WFM) is having the right people in the right place at the right time — along

Management 52

Management Contact Center Omnichannel Metrics 52

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services t

Wireless 52

Wireless Telecommunications Customer Service 2008 52

Amplifai Coaching Category

JUNE 7, 2023

AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.

Call Center 75

Call Center Contact Center Management Customer Experience 75

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

JUNE 7, 2023

Building trust and credibility with customers is essential for the long-term success of any business. Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. However, convincing your customers to trust you might not be as easy as you imagine, as you will require a combination of consistency, transparency, and a customer-centric approach.

2023 52

2023 White Paper Social Media Document 52

DemandJump

JUNE 7, 2023

Stop words—like “and,” “on,” “in,” “at,” and so on—are like ice cubes in a drink. They take up space without adding much flavor. Sometimes stop words are necessary, though, like the need we have for ice in our beverages on hot days. Stop words can smooth the edges of our writing and speech, improving flow and readability.

Marketing 95

Marketing 95

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Assisting clients in finding answers to their specific scheduling problems. Delivering product demonstrations via video connection to consumers.

Customer Success 19

Customer Success Return on Investment Travel Customer Relationship Management 19

Amplifai Coaching Category

JUNE 7, 2023

Uncover the benefits and challenges of using real-time agent assist tools in contact centers. Learn how to leverage AI while still maintaining the essential human touch your customers need.

Contact Center 64

Contact Center Customers 64

CSM Magazine

JUNE 7, 2023

It might be risky to operate trucks or company-owned vehicles. Many small companies that run a fleet of vehicles are required to have electronic logging devices (ELD) installed in their trucks and other vehicles to establish a safe working environment for drivers. When fleets are obliged to install ELDs in their vehicles to guarantee driving hours are accurately logged and Hours of Service (HOS) standards are properly satisfied, it’s critical to make sure your drivers remain ELD compliant.

Transportation 52

Transportation Travel E-support Government 52

Advertisement

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

SmartKarrot

JUNE 7, 2023

Over the years, digital note apps have taken productivity culture by storm. Some of the most popular note-taking apps out there, like Notion, have been reported to have had nearly 6 million registered users as of 2021. And the user base for these apps is only growing. However, note-taking apps aren’t without their own weaknesses and pitfalls. That’s why in this blog post, we’re going to dive into the top seven reasons why note-taking apps have become more of a headache to users over the years ra

2021 10

2021 Information Social Media Customer Success 10

CSM Magazine

JUNE 7, 2023

Document Management System or DMS is the emerging software technology that the majority of firms in today’s time use. The physical means of keeping track of documents, updating their information, and maintaining the alterations to a particular document all require extensive human labour and resources. All of these processes can be easily substituted with the help of a document management system for enterprise document management.

Document 52

Document Management Technology Information 52

MyCustomer

JUNE 7, 2023

Saudi Arabia-backed LIV Golf are merging with the PGA Tour, but how will this affect fans and customers who expect strong ethical stances from their brands?

Brands 52

Brands Customers 52

Kustomer

JUNE 7, 2023

What Is Customer Experience? Customer experience is inclusive of any aspect of a business that affects how a customer feels. Customer experience prioritizes the relationship with the customer, regardless of length of interaction, or past or prospective purchases. Think about the last really good or really bad experience you had when interacting with a brand.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Measurement

MyCustomer

JUNE 7, 2023

As we plan our event calendar for 2023-2024, we value your input in aligning our offerings with your interests and challenges.

2024 62

2024 2023 Events 62

CSM Magazine

JUNE 7, 2023

By now, you’re probably already familiar with the term “omnichannel” applied to customer service. In this article, we dive into definitions, benefits, and use cases to help you really understand what omnichannel means and how you can leverage omnichannel services to unify and improve customer and employee experience. Omnichannel Customer Service. What does it mean?

Omnichannel 98

Omnichannel Customer Service E Commerce Social Media 98

MyCustomer

JUNE 7, 2023

As we plan our event calendar for 2023-2024, we value your input in aligning our offerings with your interests and challenges.

Events 52

Events 2024 2023 52

Forrester's Customer Insights

JUNE 7, 2023

You need to deliver value to customers. Right? Wrong! Believing that your firm “delivers” value makes you the Hero. This is just like Neo in “The Matrix,” which tells a classic hero story of Thomas “Neo” Anderson, who is on a quest to free humanity from the Matrix. Trinity is his co-star.

Customers 49

Customers 49

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Insights

customer sure

JUNE 7, 2023

Earlier this year we exhibited at the Institute of Customer Service (ICS) Annual Conference, alongside a range of esteemed customer service / experience peers and experts. We had a great day, learned a lot and had many fantastic conversations. Throughout the day we spoke with lots of different companies, of different sizes and from different sectors.

Feedback 62

Feedback Customer Centricity Measurement Article 62

Forrester's Customer Insights

JUNE 7, 2023

Gen Z employees, those workers born between 1997 and 2012, are entering your organization and will account for 27% of the workforce by 2025. To counter the myths and misconceptions about Gen Z, we surveyed thousands of Gen Zers in multiple countries.

2025 26

2025 2012 Employee Experience Customers 26

CSM Magazine

JUNE 7, 2023

Harte Hanks, Inc. a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch this summer. MSG Networks services America’s number one media market, the New York DMA, as well as other portions of New York, New Jersey, Connecticut and Pennsylvania, telecasting hundreds of live professional games and a compelling lineup of critically acclaimed original progra

Sports 52

Sports Entertainment Multi-Channel Social Media 52

Forrester's Customer Insights

JUNE 7, 2023

When Buy-In Goes Wrong — Perspectives From A Former CISO/CSO In my last blog, I talked about how “it takes a village” from the perspective of the job being bigger than any one person and the many benefits of being involved in the CISO community to leverage the collective power of a broad support base.

Blog 26

Blog Management Customers 26

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Information